Cognigy

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Read 13 Cognigy reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 3 customer videos to see why companies chose Cognigy as their undefined

Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. They are trusted by over 500 brands worldwide and together with their loyal customers and partners, they are Leading the Automation of Conversations to Make Life Easier for Everyone! Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation. Their platform Cognigy.AI has a powerful low-code UI that enables anyone to create human-like Virtual Agents, faster and easier than ever.

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Customer Rating Review Scorebased on 893 reference ratings
4.8/5.0 (893)
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

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Featured Testimonials

  • “We use Cognigy's conversational AI platform to automate the customer service experience by ensuring customers receive up to the minute accurate information delivered through the deployment of highly intuitive virtual agents and natural language."

    Sayid Muhammad FurqanHead of Regional Customer Support

  • "We believe Cognigy.AI to be the most comprehensive, user-friendly Conversational AI platform on the market today, which empowers our business users and developers to build advanced, multi-lingual Virtual Agents at scale."

    Nick AllgaierProduct Manager

  • "By putting the Cognigy chat bot up front we can quickly get the user to the right resource. In a recent analysis of user activity, we found that for every session where an intent was expressed the user completed the session 80% of the time without ever asking for access to create a support ticket in the chatbot while this is an option with every interaction."

    Mike PilmanSr Manager, Global Technical Support Operations
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Featured Case Studies

  • Janio Asia deploys a customer-facing Conversational AI in three weeks

  • 99.5% faster response times at Mobily’s contact centers

    Mubarak AlharbiDigital Experience , General Manager

  • Henkel - Customer Case Study

    Christian HohmannHead of New Technologies
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Featured Customer Videos

  • Play Video
    Sarah HaiderDigital Manager Chabot & Social Intranet
  • Play Video
    Nick AllgaierProduct Manager
  • Play Video
    Christian HohmannHead of New Technologies
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Additional Cognigy Information & Resources

Read Cognigy Reviews, Testimonials & Customer References from 13 real Cognigy customers.

Browse Cognigy Case Studies, Customer Success Stories, & Customer References from 9 businesses that use Cognigy.

Watch Cognigy Customer Videos to learn why 3 businesses chose Cognigy.

FeaturedCustomers has 1,804,542+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.