Cognigy

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Read 13 Cognigy reviews and testimonials from customers, explore 36 case studies and customer success stories, and watch 3 customer videos to see why companies chose Cognigy as their Customer Service Software

Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. They are trusted by over 500 brands worldwide and together with their loyal customers and partners, they are Leading the Automation of Conversations to Make Life Easier for Everyone! Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation. Their platform Cognigy.AI has a powerful low-code UI that enables anyone to create human-like Virtual Agents, faster and easier than ever.

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  • 13 Testimonials View
  • 36 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 1319 reference ratings
4.8/5.0 (1319)

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Featured Testimonials

  • “We use Cognigy's conversational AI platform to automate the customer service experience by ensuring customers receive up to the minute accurate information delivered through the deployment of highly intuitive virtual …

    Sayid Muhammad Furqan Head of Regional Customer Support

  • "We see Conversational AI as a strategically important element for our customer service and have deliberately chosen a particularly secure, reliable, and at the same time easy-to-use enterprise solution."

    Thomas Lehmann Marketing

  • "Cognigy.AI does what it promises: non-IT people can develop a functioning chatbot in minutes. The language understanding and the training ability of the AI ​​are excellent."

    Sarah Haider Digital Manager Chabot & Social Intranet
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Featured Case Studies

  • Mister Spex saves 30 seconds per call with Cognigy

  • Banco do Brasil equips 12,000 relationship managers with Cognigy Copilot

  • NetApp turns scattered knowledge into 900K+ monthly self-serve views with Cognigy

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Featured Customer Videos

  • Henkel helps households achieve cleaner living with Conversational AI
    Play Video
    Christian Hohmann Head of New Technologies
  • Salzburg AG - Customer Sucess Story (Sarah Haider - Digital Manager Chabot & Social Intranet)
    Play Video
    Sarah Haider Digital Manager Chabot & Social Intranet
  • Lufthansa Group's Journey with Conversational AI
    Play Video
    Nick Allgaier Product Manager
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Additional Cognigy Information & Resources

Read Cognigy Reviews, Testimonials & Customer References from 13 real Cognigy customers.

Browse Cognigy Case Studies, Customer Success Stories, & Customer References from 36 businesses that use Cognigy.

Watch Cognigy Customer Videos to learn why 3 businesses chose Cognigy.

FeaturedCustomers has 2,105,039+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.