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"DigitalGenius has really helped us in a time of need. Our ticket volumes grew significantly during COVID and were not in a place to hire more agents. Within 6 weeks DigitalGenius was able to resolve 27% of all incoming tickets and reduce our overall First Reply Time by 60%. With DigitalGenius we were able to bring things back under control and confident we have found a partner that can help us scale.”
"We needed to find a way for the support team to quickly catch up on our rapid growth. We all know that hiring, on boarding and training new agents take time. That is why we are so glad to partner with DigitalGenius. The implementation was smooth and we saw the magic happen after a few days. I recommend this to any company that aims to revolutionize the world."
CoSupport AI is a fully customizable AI platform for customer service — designed to automate, scale, and enhance support operations at every level. It unites three powerful solutions: AI Agent that handles customer inquiries independently, AI Assistant that generates ready-to-go reply suggestions for support agents, and AI Business Intelligence that turns customer correspondence into actionable insights.
Fini empowers enterprises to effortlessly deploy headless AI agents capable of resolving 80%+ of support tickets with 97% accuracy in over 50 languages—all without writing a single line of code. Their journey began with a mission to transform customer support, inspired by their experience at Uber. Since launching in 2022, they've quickly grown, trusted by global enterprises to streamline operations, delight customers, and empower support teams. Backed by renowned investors including Y Combinator, Matrix Partners, and angels from Uber, Intercom, Softbank, McKinsey, and Twitter, Fini combines deep industry insights with cutting-edge technology. Partner with them and experience the power of AI-driven customer support firsthand.
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.
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