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“Before implementing contact center AI just seven months ago, our quality review process was extremely manual. Our CSR-to-Quality-Analyst ratio is about 50 to 1. In an average month, an analyst evaluates two calls per associate. During any given month, our CSRs take hundreds of calls. By only evaluating 2 calls, …
“There are a lot of organizations that have millions of [customers]. The task of reviewing a call falls on a manager, a team lead, or a supervisor—people who already have a ton of other daily responsibilities.”
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics …
Cresta is a company that uses artificial intelligence (AI) to help businesses improve productivity and customer service. We are the pioneers of real-time intelligence for customer conversations. Cresta was founded …
Level AI is a Mountain View, CA-based startup innovating in the Voice AI space. Their state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and …
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