“It allows the agent to breathe a little bit more knowing that they’re not going to be held accountable for one lousy or subpar call. We can take their full portfolio of work into account now.”
“Most helpful is for leaders and understanding how effective we are at coaching our collectors. Now with Cresta, we’re able to see if the collectors are executing the behaviors we know drive success, which is allowing us to coach more effectively and drive improved results. I find this to be …
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