OVERALL CUSTOMER
REFERENCE RATING
4.7

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"The ‘instant search’ on DigitalGenius is very useful as it helps us to find the appropriate macro qui..."
Fabienne Fortunio
Customer Service Agent
"DigitalGenius solves simple customer issues almost instantly which allows Zip agents to focus on comp..."
Jabish Abraham
Continuous Improvement Manager
"DigitaIGenius is a very easy tool to work with, especially given that the macros we need for the issu..."
Josh Needles
Customer Care Agent
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"The best thing about DigitalGenius is that the AI is continuously improving. As it develops every day..."
Maryvonne Hassall
Digital Strategy Manager
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"DigitalGenius has helped us improve the speed and efficiency of our customer support — empowering age..."
Nelson Keating
Sr. Product Manager
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"We want to better serve our travelers every day, which means quick response times for traveller queri..."
Symen Jansma
CEO and Founder
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"DigitalGenius not only improved the response time in our contact center, with customer responses now..."
Joel Beach
Director of Customer Care
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"DigitalGenius powered a drop in our first-response time (FRT) to an all-time low. 40% of responses fr..."
Emily Mitchell
Customer Experience Manager
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"In our first full week live with DigitalGenius’ AutoPilot, it was already auto-resolving close to 10%..."
Briana Cahn
Student Help Manager
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"Bots may be cool, but DigitalGenius, a former TechCrunch Disrupt Battlefield finalist, thinks there’s..."
TechCrunch
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"We needed to find a way for the support team to quickly catch up on our rapid growth. We all know tha..."
Mikan Puli
Global Operations Manager
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"We were very impressed with the DigitalGenius pitch, professionalism and technology. For a young comp..."
Eurostar
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"DigitalGenius is the perfect solution for Zip. Agents can focus on more intricate and detailed respon..."
Nathan Storey
Partner Support - Team Leader
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"Our expectations of what was possible with AI was not only met, but exceeded. DigitalGenius has given..."
Verena
Head of Customer Experience
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"Working with the team at DigitalGenius has been fantastic. The guidance they provided made sure we de..."
Freeletics
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"Digital Genius enables Serato Customer Support to help our customers faster and more efficiently, and..."
Luke Bradshaw
Support Operations Manager
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Testimonials & Customer References of individual DigitalGenius customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if DigitalGenius is the right business software or service for your company.

We monitor all 24 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.