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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
"Using DigitalGenius has helped us tremendously, particularly during our peak season. Thanks to the automation, our agents could fully focus on more individual requests and advising on products. The customer …
“DigitalGenius solves simple customer issues almost instantly which allows Zip agents to focus on complex requests.”
"Working with the team at DigitalGenius has been fantastic. The guidance they provided made sure we delivered a great experience. Getting agents excited about DigitalGenius has been easy. Suggested responses …
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