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Read 33 DigitalGenius reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 3 customer videos to see why companies chose DigitalGenius as their AI Customer Service

DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.

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Customer Rating Review Scorebased on 2397 reference ratings
4.8/5.0 (2397)

33Testimonials

  • "DigitalGenius has really helped us in a time of need. We didn’t expect our online volumes to grow during the pandemic and were not in a place to hire more agents. This meant huge customers were waiting too long for a response. With DigitalGenius we were able to launch within 4 weeks without any IT resources, and automating 20%+ within 8 weeks."

    Jay BreuerDirector Customer Experience
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22 Case Studies

  • Volcom resolves 27% of their ticket volume with DigitalGenius Automation within 4 weeks.

    Derek BoedeHead of Customer Service
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3 Customer Videos

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Additional DigitalGenius Information & Resources

Read DigitalGenius Reviews, Testimonials & Customer References from 33 real DigitalGenius customers.

Browse DigitalGenius Case Studies, Customer Success Stories, & Customer References from 22 businesses that use DigitalGenius.

Watch DigitalGenius Customer Videos to learn why 3 businesses chose DigitalGenius.

FeaturedCustomers has 1,840,447+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.