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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
"DigitalGenius is such a powerful tool – which has needed very little programming work from our side. It’s been key to allow us to give a consistently great experience to …
"Bots may be cool, but DigitalGenius, a former TechCrunch Disrupt Battlefield finalist, thinks there’s a better way using artificial intelligence and machine learning to transform customer service.”
"We’re really impressed with the capabilities of DigitalGenius, the quality of responses, and how personalized the conversations are. I’m surprised by how we don’t need to start small and build, …
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