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Read 15 Yuma reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch customer videos to see why companies chose Yuma as their AI Customer Service Software

Yuma is the most advanced AI platform built for e-commerce. Their agentic AI products help merchants automate customer interactions across every stage of the customer journey. ‍Whether it’s answering support tickets, recovering abandoned carts, or offering personalized product recommendations, Yuma’s AI Agents work 24/7 to deliver results: Happier customers, higher revenue, and lower costs.

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Customer Rating Review Scorebased on 163 reference ratings
4.8/5.0 (163)
  • 2026
    Winter 2026Rising StarAI Customer Service Software
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15Testimonials

  • “Yuma doesn’t just speed up responses—it enhances them. Our clients’ customer satisfaction scores have improved after Yuma because the responses are indistinguishable from human agents. Moreover, AI is instant and consistent.”

    Elizabeth CuffeImplementation Lead
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11 Case Studies

  • How EvryJewels Achieved 89% Automation, slashed cost by 63% and process over 150k tickets with Yuma

    Alejandro ReyesCustomer Service Director
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Additional Yuma Information & Resources

Read Yuma Reviews, Testimonials & Customer References from 15 real Yuma customers.

Browse Yuma Case Studies, Customer Success Stories, & Customer References from 11 businesses that use Yuma.

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