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“Prior to Agent Assist, onboarding took three weeks. We’d train new hires, then drop them on the floor with no real assistance."
"Before implementing Voice.AI just seven months ago, our quality review process was extremely manual. Our CSR to Quality Analyst ratio is about 50 to 1. In an average month, an analyst evaluates two calls per associate. During any given month, our CSRs take hundreds of calls. By only evaluating 2 …
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics …
Cresta is a company that uses artificial intelligence (AI) to help businesses improve productivity and customer service. We are the pioneers of real-time intelligence for customer conversations. Cresta was founded …
EdgeTier is a real-time AI system that monitors conversations, identifies issues, and surfaces insights. EdgeTier takes data and makes it accessible. EdgeTier deliver high-quality analytics products and services to their …
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