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DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
"We were very impressed with the DigitalGenius pitch, professionalism and technology. For a young company, they have grown rather quickly and achieved great traction in the market, which gives us confidence. We are always looking for ways to improve our customer service, and piloting their AI platform allows us to explore improving response times to queries.”
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