“With one of our weaker agents, not only have we seen a drastic improvement in his QA scores, his ARR has increased significantly as well. Cresta continues to drive ARR, as we already are over 90% of our monthly goal.”
“It allows the agent to breathe a little bit more knowing that they’re not going to be held accountable for one lousy or subpar call. We can take their full portfolio of work into account now.”