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Observe.AI

Read 50 Observe.AI reviews and testimonials from customers, explore 49 case studies and customer success stories, and watch 11 customer videos to see why companies chose Observe.AI as their Contact Center Software

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.

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  • 50 Testimonials View
  • 49 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 1627 reference ratings
4.8/5.0 (1627)

50Testimonials

  • "Observe.AI is critical for improving compliance and empowering agents with data to improve their performance.”

    Paritosh Pathak Chief Information Officer

  • "Before Observe.AI, our QAs would have to review week by week each individual instance to then manually pull trends for coaching. Now, we can get a snapshot of agent performance …

    Nairuby Mata Callzilla

  • "Auto QA gave us a such large data sample by evaluating thousands of customer-agent interactions automatically that we were able to slice and dice however we wanted."

    Marlon Pacheco Director of Training and Quality
49 more testimonials currently locked

49 Case Studies

  • Pearson Boosts NPS by 25 Points with Observe.AI and Concentrix Support

    Adam Miles Global Director of Customer Success for Clinical and School Assessments

  • Personify Health boosts QA coverage to 100% with Observe.AI

  • Central Bank streamlines call handling and boosts efficiency with Post-Interaction AI

    Mary Beth Gillum Sr. Vice President of Customer Service Center
48 more case studies currently locked

11 Customer Videos

  • City Cruises Improves Evaluation Procedure Efficiency by 40%
    Play Video
    Dan Neufer Training Manager
  • Signify Health - Customer Success Story (Amanda Massaro - Senior Leader, Quality and Training)
    Play Video
    Amanda Massaro Senior Leader, Quality and Training
  • Verida The Importance of Compliance
    Play Video
    Jim Degliumberto Chief Operating Officer
10 more videos currently locked

Additional Observe.AI Information & Resources

Read Observe.AI Reviews, Testimonials & Customer References from 50 real Observe.AI customers.

Browse Observe.AI Case Studies, Customer Success Stories, & Customer References from 49 businesses that use Observe.AI.

Watch Observe.AI Customer Videos to learn why 11 businesses chose Observe.AI.

FeaturedCustomers has 2,035,196+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.