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Yuma Case Studies

  • How EvryJewels Achieved 89% Automation, slashed cost by 63% and process over 150k tickets with Yuma

    Alejandro ReyesCustomer Service Director

  • How UnBonMaillot automated 50% of CX and achieved 4x cost efficiency with Yuma AI

    Alexis UllmannChief Operating Officer
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    AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.

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    Quack is the only proactive agentic AI platform purpose-built for SaaS companies, transforming customer support from a reactive cost center into a growth engine. Their advanced AI testing agent automatically navigates all interfaces of your software, creates, and executes test cases.

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    Rulai’s Low-Code, Omnichannel, and End-to-end Conversational AI platform lets companies build virtual assistants to increase self-service capabilities at every touchpoint. Rulai’s level-3 Conversational AI technology makes it easy for domain experts to create and customize powerful virtual agents to support a variety of use cases in sales, marketing, customer service, HR, and IT services.

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