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Observe.AI Testimonials
“Before implementing contact center AI just seven months ago, our quality review process was extremely manual. Our CSR-to-Quality-Analyst ratio is about 50 to 1. In an average month, an analyst evaluates two calls per associate. During any given month, our CSRs take hundreds of calls. By only evaluating 2 calls, our QA’s were touching a very small sample of the total interactions.”
"We've moved away from the term 'quality analysts' to 'customer experience coaches.' They're spending less time going through checkboxes, and more time interacting with agents."
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Chorus by ZoomInfo uses proactive AI-powered recommendations and insights that keep your finger on the pulse of every account and opportunity, giving you a better line of sight for maximizing revenue. Integrated fully into the ZoomInfo platform, Chorus can capture and analyze the voice of the customer to make better strategic decisions based on market insights and customer feedback, and help your team collaborate to drive next steps forward with direct customer context.
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ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. They shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. Founded in 2015, their team leverages all the pattern recognition and human intelligence from ExecVision’s 15 years of insights-based sales coaching, and applies it to uncovering actionable insights from customer-facing conversations, allowing organizations to make better decisions, coach and develop their team at scale, drive behavior change, and ultimately generate more revenue through performance improvement. Customers like The Madison Square Garden Company, Intuit, TransUnion, Imperial Supplies, and Zuora have seen a 30+% increase in win rates and onboarding cut by at least 30%.
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Wingman are people making people-centric product for better business conversations. You have been coaching your sales team, but are struggling to track the impact and drive specific behavior changes among the sales reps.
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