Gladly

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Read 35 Gladly reviews and testimonials from customers, explore 21 case studies and customer success stories, and watch 9 customer videos to see why companies chose Gladly as their Customer Service Software

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.

Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

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  • 35 Testimonials View
  • 21 Case Studies View
  • 9 Customer Videos View
Customer Rating Review Score based on 2020 reference ratings
4.8/5.0 (2020)
  • Summer 2026 Top Performer Live Chat Software
    Press Release Report
  • Winter 2026 Top Performer AI Customer Service Software
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More from Gladly

Featured Testimonials

  • "Bombas used Gladly's Al and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order - contact reasons CSAT all while maintaining …

    Elise Hausman Senior Customer

  • “We would get 1,000 inbounds from our customers, and instead of 1,000 tickets, we have 700 conversations in Gladly. We've been able to send our agents home early.”

    Drew Chamberlain Director of Operations

  • "It’s rather difficult to find somebody that can work a dozen screens at one time while delivering a really great Guest experience. I’ve always been looking for a platform as …

    Adam Seede Director of Guest Services
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Featured Case Studies

  • GODIVA boosts customer service productivity 8x with Gladly

    Mary Mikus Corporate Business Lead

  • Deckers Brands cuts customer wait times by 29% with Gladly

    Bryan Riter Director of Customer Care

  • Andie halves order-to-contact ratio with Gladly

    Melanie Travis Chief Executive Officer & Founder
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Featured Customer Videos

  • Breeze - Customer Success Story (Danny Cox - Vice President of Guest Experience)
    Play Video
    Danny Cox Vice President Guest Experience
  • JOANN - Customer Success Story (Ruth Jones - Customer Care Manager)
    Play Video
    Ruth Jones Customer Care Manager
  • From repetitive tasks to real impact—Rothy’s service revolution with AI
    Play Video
    Lauren Inman Semerau Head of Customer Experience
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Additional Gladly Information & Resources

Read Gladly Reviews, Testimonials & Customer References from 35 real Gladly customers.

Browse Gladly Case Studies, Customer Success Stories, & Customer References from 21 businesses that use Gladly.

Watch Gladly Customer Videos to learn why 9 businesses chose Gladly.

Explore answers to frequently asked questions about Gladly.

FeaturedCustomers has 2,127,786+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.