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"One of the biggest challenges with managing a CX team (specially one that includes part-time employees) is scaling up and down based on volume spikes and seasonality. Being able to use AI like an accordion whenever we need the flexibility is a huge benefit for us. That prompted our search …
“A year ago when we started to search for a solution, we experienced the highest backlog of tickets since our launch. Our response time skyrocketed, which was hard to see as we always prided ourselves in our above industry standard response times. At the same time, with the company growing …
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any …
eDesk is on a mission to help online retailers deliver extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk's AI-powered tools cut response times and automate reporting. …
BotsCrew goal is to help you cut costs while making your communication with clients faster, smoother, and more convenient. Since 2016 have created over 100 chatbots for E-commerce, Healthcare, Law, …
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