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"A personal approach is extremely important to KLM as this is what defines our social media service. Applying AI, KLM can handle a greater volume of questions while still maintaining its personal approach and speed."
"By using artificial intelligence, KLM makes conversations with our customers even more timely, correct and personal. This what characterizes KLM. With the use of AI we support our service agents with technology and should be able to answer many more questions in a shorter period of time. This is exactly what the customer needs.”
AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.
Fini empowers enterprises to effortlessly deploy headless AI agents capable of resolving 80%+ of support tickets with 97% accuracy in over 50 languages—all without writing a single line of code. Their journey began with a mission to transform customer support, inspired by their experience at Uber. Since launching in 2022, they've quickly grown, trusted by global enterprises to streamline operations, delight customers, and empower support teams. Backed by renowned investors including Y Combinator, Matrix Partners, and angels from Uber, Intercom, Softbank, McKinsey, and Twitter, Fini combines deep industry insights with cutting-edge technology. Partner with them and experience the power of AI-driven customer support firsthand.
Vozy Effortless CX with flexible tech and a team that has your back. The partner leading enterprises trust to deliver seamless, effective customer experiences from the very first interaction. Generative AI-powered virtual agents to increase first-contact resolution.
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