12 Gladly Case Studies

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  • TUMI's Customer Service Team Nurtures Connections with Customers

  • Birdies' Customer Service Team Gets a Holistic View of Each Customer

  • Andie Swim's Customer Service Team Halved Their Order-to-Contact Ratio

  • Deckers Customer Service Team Slashed Customer Wait Times

  • Jupiter's Customer Service Team Provides Personalized Support

  • KURU's Customer Service Team Cut Inbound Volume by 40%

  • Rothy's Customer Service Team Streamlined Support Channels, Added Shopify

  • Native's Customer Service Team Boosted Sales & Cut Wait Times

  • JOANN's Customer Service Team Reduced Backlog by 93% in One Month

  • Godiva's Customer Service Team Increased Productivity by 8X

  • PacSun's Customer Service Team Prepped for Success Before Peak Season

  • Tory Burch Customer Service Team Doubled Their Concurrency Rate