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"It became even more of a priority when everybody began to work from home. Our insurance agents now had access to things in their own house versus a work environment, and it became that much harder to have visibility into whether agents were staying compliant."
“Our customer base is very diverse. We support people who are more seasoned in life but also want to cater to a younger generation that doesn’t necessarily want to talk to somebody to quickly handle a question or two.”
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics …
Cresta is a company that uses artificial intelligence (AI) to help businesses improve productivity and customer service. We are the pioneers of real-time intelligence for customer conversations. Cresta was founded …
Dashbot is a conversational analytics platform to transform unstructured data into insights for enterprise digital transformation. They are on a mission to decipher language, which is the most complex type …
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