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SQM Group

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Read 4 SQM Group reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch 7 customer videos to see why companies chose SQM Group as their Customer Experience Systems

SQM Group is a North American customer experience software firm. SQM provides FCR and CX Insights Software to the call center industry which is powered by a Software as a Service (SaaS) platform. They are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of their services is SQM™ FCR Insights software, FCR research, best practices consulting, and awarding for FCR performance. They help call centers to improve FCR, deliver a great customer experience, reduce operating costs, and improve the Net Promoter Score.

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Customer Rating Review Scorebased on 770 reference ratings
4.8/5.0 (770)

4Testimonials

  • “It’s very important to understand the voice of the customer. In turn we’re meeting our clients’ expectations and consistently improving and delivering better service through the feedback process."

    Rich MachaExecutive Vice President
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11 Case Studies

  • Blue Cross Blue Shield of Massachusetts - Escalation Agent Best Practice

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7 Customer Videos

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Additional SQM Group Information & Resources

Read SQM Group Reviews, Testimonials & Customer References from 4 real SQM Group customers.

Browse SQM Group Case Studies, Customer Success Stories, & Customer References from 11 businesses that use SQM Group.

Watch SQM Group Customer Videos to learn why 7 businesses chose SQM Group.

FeaturedCustomers has 1,811,238+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.