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17 Gladly Case Studies

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  • JOANN's Customer Service Team Reduced Backlog by 93% in One Month

    Ruth Jones Customer Care Manager

  • TUMI's Customer Service Team Nurtures Connections with Customers

    Charlie Cole Chief Digital Officer

  • Native's Customer Service Team Boosted Sales & Cut Wait Times

    Rebecca Boxall Vice President - Marketing, Channels and Customer Experience

  • How a wellness brand doubled order volume while achieving 35% efficiency gains with Gladly's unified customer experience solution

    Jim Rodden Chief People Officer

  • How a century-old media giant unified 18 iconic brands on one platform to accelerate growth and reduce costs

    Mike Beaubrun Director and Global Head of Customer Experience
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