“Envision Click2Coach has been a tremendous success for us. We are getting a lot of positive feedback from both the other practices we work with, as well as, from interactions with staff. Perhaps most important, we're also finding that our patients want to talk to supervisors now not to complain, but instead to tell them what a good job our contact center is doing.”
“We rolled out the monitoring solution strategically and thoughtfully to make sure our agents saw it as a coaching tool rather than a big brother threat,”












