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SQM Group

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Read 4 SQM Group reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch 7 customer videos to see why companies chose SQM Group as their Customer Experience Systems

SQM Group is a North American customer experience software firm. SQM provides FCR and CX Insights Software to the call center industry which is powered by a Software as a Service (SaaS) platform. They are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of their services is SQM™ FCR Insights software, FCR research, best practices consulting, and awarding for FCR performance. They help call centers to improve FCR, deliver a great customer experience, reduce operating costs, and improve the Net Promoter Score.

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Customer Rating Review Scorebased on 938 reference ratings
4.8/5.0 (938)

4Testimonials

  • “One of the great components of SQM’s offerings is the surveying at the agent level. Boy! What a motivator it can be to have first call resolution and customer satisfaction at the agent level.”

    Kathy RodineVice President of Customer Care
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11 Case Studies

  • Regence Blue Cross and Blue Shield Plans (Federal Employee Program) - Customer Journey Mapping Best Practice Case Study

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7 Customer Videos

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Additional SQM Group Information & Resources

Read SQM Group Reviews, Testimonials & Customer References from 4 real SQM Group customers.

Browse SQM Group Case Studies, Customer Success Stories, & Customer References from 11 businesses that use SQM Group.

Watch SQM Group Customer Videos to learn why 7 businesses chose SQM Group.

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