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DigitalGenius

Read 51 DigitalGenius reviews and testimonials from customers, explore 40 case studies and customer success stories, and watch 7 customer videos to see why companies chose DigitalGenius as their AI Customer Service Software

DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.

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  • 51 Testimonials View
  • 40 Case Studies View
  • 7 Customer Videos View
Customer Rating Review Score based on 2511 reference ratings
4.8/5.0 (2511)
  • Winter 2026 Top Performer AI Customer Service Software
    Press Release Report

51Testimonials

  • "We chose DigitalGenius because we were excited about their ability to fully automate the most repetitive customer inquiry. Today DigitalGenius is handling a third of all inbound service tickets. Its …

    Maria Muniz Head of Customer Support

  • "I would definitely recommend DigitalGenius. One of the things we really value is DigitalGenius’ expertise and experience in the ecommerce space. It meant that right from day one we were …

    Isobel Mills Director of Customer Delight

  • "DigitalGenius has been a fantastic partner for us. The expert service we receive from our account team means we are in great hands. It has completely changed the way we …

    Stephanie Männle Head of Business Development, Customer Engagement and HR
50 more testimonials currently locked

40 Case Studies

  • KLM Transforms Social Customer Service with DigitalGenius AI

    Pieter Groeneveld Senior Vice President

  • Aylesbury Vale Reduces Costs and Drops Response Times by 50% with DigitalGenius

    Maryvonne Hassall Digital Strategy Manager

  • Automates over ⅓ of German enquiries with 99% Accuracy in 6 weeks

    Felix Evertz Retail Operations & Customer Service
39 more case studies currently locked

7 Customer Videos

  • On Running - Customer Success Story (Verena Strunk-Wenzl - Head of Customer Experience)
    Play Video
    Verena Strunk-Wenzl Head of Customer Experience
  • Bloom & Wild - Customer Success Story (Isobel Mills - Lead Customer Delight Manager)
    Play Video
    Isobel Mills Lead Customer Delight Manager
  • Magoosh Uses DigitalGenius to Reduce Customer Support Queue by 50%
    Play Video
    Hannah Baker Student Help Manager
6 more videos currently locked

Additional DigitalGenius Information & Resources

Read DigitalGenius Reviews, Testimonials & Customer References from 51 real DigitalGenius customers.

Browse DigitalGenius Case Studies, Customer Success Stories, & Customer References from 40 businesses that use DigitalGenius.

Watch DigitalGenius Customer Videos to learn why 7 businesses chose DigitalGenius.

FeaturedCustomers has 1,896,995+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.