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21 Gladly Case Studies

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  • WeNatal supports 1,300 customer conversations a month with Gladly

  • Breeze Airways achieves 40% customer growth with Gladly

    Danny Cox Vice President of Guest Experience

  • KURU's Customer Service Team Cut Inbound Volume by 40%

    Benjamin Devey Head of Customer Service & Employee Experience

  • Deckers Brands cuts customer wait times by 29% with Gladly

    Bryan Riter Director of Customer Care

  • Jupiter speeds promotion updates from days to hours with Gladly

    Alexa Adler Head of Customer Experience

  • Birdies cuts onboarding from weeks to days with Gladly

    Danielle Murphy Customer Experience Manager

  • Rothy’s resolves 31% of conversations with AI using Gladly

    Katrina Donohue Customer Experience Manager

  • Andie halves order-to-contact ratio with Gladly

    Melanie Travis Chief Executive Officer & Founder

  • Native Shoes cuts wait times and boosts upsell opportunities with Gladly

    Rebecca Boxall Vice President - Marketing, Channels and Customer Experience

  • TUMI unifies customer journeys on one screen with Gladly

    Charlie Cole Chief Digital Officer

  • JOANN's Customer Service Team Reduced Backlog by 93% in One Month

    Ruth Jones Customer Care Manager

  • GODIVA boosts customer service productivity 8x with Gladly

    Mary Mikus Corporate Business Lead

  • PacSun ramps to 450 service agents with Gladly

    Pablo Sanchez Senior Manager of Customer Service

  • Tory Burch doubles customer concurrency with Gladly

    Kelley Bond Senior Director of Client Service

  • KÜHL boosts revenue per call by 120% with Gladly

    Nancy Orgill Customer Support Manager
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