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  • 4.8 / 5.0 (2024)
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DigitalGenius Testimonials

  • "DigitalGenius helps companies seamlessly combine the best of human and machine intelligence so they can provide high-quality customer service.”

    Forbes

  • "DigitalGenius not only improved the response time in our contact center, with customer responses now 70% faster than they were without AI, they also expanded the capacity of my team to focus on more difficult tasks, and not repetitive tickets. We actually didn’t have to hire new team members for this entire past year. Since we implemented DigitalGenius, their team has also been extremely knowledgeable and easy to work with"

    Joel BeachDirector of Customer Care
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    4.7 / 5.0
    Customer References15 total
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    AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.

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    4.7 / 5.0
    Customer References14 total
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    Kodif is action-first AI platform enables CX teams to build intelligent automation across any digital channel - reducing ticket volume, improving resolution speed and accuracy, and unlocking new revenue and retention opportunities through personalized customer journeys.

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    4.7 / 5.0
    Customer References3 total
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    Vozy Effortless CX with flexible tech and a team that has your back. The partner leading enterprises trust to deliver seamless, effective customer experiences from the very first interaction. Generative AI-powered virtual agents to increase first-contact resolution.

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