“SuccessKPIs automation engines allowed us to evaluate each part of a conversation, and effectively coach and empower our agents while taking coverage from a small human sample to 100% sampling.”
"I have been in contact centers for over 20 years, and this was my first experience with AI and ML technology. As an operations guy, I make sure we get the right answers at the right time out the door. Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor."
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