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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
"I’ve had an amazing experience with DigitalGenius, it was exactly what we were looking for with deeper integrations. In terms of performance, the proof is in the pudding: we are …
"DigitalGenius has really helped us in a time of need. We didn’t expect our online volumes to grow during the pandemic and were not in a place to hire more …
“In our first full week live with DigitalGenius’ AutoPilot, it was already auto-resolving close to 10% of my team’s ticket volume. We’re now fully automating additional support tickets, and we …
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