Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. They are trusted by over 500 brands worldwide and together with their loyal customers and partners, they are Leading the Automation of Conversations to Make Life Easier for Everyone! Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation. Their platform Cognigy.AI has a powerful low-code UI that enables anyone to create human-like Virtual Agents, faster and easier than ever.
“We use Cognigy's conversational AI platform to automate the customer service experience by ensuring customers receive up to the minute accurate information delivered through the deployment of highly intuitive virtual agents and natural language."
"We need an enterprise solution that enables data protection, data security, identity management, etc., according to the strictest guidelines. And at the same a platform that is highly integrative and easy to use. Above all, with Cognigy.AI we have great options for structuring conversations – to gain the best possible user experience. Cognigy.AI fulfills all these expectations with a very high degree of maturity, which is unique in this young market.”
"By putting the Cognigy chat bot up front we can quickly get the user to the right resource. In a recent analysis of user activity, we found that for every session where an intent was expressed the user completed the session 80% of the time without ever asking for access to create a support ticket in the chatbot while this is an option with every interaction."
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