Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 109 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 109 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4551 reference ratings
4.8/5.0 (4551)
  • Winter 2026 Top Performer IT Asset Management Software
    Press Release Report

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Featured Testimonials

  • "This is one of the best bits of helpdesk software that I've ever come across and support is quick and helpful."

    Stephen Scott Nordoff Robbins

  • "Freshworks is super focused on delivering uncomplicated IT services into its organization. It has to be a frictionless exercise, and people need to enjoy consuming IT services."

    Dan Keyworth Director

  • "Institutions cannot go wrong with choosing Freshservice as their official service desk."

    Syreeta Sarpong Alabama State University
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Featured Case Studies

  • Freshservice has changed the way Swinerton’s teams function and improved their work-life …

    Lauren Nunnally Director of Support

  • Suffolk County Council resolves tickets faster with Freshservice

    Claire Sparkes Head of IT Workforce and Support Services

  • RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work …

    Fred Chin Senior Director of IT End-User Services
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 109 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 2,107,519+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.