Envision Testimonials

“As the call center service providers that support Kabel Deutschland in customer service all of which are connected to a central VoiP platform the company can use our quality monitoring solution very efficiently. The results of the various external customer service staff can thus be easily reviewed and compared. Coaching can be triggered from a central location and evaluated. Also, Kabel Deutschland gets specific feedback from its customers through a solution that enables a quick and simple customer satisfaction survey, which provides input for further improvements.”

“With Envision, we have everything we need to manage and improve contact center performance coaching, eLearning, workforce management and analytics in one place. I can pull reports, drill down and look at trends. The insight we need is at our fingertips.”