Gladly

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Read 33 Gladly reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch 4 customer videos to see why companies chose Gladly as their Live Chat Software

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

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Customer Rating Review Scorebased on 1575 reference ratings
4.8/5.0 (1575)
  • Top Performer 2025 2025
    Summer 2025Top PerformerLive Chat Software
    Press ReleaseReport
  • Hot 100 Vendor 2024 2024
    2024Hot 100 Vendor Award

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Featured Testimonials

  • "A great human-on-human interaction is absolutely fundamental to the TUMI brand. Gladly helps us keep humans in the forefront of how we interact with customers, routing customers to the last agent they spoke with, and offering them the continuity, immediate historical knowledge, and empathetic insight of that agent."

    Charlie ColeChief Digital Officer

  • “We needed to ramp up to over 450 service heroes right before the 2020 holiday season (our first on Gladly). The process from onboarding new people to training and navigation was smooth!”

    Pablo SanchezSenior Manager of Customer Service

  • "Bombas used Gladly's Al and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order - contact reasons CSAT all while maintaining a 99%."

    Elise HausmanSenior Customer
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Featured Case Studies

  • How a customer-centric approach turned service agents into revenue generators

    Nancy OrgillCustomer Support Manager

  • PacSun's Customer Service Team Prepped for Success Before Peak Season

    Pablo SanchezSenior Manager of Customer Service

  • Native's Customer Service Team Boosted Sales & Cut Wait Times

    Rebecca BoxallVice President - Marketing, Channels and Customer Experience
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Featured Customer Videos

  • Play Video
    Danny CoxVice President of Guest Experience
  • Play Video
    Benjamin DeveyHead of Customer Service & Employee Experience
  • Play Video
    Ruth JonesCustomer Care Manager
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Additional Gladly Information & Resources

Read Gladly Reviews, Testimonials & Customer References from 33 real Gladly customers.

Browse Gladly Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Gladly.

Watch Gladly Customer Videos to learn why 4 businesses chose Gladly.

Explore answers to frequently asked questions about Gladly.

FeaturedCustomers has 1,847,390+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.