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Observe.AI Case Studies

  • Accolade Drives Member Engagement with over 50% Reduction in After-Call Work

    Ardie SametiSenior Director of AI and Automation

  • EmployBridge - Customer Case Study

    Dale SturgillVice President of Call Center Operation
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    4.7 / 5.0
    Customer References24 total
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    Enthu enables contact centers coach their agents for improved outcomes. Enthu transcribes and analyzes every single customer conversation and derives actionable intelligence for faster & better agent performance. Enthu results in faster call QA, better coaching & feedback, and improved agent performance.

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    Customer References15 total
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    Voyc enables companies to check 100% of contact centre interactions with their speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc’s co-founders, Matthew and Lethabo, then UCT Engineering Graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have - they simply don’t seem to care about their customers.

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    Customer References21 total
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    Wingman are people making people-centric product for better business conversations. You have been coaching your sales team, but are struggling to track the impact and drive specific behavior changes among the sales reps.

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