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"It became even more of a priority when everybody began to work from home. Our insurance agents now had access to things in their own house versus a work environment, and it became that much harder to have visibility into whether agents were staying compliant."
"Before implementing Voice.AI just seven months ago, our quality review process was extremely manual. Our CSR to Quality Analyst ratio is about 50 to 1. In an average month, an analyst evaluates two calls per associate. During any given month, our CSRs take hundreds of calls. By only evaluating 2 …
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics …
Cresta is a company that uses artificial intelligence (AI) to help businesses improve productivity and customer service. We are the pioneers of real-time intelligence for customer conversations. Cresta was founded …
ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel …
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