Freshservice

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Read 137 Freshservice reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 8 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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Customer Rating Review Scorebased on 3931 reference ratings
4.8/5.0 (3931)
  • Top Performer 2025 2025
    Winter 2025Top PerformerIT Asset Management Software

Featured Testimonials

  • "From my perspective as an IT manager I always like tools that are really simple and intuitive, because they’re more likely to be actually used."

  • “Freshservice empowered us to provide great support availability, prompt responses, and maintain overall employee experience without breaking a sweat. We could drive excellent efficiencies and also cut down costs.”

  • “Freshservice has afforded me the ability to introduce ITIL into the organization. With the product, my entire team is now ITIL Foundation V4 certified. Huge kudos to Freshservice.”

Featured Case Studies

  • RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite

  • ShowItMedia achieves a 99% customer satisfaction rating with Freshservice

  • How Brisbane Racing Club delivers ace IT support to their employees

Featured Customer Videos

Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 137 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 8 businesses chose Freshservice.