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"Connected, smart customer service is a key foundation for success in today’s modern business.The rapid shift toward text-based communication channels, like mobile messaging and social media, creates an opportunity for businesses to connect with customers in whole new ways. By leveraging DigitalGenius on the Salesforce AppExchange, companies can tap into the practical power of artificial intelligence to reinforce and scale their customer service operation into the future."
"Working with the DigitalGenius team has been great. The integration with Dixa allowed us to get some quick wins, and it has helped me to evolve the customer experience for the better. I’m able to reserve my agents for the more complex cases where I know that they can truly add value."
Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.
Laivly is an ambitious team of gamers, geeks, artists, and data science nerds helping to define the future of CX through the applied practical use of generative AI, machine learning, and automation in unique ways. Led by a team of experienced contact center experts, Laivly grew out of the specific needs and challenges of customer care and self-service.
Taalk is a privacy-first consumer engagement platform powered by Conversation AI Agents. Their partners are using Taalk AI Agents to scale their outbound and inbound contact centers connecting with over 50K consumers per hour. With multilingual support, Taalk facilitates effective communication across language barriers and automates business workflows via their proprietary AI platform. They prioritize data privacy and security, ensuring compliance with relevant regulations.
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