Gladly

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Read 35 Gladly reviews and testimonials from customers, explore 21 case studies and customer success stories, and watch 9 customer videos to see why companies chose Gladly as their Customer Service Software

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.

Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

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  • 35 Testimonials View
  • 21 Case Studies View
  • 9 Customer Videos View
Customer Rating Review Score based on 1962 reference ratings
4.8/5.0 (1962)
  • Summer 2026 Top Performer Live Chat Software
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  • Winter 2026 Top Performer AI Customer Service Software
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Featured Testimonials

  • "With our previous platform, we would have to go digging. In previous platforms, a situation would be 10-13 cases and would take up to 45 minutes. In moving to Gladly, …

    Jason Faria Vice President of Customer Experience

  • "Our earlier ticketing system required us to purchase additional apps to get the same functionality as Gladly. But with Gladly we got everything we needed out of the box. Now, …

    Nancy Orgill Customer Support Manager

  • “We knew people were answering phones and emails, but what happened after that? How was customer satisfaction? First contact resolution? We didn't have much visibility."

    Mike Beaubrun Director and Global Head of Customer Experience
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Featured Case Studies

  • KURU's Customer Service Team Cut Inbound Volume by 40%

    Benjamin Devey Head of Customer Service & Employee Experience

  • Birdies' Customer Service Team Gets a Holistic View of Each Customer

    Danielle Murphy Customer Experience Manager

  • How a century-old media giant unified 18 iconic brands on one platform …

    Mike Beaubrun Director and Global Head of Customer Experience
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Featured Customer Videos

  • Fast, focused, and frictionless The BSN Sports secret to better service
    Play Video
    Mandi Geary Director of Customer Service
  • How Crate & Barrel elevated service with Gladly
    Play Video
    Kate Showater Senior Director, Customer Service and Project Management Office
  • JOANN - Customer Success Story (Ruth Jones - Customer Care Manager)
    Play Video
    Ruth Jones Customer Care Manager
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Additional Gladly Information & Resources

Read Gladly Reviews, Testimonials & Customer References from 35 real Gladly customers.

Browse Gladly Case Studies, Customer Success Stories, & Customer References from 21 businesses that use Gladly.

Watch Gladly Customer Videos to learn why 9 businesses chose Gladly.

Explore answers to frequently asked questions about Gladly.

FeaturedCustomers has 2,084,483+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.