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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
“Our partnership with Route 101 and DigitalGenius has allowed us to take some pressure off the agents freeing them up to spend more time with customers with more complex questions that really need that human touch. Automating our routine tickets has enabled us to provide our customers with an incredibly low first response time while delivering a high quality service.”
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