Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.
"Having every communication with a customer streamlined into one window has been extremely beneficial for the team, and made their workflow so much easier. They also really love how all the information about a customer is just visible from the get-go."
"It’s rather difficult to find somebody that can work a dozen screens at one time while delivering a really great Guest experience. I’ve always been looking for a platform as intuitive as an iPhone–and Gladly is it."
“Gladly allows us to be more agile, adapt to demand, and focus less time on management and reporting, and more time on our team members and customers.”
Read Gladly Reviews, Testimonials & Customer References from 33 real Gladly customers.
Browse Gladly Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Gladly.
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