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Read 15 Yuma reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch customer videos to see why companies chose Yuma as their AI Customer Service Software

Yuma is the most advanced AI platform built for e-commerce. Their agentic AI products help merchants automate customer interactions across every stage of the customer journey. ‍Whether it’s answering support tickets, recovering abandoned carts, or offering personalized product recommendations, Yuma’s AI Agents work 24/7 to deliver results: Happier customers, higher revenue, and lower costs.

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Customer Rating Review Scorebased on 184 reference ratings
4.8/5.0 (184)
  • 2026
    Winter 2026Rising StarAI Customer Service Software
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15Testimonials

  • “We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”

    Martin ThiebautCMO & Co-Founder
14 more testimonialscurrently locked

11 Case Studies

  • MyVariations Slashes Response Time by 70% and Automates 62% of Customer Support Tickets with Yuma AI

    Martin ThiebautCMO & Co-Founder
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Read Yuma Reviews, Testimonials & Customer References from 15 real Yuma customers.

Browse Yuma Case Studies, Customer Success Stories, & Customer References from 11 businesses that use Yuma.

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