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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
Without DigitalGenius the cost of our customer service function would sky rocket as we expand to multiple markets and expect YoY growth in existing markets. Looking to automate your tickets …
"DigitalGenius has really helped us in a time of need. We didn’t expect our online volumes to grow during the pandemic and were not in a place to hire more …
"DigitalGenius is such a powerful tool – which has needed very little programming work from our side. It’s been key to allow us to give a consistently great experience to …
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