Gladly

Premium
Read 35 Gladly reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 9 customer videos to see why companies chose Gladly as their Live Chat Software

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.

Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

Show more
Categories:
  • 35 Testimonials View
  • 17 Case Studies View
  • 9 Customer Videos View
Customer Rating Review Score based on 1824 reference ratings
4.8/5.0 (1824)
  • Winter 2026 Top Performer AI Customer Service Software
    Press Release Report
  • Summer 2025 Top Performer Live Chat Software
    Press Release Report

More from Gladly

Featured Testimonials

  • "No matter which role you're in, regardless of whether it seems that it's customer-facing or not - you're customer-facing. That's why it makes so much sense to use this platform …

    Logan Rose Manager of Customer Advocacy

  • "Gladly has been a stellar collaboration partner and their dedication to our Chubbies' success has helped our customer experience become so much more rounded than it has been in the …

    Rachel Black Customer Experience Manager

  • “We would get 1,000 inbounds from our customers, and instead of 1,000 tickets, we have 700 conversations in Gladly. We've been able to send our agents home early.”

    Drew Chamberlain Director of Operations
Load additional Testimonials

Featured Case Studies

  • How a customer-centric approach turned service agents into revenue generators

    Nancy Orgill Customer Support Manager

  • Godiva's Customer Service Team Increased Productivity by 8X

    Mary Mikus Corporate Business Lead

  • How a century-old media giant unified 18 iconic brands on one platform …

    Mike Beaubrun Director and Global Head of Customer Experience
Load additional Case Studies

Featured Customer Videos

  • KURU Footwear - Customer Success Story (Benjamin Devey - Head of Customer Service & Employee Experience)
    Play Video
    Benjamin Devey Head of Customer Service & Employee Experience
  • JOANN - Customer Success Story (Ruth Jones - Customer Care Manager)
    Play Video
    Ruth Jones Customer Care Manager
  • From repetitive tasks to real impact—Rothy’s service revolution with AI
    Play Video
    Lauren Inman Semerau Head of Customer Experience
Load additional Videos

Additional Gladly Information & Resources

Read Gladly Reviews, Testimonials & Customer References from 35 real Gladly customers.

Browse Gladly Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Gladly.

Watch Gladly Customer Videos to learn why 9 businesses chose Gladly.

Explore answers to frequently asked questions about Gladly.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.