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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
"DigitalGenius has created a bot that works perfectly, responding to customer complaints and tagging them at the same time when further work is needed. We no longer spend our time …
"Since onboarding with DigitalGenius, our customer wait time has significantly improved. It’s reduced pressure in the team, made peak more manageable, and the feedback from customers has been great. The …
"DigitalGenius has really helped us in a time of need. We didn’t expect our online volumes to grow during the pandemic and were not in a place to hire more …
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