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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
"I’ve had an amazing experience with DigitalGenius, it was exactly what we were looking for with deeper integrations. In terms of performance, the proof is in the pudding: we are …
“There has been a high uptake of agents usage and as we have seen in the last week it has become an integral part of their roles. To have this …
"DigitalGenius has really helped us in a time of need. We didn’t expect our online volumes to grow during the pandemic and were not in a place to hire more …
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