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SQM Group

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Read 4 SQM Group reviews and testimonials from customers, explore 16 case studies and customer success stories, and watch 7 customer videos to see why companies chose SQM Group as their Customer Experience (CX) Software

SQM Group is a North American customer experience software firm. SQM provides FCR and CX Insights Software to the call center industry which is powered by a Software as a Service (SaaS) platform. They are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of their services is SQM™ FCR Insights software, FCR research, best practices consulting, and awarding for FCR performance. They help call centers to improve FCR, deliver a great customer experience, reduce operating costs, and improve the Net Promoter Score.

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  • 4 Testimonials View
  • 16 Case Studies View
  • 7 Customer Videos View
Customer Rating Review Score based on 1147 reference ratings
4.8/5.0 (1147)

4Testimonials

  • “One of the great components of SQM’s offerings is the surveying at the agent level. Boy! What a motivator it can be to have first call resolution and customer satisfaction …

    Kathy Rodine Vice President of Customer Care

  • “It’s very important to understand the voice of the customer. In turn we’re meeting our clients’ expectations and consistently improving and delivering better service through the feedback process."

    Rich Macha Executive Vice President

  • "Everything. Without the customer we are nothing. There is no business. In this fast-paced world, where there are so many options, how you treat your employees and how they treat …

    Lana Pruett Blue Cross Blue Shield of Massachusetts
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16 Case Studies

  • a large health care insurance plan improves first call resolution to 86% …

  • Scotia iTRADE Performance Management System Best Practice

  • 407 ETR - Quality Assurance Best Practice

15 more case studies currently locked

7 Customer Videos

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Additional SQM Group Information & Resources

Read SQM Group Reviews, Testimonials & Customer References from 4 real SQM Group customers.

Browse SQM Group Case Studies, Customer Success Stories, & Customer References from 16 businesses that use SQM Group.

Watch SQM Group Customer Videos to learn why 7 businesses chose SQM Group.

FeaturedCustomers has 2,114,716+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.