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Read 28 Aisera reviews and testimonials from customers, explore 23 case studies and customer success stories, and watch customer videos to see why companies chose Aisera as their IT Service Management Software

Aisera, a leader in agentic AI, empowers businesses to deliver transformative work experiences, boost employee productivity and reduce operational costs with its award-winning AI agent platform. Its AI Agent platform leverages purpose-built AI agents for IT, HR, Finance, and other domains to serve knowledge, coordinate decision-making, orchestrate processes, and autonomously take actions across business systems and applications, delivering measurable business value.

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  • 28 Testimonials View
  • 23 Case Studies View
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Customer Rating Review Score based on 1997 reference ratings
4.8/5.0 (1997)
  • Winter 2026 Market Leader AI Customer Service Software
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28Testimonials

  • "As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8x8 is always looking for ways to innovate our customer service experience, and Aisera is a critical …

    Joel Sandi Senior Manager, Customer Support Operations

  • "Aisera is a leading-edge technology that delivers immediate value. Aisera’s AI Service Desk solution is very unique in improving user experience and resolving IT requests autonomously—reducing the workload on service …

    Gary Wang Federal Vice President, Cloud, Infrastructure, and Security Services

  • "Our self-service rate is over 70%, well above the industry average of 20 to 30%. We are using the built-in analytics to determine what is and is not working and …

    David DeMarco SVP Business Technology
28 more testimonials currently locked

23 Case Studies

  • McAfee - Customer Case Study

    Aneel Jaeel Senior Vice-President, Customer Success Group

  • Dave - Customer Case Study

    Mia Alexander VP of Customer Success

  • NJ Transit - Customer Case Study

    Bilal Khan Chief Technology and Security Officer
23 more case studies currently locked

Additional Aisera Information & Resources

Read Aisera Reviews, Testimonials & Customer References from 28 real Aisera customers.

Browse Aisera Case Studies, Customer Success Stories, & Customer References from 23 businesses that use Aisera.

FeaturedCustomers has 2,007,484+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.