Gladly

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Read 33 Gladly reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch 4 customer videos to see why companies chose Gladly as their Live Chat Software

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

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Customer Rating Review Scorebased on 1559 reference ratings
4.8/5.0 (1559)
  • Top Performer 2025 2025
    Summer 2025Top PerformerLive Chat Software
  • Hot 100 Vendor 2024 2024
    2024Hot 100 Vendor Award

Featured Testimonials

  • "We aim to be a member-obsessed organization. That's why we appreciate partners like Gladly. who prioritize our members and seamlessly integrate technology. efficiency. and productivity."

  • “We've seen Gladly improve the interactions between customers and our Fit Experts because we have that continuity where agents can see all of the history in one place."

  • "With Gladly's complete Al-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for order contact reasons."

Featured Case Studies

  • How unified customer data and AI helped achieve a 57% reduction in peak staff

  • Jupiter's Customer Service Team Provides Personalized Support

  • KURU's Customer Service Team Cut Inbound Volume by 40%

Featured Customer Videos

Additional Gladly Information & Resources

Read Gladly Reviews, Testimonials & Customer References from 33 real Gladly customers.

Browse Gladly Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Gladly.

Watch Gladly Customer Videos to learn why 4 businesses chose Gladly.

Explore answers to frequently asked questions about Gladly.