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Cresta

Read 22 Cresta reviews and testimonials from customers, explore 12 case studies and customer success stories, and watch 3 customer videos to see why companies chose Cresta as their Conversation Intelligence Software

Cresta is a company that uses artificial intelligence (AI) to help businesses improve productivity and customer service. We are the pioneers of real-time intelligence for customer conversations. Cresta was founded with the goal of using AI to help people learn high-value skills and in doing so, make business radically more productive.

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  • 22 Testimonials View
  • 12 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 580 reference ratings
4.8/5.0 (580)
  • 2025 Top Rated Software Award

22Testimonials

  • “With one of our weaker agents, not only have we seen a drastic improvement in his QA scores, his ARR has increased significantly as well. Cresta continues to drive ARR, …

    Leading Cloud SaaS Provider Team Lead

  • “There has been about a 10 percent improvement in response time, conversion to sales and reduced session time. And the system keeps learning and getting better.”

    Jim Lyski EVP, for Strategy, Marketing and Products

  • “It’s hard for me to think about how we did things previously now that I have access to it because I use it daily and it’s extremely useful for me. …

    Leading Vacations Provider Senior Sales Manager
21 more testimonials currently locked

12 Case Studies

  • How Cox and Cresta partner to grow revenue and improve digital experience

    Rich Joos Retention Manager

  • How a major bank improved collections yield with Cresta

  • How CarMax enhances customer engagement and improves efficiency with Cresta

    Bryan Ennis Vice President of Customer Experience Centers
11 more case studies currently locked

3 Customer Videos

  • How Cresta Helped Aptive Unlock $2.37M in Revenue & 46% Call Save Rate
    Play Video
    Evan Unick VP of Customer Solutions
  • How Brinks Home saves time, cuts costs, and drives results with Cresta
    Play Video
    Veronica Moturi Senior Vice President of Customer Experience
  • How Snap Finance Reduced AHT by 40% and Increased QM Automation to 100% with Cresta
    Play Video
    Mike Mossman Senior Vice President of Customer Service and Collections
2 more videos currently locked

Additional Cresta Information & Resources

Read Cresta Reviews, Testimonials & Customer References from 22 real Cresta customers.

Browse Cresta Case Studies, Customer Success Stories, & Customer References from 12 businesses that use Cresta.

Watch Cresta Customer Videos to learn why 3 businesses chose Cresta.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.