Cognigy

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Read 13 Cognigy reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 3 customer videos to see why companies chose Cognigy as their undefined

Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. They are trusted by over 500 brands worldwide and together with their loyal customers and partners, they are Leading the Automation of Conversations to Make Life Easier for Everyone! Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation. Their platform Cognigy.AI has a powerful low-code UI that enables anyone to create human-like Virtual Agents, faster and easier than ever.

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Customer Rating Review Scorebased on 985 reference ratings
4.8/5.0 (985)
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

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Featured Testimonials

  • "Cognigy.AI is the best customer service automation platform on the market. We have investigated the competition carefully and were convinced by the Cognigy.AI solution as the AI structure is pre-made and easily integrated into our CRM. Since serving our customers with Cognigy.AI we have experienced massive successes and overperformed in every aspect."

    DAVID MORGANChief Executive Officer and Chief Information Officer

  • “Working with Cognigy has drastically reduced our time to market from the initial three months to 3 weeks. We were pleasantly surprised by the intuitiveness of their user interface and flow builder.”

    Ryan ChongEngineering Manager

  • "By putting the Cognigy chat bot up front we can quickly get the user to the right resource. In a recent analysis of user activity, we found that for every session where an intent was expressed the user completed the session 80% of the time without ever asking for access to create a support ticket in the chatbot while this is an option with every interaction."

    Mike PilmanSr Manager, Global Technical Support Operations
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Featured Case Studies

  • Janio Asia deploys a customer-facing Conversational AI in three weeks

  • 99.5% faster response times at Mobily’s contact centers

    Mubarak AlharbiDigital Experience , General Manager

  • “I want to talk to a bot” – or how CRMG disrupted its industry with Cognigy.AI

    DAVID MORGANChief Executive Officer and Chief Information Officer
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Featured Customer Videos

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    Nick AllgaierProduct Manager
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    Christian HohmannHead of New Technologies
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    Sarah HaiderDigital Manager Chabot & Social Intranet
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Additional Cognigy Information & Resources

Read Cognigy Reviews, Testimonials & Customer References from 13 real Cognigy customers.

Browse Cognigy Case Studies, Customer Success Stories, & Customer References from 9 businesses that use Cognigy.

Watch Cognigy Customer Videos to learn why 3 businesses chose Cognigy.

FeaturedCustomers has 1,836,273+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.