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Read 28 Aisera reviews and testimonials from customers, explore 23 case studies and customer success stories, and watch customer videos to see why companies chose Aisera as their IT Service Management Software

Aisera, a leader in agentic AI, empowers businesses to deliver transformative work experiences, boost employee productivity and reduce operational costs with its award-winning AI agent platform. Its AI Agent platform leverages purpose-built AI agents for IT, HR, Finance, and other domains to serve knowledge, coordinate decision-making, orchestrate processes, and autonomously take actions across business systems and applications, delivering measurable business value.

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  • 28 Testimonials View
  • 23 Case Studies View
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Customer Rating Review Score based on 2021 reference ratings
4.8/5.0 (2021)
  • Winter 2026 Market Leader AI Customer Service Software
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28Testimonials

  • “Since March 2020, we’ve scaled to meet the incredible increase in Help Desk and Service request automation for [our] employees. Aisera has enabled us to deliver exceptional user experience and …

    Military Branch VP End-User Services and Experience

  • "Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI Service Desk solution is very unique in improving user experience and resolving IT requests autonomously—reducing the workload on service …

    Gary Wang Federal Vice President, Cloud, Infrastructure, and Security Services

  • "As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8x8 is always looking for ways to innovate our customer service experience, and Aisera is a critical …

    Joel Sandi Senior Manager, Customer Support Operations
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23 Case Studies

  • Reputation Provides Next-Gen Customer Experience

    Tavis Raskin Senior Director

  • Carta Provides Exceptional CX for Organizations and Investors

    David DeMarco SVP Business Technology

  • 8x8 - Customer Case Study

    Joel Sandi Senior Manager, Customer Support Operations
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Additional Aisera Information & Resources

Read Aisera Reviews, Testimonials & Customer References from 28 real Aisera customers.

Browse Aisera Case Studies, Customer Success Stories, & Customer References from 23 businesses that use Aisera.

FeaturedCustomers has 2,060,706+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.