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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
“DigitalGenius has transformed our operations and it has been critical during this unprecedented time.Our agents can now focus on more complex issues as cancellations requests are now being successfully automated."
"DigitalGenius has really helped us in a time of need. We didn’t expect our online volumes to grow during the pandemic and were not in a place to hire more …
"We wanted to be able to offer automation with a human touch, which we are able to do with DigitalGenius. We’ve been able to do more than just a standard …
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