Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.
“The council organisation is very complex. We knew we would have to meet the needs of many different departments and team members using the service. For example, we have over 90 different buildings around Stockport, all of which would contain teams that would have to be supported. In total, it took nine months to implement all our ITSM capabilities due to the complexity of our organisation; we were also recruiting new staff in to expand and support that delivery of more services too."
“Freshworks is a portal where employees can easily submit and manage tickets, or view the status of a question. They can also look for solutions in a knowledge base themselves.”
“Freshservice has been working perfectly for us, It suits our needs and it is doing all the right things for us. Agents are finding it easy to use, and love the solution.”
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