Cresta is a company that uses artificial intelligence (AI) to help businesses improve productivity and customer service. We are the pioneers of real-time intelligence for customer conversations. Cresta was founded with the goal of using AI to help people learn high-value skills and in doing so, make business radically more productive.
“With one of our weaker agents, not only have we seen a drastic improvement in his QA scores, his ARR has increased significantly as well. Cresta continues to drive ARR, …
“Agents who have better overall hint engagement really have better [Gross Add] percentage. Gross Add is adding a line to your plan. Cresta is really helping out in terms of …
“Before Cresta, on-the-spot coaching was way harder… We didn’t have that ability before. So you’d have to wait, then pull last week’s calls, and then you’re coaching on behavior agents …
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