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36 Cognigy Case Studies

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  • Henkel - Customer Case Study

    Christian Hohmann Head of New Technologies

  • Robert Bosch LLC boosts support with Cognigy, cutting complaints 70%

  • Toyota achieves 98% user satisfaction with Cognigy

  • Going beyond the call center to serve customers wherever they are

    Sarah Haider Digital Manager Chabot & Social Intranet

  • E.ON - Customer Case Study

  • E.ON achieves 85% meter reading completion with Cognigy on WhatsApp

  • BICS delivers real-time Chinese-English support with Cognigy across 6.8 billion messages

  • Fairstone increases loan bookings by 10% with Cognigy

  • Direct Travel boosts self-service with Cognigy across Teams and Slack for 1,400 employees and $5.8B in travel sales

  • Banco do Brasil equips 12,000 relationship managers with Cognigy Copilot

  • Tripadvisor launches AI voice agent in 2.5 months with Cognigy, beating human sentiment 90% to 71%

  • Fabletics speeds customer resolution and scales voice and chat service with Cognigy

  • DATEV achieves 99.9% phone authentication accuracy with Cognigy

  • Duisburg-IT deploys 6 AI agents in year one with Cognigy

  • Personify Health boosts containment to 40% with Cognigy

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