Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 108 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 108 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4241 reference ratings
4.8/5.0 (4241)
  • Winter 2026 Top Performer IT Asset Management Software
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Featured Testimonials

  • “We just wanted something that we could easily get up and running – plug in and use, with appendages upfront – but then Freshservice had the additional functionality that let …

    Mark Heyworth Head of ICT

  • "Freshservice is a real success story for us. It helps us delight users with a single, unified experience. And with low overheads, we can focus on what really matters—making our …

    Linda Petit Service Desk Manager

  • “Freshservice team understands our needs and works with us as a partner who helps us provide better service to our customer. Freshservice has an incredible support team and a great …

    Ricardo Silva Chief Technical Services Officer
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Featured Case Studies

  • Grant Broadcasters reduces open tickets by 80% with Freshservice

    Ken Ngo-Ralston Group IT Manager

  • Mosanada achieves 40% improvement in first response time with Freshservice

    Adam Wood Deputy Director – Business Solutions

  • Freshworks helps Scotland’s top criminal justice agency resolve 65,000 IT tickets annually …

    Adam Biggs Head of IT Services
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 108 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 1,908,990+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.