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What to Look For In AI Customer Service Software
AI Customer Service software is technology that uses artificial intelligence to help businesses support customers automatically, faster, and at scale—often with little or no human involvement for routine issues.
AI Customer Service software can:
🤖 Answer customer questions automatically (via chatbots or voice bots)
🧠 Understand natural language (not just keywords)
⏱️ Provide 24/7 support
🔁 Handle repetitive requests (password resets, order status, FAQs)
🧑💼 Assist human agents with suggestions, summaries, and replies
📊 Analyze customer conversations for insights and trends
AI chatbots (website chat, SMS, WhatsApp, Facebook Messenger)
Voice bots for phone support
Ticket automation (auto-tagging, routing, prioritizing)
Knowledge base search using AI
Sentiment analysis (detects frustrated or happy customers)
Agent assist (real-time reply suggestions)
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