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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
“I was sceptical about the world of AI, but working with DigitalGenius has made everything very easy to understand, and much less daunting. The onboarding process was spot on – …
"I would definitely recommend DigitalGenius. One of the things we really value is DigitalGenius’ expertise and experience in the ecommerce space. It meant that right from day one we were …
"Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.”
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