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Observe.AI

Read 50 Observe.AI reviews and testimonials from customers, explore 41 case studies and customer success stories, and watch 11 customer videos to see why companies chose Observe.AI as their Conversation Intelligence Software

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.

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  • 50 Testimonials View
  • 41 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 1453 reference ratings
4.8/5.0 (1453)
  • 2024 Top Rated Software Award

50Testimonials

  • “Armed with Observe.AI, we have been able to identify strengths and weaknesses of each of our move consultants and focus on the areas of opportunity to modify behaviors, so that …

    Leading Moving Company Senior Vice President of Business Development and Sales

  • “We wanted an end-to-end platform to record all interactions, improve quality monitoring, and reduce AHT. Concentrix recommended Observe.AI, and I was impressed by the benefits we could achieve through the …

    Adam Miles Global Director of Customer Success for Clinical and School Assessments

  • "Before Observe.AI, our QAs would have to review week by week each individual instance to then manually pull trends for coaching. Now, we can get a snapshot of agent performance …

    Nairuby Mata Callzilla
49 more testimonials currently locked

41 Case Studies

  • Freeman lifts net promoter score by 11% and cuts call volume by …

    John Riel Director of Exhibitor Support

  • RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue by …

    Nancy Carbone Senior Director of Call Center Sales

  • Fast-Growth Mobile Mechanic Startup Drives 4X Increase in Bookings & Improves Agent …

40 more case studies currently locked

11 Customer Videos

  • 3CLogic - Customer Success Story (Rachel Brown - Senior Customer Success Manager)
    Play Video
    Rachel Brown Senior Customer Success Manager
  • Verida The Importance of Compliance
    Play Video
    Jim Degliumberto Chief Operating Officer
  • Affordable Care - Customer Success Story (Manny Noyola - Patient Service Director)
    Play Video
    Manny Noyola Patient Service Director
10 more videos currently locked

Additional Observe.AI Information & Resources

Read Observe.AI Reviews, Testimonials & Customer References from 50 real Observe.AI customers.

Browse Observe.AI Case Studies, Customer Success Stories, & Customer References from 41 businesses that use Observe.AI.

Watch Observe.AI Customer Videos to learn why 11 businesses chose Observe.AI.

FeaturedCustomers has 1,902,078+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.