Gladly

Premium
Read 33 Gladly reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch 4 customer videos to see why companies chose Gladly as their Live Chat Software

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

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Customer Rating Review Scorebased on 1555 reference ratings
4.8/5.0 (1555)
  • Top Performer 2025 2025
    Summer 2025Top PerformerLive Chat Software
    Press ReleaseReport
  • Hot 100 Vendor 2024 2024
    2024Hot 100 Vendor Award

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Featured Testimonials

  • "Gladly has helped decrease overall time spent on customer care. Now it is much easier to share the workload and focus on additional internal marketing projects to better educate our customers."

    Michael BowmanCustomer Care Coordinator

  • “Our agents are more motivated because they don’t have to work as hard to get work done with Gladly."

    Ruth JonesCustomer Care Manager

  • "Having every communication with a customer streamlined into one window has been extremely beneficial for the team, and made their workflow so much easier. They also really love how all the information about a customer is just visible from the get-go."

    Rebecca BoxallVice President - Marketing, Channels and Customer Experience
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Featured Case Studies

  • How a customer-centric approach turned service agents into revenue generators

    Nancy OrgillCustomer Support Manager

  • JOANN's Customer Service Team Reduced Backlog by 93% in One Month

    Ruth JonesCustomer Care Manager

  • Andie Swim's Customer Service Team Halved Their Order-to-Contact Ratio

    Melanie TravisChief Executive Officer & Founder
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Featured Customer Videos

  • Play Video
    Benjamin DeveyHead of Customer Service & Employee Experience
  • Play Video
    Danny CoxVice President of Guest Experience
  • Play Video
    Melanie TravisChief Executive Officer & Founder
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Additional Gladly Information & Resources

Read Gladly Reviews, Testimonials & Customer References from 33 real Gladly customers.

Browse Gladly Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Gladly.

Watch Gladly Customer Videos to learn why 4 businesses chose Gladly.

Explore answers to frequently asked questions about Gladly.

FeaturedCustomers has 1,838,524+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.