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17 Gladly Case Studies

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  • TUMI's Customer Service Team Nurtures Connections with Customers

    Charlie Cole Chief Digital Officer

  • How a wellness brand doubled order volume while achieving 35% efficiency gains with Gladly's unified customer experience solution

    Jim Rodden Chief People Officer

  • How unified customer data and AI helped achieve a 57% reduction in peak staff

    Mandi Geary Director of Customer Service

  • Deckers Customer Service Team Slashed Customer Wait Times

    Bryan Riter Director of Customer Care

  • Jupiter's Customer Service Team Provides Personalized Support

    Alexa Adler Head of Customer Experience

  • KURU's Customer Service Team Cut Inbound Volume by 40%

    Benjamin Devey Head of Customer Service & Employee Experience

  • Birdies' Customer Service Team Gets a Holistic View of Each Customer

    Danielle Murphy Customer Experience Manager

  • Rothy's Customer Service Team Streamlined Support Channels, Added Shopify

    Katrina Donohue Customer Experience Manager

  • Andie Swim's Customer Service Team Halved Their Order-to-Contact Ratio

    Melanie Travis Chief Executive Officer & Founder

  • Native's Customer Service Team Boosted Sales & Cut Wait Times

    Rebecca Boxall Vice President - Marketing, Channels and Customer Experience

  • JOANN's Customer Service Team Reduced Backlog by 93% in One Month

    Ruth Jones Customer Care Manager

  • Godiva's Customer Service Team Increased Productivity by 8X

    Mary Mikus Corporate Business Lead

  • PacSun's Customer Service Team Prepped for Success Before Peak Season

    Pablo Sanchez Senior Manager of Customer Service

  • Tory Burch Customer Service Team Doubled Their Concurrency Rate

    Kelley Bond Senior Director of Client Service

  • How an innovative airline achieved 40% customer growth and flat guest interactions with AI

    Danny Cox Vice President of Guest Experience
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