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15 Gladly Case Studies

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  • Rothy's Customer Service Team Streamlined Support Channels, Added Shopify

    Katrina DonohueCustomer Experience Manager

  • KURU's Customer Service Team Cut Inbound Volume by 40%

    Benjamin DeveyHead of Customer Service & Employee Experience

  • Birdies' Customer Service Team Gets a Holistic View of Each Customer

    Danielle MurphyCustomer Experience Manager

  • Deckers Customer Service Team Slashed Customer Wait Times

    Bryan RiterDirector of Customer Care

  • Jupiter's Customer Service Team Provides Personalized Support

    Alexa AdlerHead of Customer Experience

  • Andie Swim's Customer Service Team Halved Their Order-to-Contact Ratio

    Melanie TravisChief Executive Officer & Founder

  • Native's Customer Service Team Boosted Sales & Cut Wait Times

    Rebecca BoxallVice President - Marketing, Channels and Customer Experience

  • TUMI's Customer Service Team Nurtures Connections with Customers

    Charlie ColeChief Digital Officer

  • JOANN's Customer Service Team Reduced Backlog by 93% in One Month

    Ruth JonesCustomer Care Manager

  • Godiva's Customer Service Team Increased Productivity by 8X

    Mary MikusCorporate Business Lead

  • PacSun's Customer Service Team Prepped for Success Before Peak Season

    Pablo SanchezSenior Manager of Customer Service

  • Tory Burch Customer Service Team Doubled Their Concurrency Rate

    Kelley BondSenior Director of Client Service

  • How an innovative airline achieved 40% customer growth and flat guest interactions with AI

    Danny CoxVice President of Guest Experience

  • How a customer-centric approach turned service agents into revenue generators

    Nancy OrgillCustomer Support Manager

  • How unified customer data and AI helped achieve a 57% reduction in peak staff

    Mandi GearyDirector of Customer Service
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