Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.
Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.
“We've seen Gladly improve the interactions between customers and our Fit Experts because we have that continuity where agents can see all of the history in one place."
“We needed to ramp up to over 450 service heroes right before the 2020 holiday season (our first on Gladly). The process from onboarding new people to training and navigation …
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Read Gladly Reviews, Testimonials & Customer References from 35 real Gladly customers.
Browse Gladly Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Gladly.
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