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"Working with the DigitalGenius team has been great. The integration with Dixa allowed us to get some quick wins, and it has helped me to evolve the customer experience for the better. I’m able to reserve my agents for the more complex cases where I know that they can truly …
"We were able to launch within a couple of weeks. In no time at all we were automating 40% of our contacts, with a resolution rate of over 90%, whilst hitting our CSAT goal of 95% we are so happy to have DigitalGenius as partners for the future."
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, …
Fin is powered by their proprietary Fin AI Engine™—a custom-built, modular architecture designed specifically for the scale and complexity of customer service. It combines a custom retrieval system with a …
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any …
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