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DigitalGenius Testimonials

  • “DigitalGenius solves simple customer issues almost instantly which allows Zip agents to focus on complex requests.”

    Jabish AbrahamContinuous Improvement Manager

  • “DigitalGenius is the perfect solution for Zip. Agents can focus on more intricate and detailed responses whilst Digital Genius provides simple and lightning-fast responses for our customers.”

    Nathan StoreyPartner Support - Team Leader
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    4.7 / 5.0
    Customer References15 total
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    AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.

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    4.7 / 5.0
    Customer References6 total
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    Hona AI is an application that helps law firms update their clients on their case. Clients receive a better experience and law firms have less redundant communication. Hona was founded with a vision to address the unique communication challenges faced by legal professionals. Their founders, with backgrounds in law and technology, recognized the gap in efficient, client-focused communication and case management in the legal sector.

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    Moveo.AI was founded in 2020 with the mission of making complex AI technology accessible and simple for companies. Their proactive AI agents change how Enterprises communicate with their customers by turning one-way notifications (payment reminders, promotional messages, etc) into dynamic, hyper-personalized conversations.

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