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Read 28 Aisera reviews and testimonials from customers, explore 23 case studies and customer success stories, and watch customer videos to see why companies chose Aisera as their IT Service Management Software

Aisera, a leader in agentic AI, empowers businesses to deliver transformative work experiences, boost employee productivity and reduce operational costs with its award-winning AI agent platform. Its AI Agent platform leverages purpose-built AI agents for IT, HR, Finance, and other domains to serve knowledge, coordinate decision-making, orchestrate processes, and autonomously take actions across business systems and applications, delivering measurable business value.

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Customer Rating Review Score based on 2085 reference ratings
4.8/5.0 (2085)
  • Winter 2026 Market Leader AI Customer Service Software

28Testimonials

  • "As a service provider to businesses ranging from mom-and-pop shops to global enterprises, 8x8 is always looking for ways to innovate our customer service experience, and Aisera is a critical …

  • "What impressed us was Aisera’s unsupervised learning capabilities. Also, we think about intent recognition as a foundational capability for support, and Aisera had the best intent recognition entity we could …

  • "At Dartmouth, we wanted our faculty and students to have immediate answers to their Information and Technology questions online, especially during COVID. With Aisera, we have seen 86 percent of …

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23 Case Studies

  • Carta achieves 74% auto-resolution with Aisera

  • NJ Transit cuts support requests by 66% with Aisera

  • OmniTRAX boosts employee satisfaction by 85% with Aisera

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Additional Aisera Information & Resources

Read Aisera Reviews, Testimonials & Customer References from 28 real Aisera customers.

Browse Aisera Case Studies, Customer Success Stories, & Customer References from 23 businesses that use Aisera.