“Envision Click2Coach has been a tremendous success for us. We are getting a lot of positive feedback from both the other practices we work with, as well as, from interactions with staff. Perhaps most important, we're also finding that our patients want to talk to supervisors now not to complain, but instead to tell them what a good job our contact center is doing.”
“Our industry is unique in that we’re not just booking airlines or hotels we handle everything. Our agents are advisors, engaging the customer and navigating multiple systems to find the information they need. That takes a special kind of person, and a special kind of coaching.”