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"We chose DigitalGenius because we were excited about their ability to fully automate the most repetitive customer inquiry. Today DigitalGenius is handling a third of all inbound service tickets. Its allowing our agents to shift to more proactive orientation. We love these results."
"I keep pinching myself! I can’t quite believe some of the results we’re seeing with DigitalGenius. Our backlog has significantly reduced compared to last year, and our average handle time has also seen a remarkable decrease."
Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring …
Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at …
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, …
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