Gladly

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Read 31 Gladly reviews and testimonials from customers, explore 12 case studies and customer success stories, and watch 3 customer videos to see why companies chose Gladly as their Live Chat Software

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

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Customer Rating Review Scorebased on 1437 reference ratings
4.8/5.0 (1437)
  • Top Performer 2024 2024
    Summer 2024Top PerformerLive Chat Software
    Press ReleaseReport
  • Hot 100 Vendor 2024 2024
    2024Hot 100 Vendor Award

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Featured Testimonials

  • "It’s rather difficult to find somebody that can work a dozen screens at one time while delivering a really great Guest experience. I’ve always been looking for a platform as intuitive as an iPhone–and Gladly is it."

    Adam SeedeDirector of Guest Services

  • “We come off as having one-to-one customer service, but in fact, it's really one to many. And that's really thanks to Gladly."

    Melanie TravisChief Executive Officer & Founder

  • “We’ve really been able to lean on Gladly to keep us organized because it is such a well-organized tool.”

    Alexa AdlerHead of Customer Experience
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Featured Case Studies

  • JOANN's Customer Service Team Reduced Backlog by 93% in One Month

    Ruth JonesCustomer Care Manager

  • Native's Customer Service Team Boosted Sales & Cut Wait Times

    Rebecca BoxallVice President - Marketing, Channels and Customer Experience

  • Rothy's Customer Service Team Streamlined Support Channels, Added Shopify

    Katrina DonohueCustomer Experience Manager
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Featured Customer Videos

  • Play Video
    Ruth JonesCustomer Care Manager
  • Play Video
    Benjamin DeveyHead of Customer Service & Employee Experience
  • Play Video
    Melanie TravisChief Executive Officer & Founder
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Additional Gladly Information & Resources

Read Gladly Reviews, Testimonials & Customer References from 31 real Gladly customers.

Browse Gladly Case Studies, Customer Success Stories, & Customer References from 12 businesses that use Gladly.

Watch Gladly Customer Videos to learn why 3 businesses chose Gladly.

Explore answers to frequently asked questions about Gladly.

FeaturedCustomers has 1,805,232+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.