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Observe.AI

Read 50 Observe.AI reviews and testimonials from customers, explore 41 case studies and customer success stories, and watch 11 customer videos to see why companies chose Observe.AI as their Conversation Intelligence Software

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.

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  • 50 Testimonials View
  • 41 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 1596 reference ratings
4.8/5.0 (1596)

50Testimonials

  • "We've moved away from the term 'quality analysts' to 'customer experience coaches.' They're spending less time going through checkboxes, and more time interacting with agents."

    Shurland Buchanan Chief Learning Officer

  • "The tool has been instrumental in quickly being able to do an agent evaluation of a call. Observe.AI takes 100% of our call recordings, translates them to text, and hones …

    Tammi Zelm Vice President of Customer Experience

  • "Before Observe.AI, our QAs would have to review week by week each individual instance to then manually pull trends for coaching. Now, we can get a snapshot of agent performance …

    Nairuby Mata Callzilla
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41 Case Studies

  • Top Finserv Co. Increases QA Volume by 83% to Optimize Compliance and …

  • Cox Automotive Streamlines Contact Center Operations, Boosting Efficiency and Performance

    Matthew Fishbein Director on the Client Operations Team

  • EmployBridge - Customer Case Study

    Dale Sturgill Vice President of Call Center Operation
40 more case studies currently locked

11 Customer Videos

10 more videos currently locked

Additional Observe.AI Information & Resources

Read Observe.AI Reviews, Testimonials & Customer References from 50 real Observe.AI customers.

Browse Observe.AI Case Studies, Customer Success Stories, & Customer References from 41 businesses that use Observe.AI.

Watch Observe.AI Customer Videos to learn why 11 businesses chose Observe.AI.

FeaturedCustomers has 1,957,513+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.