Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 108 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 108 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4241 reference ratings
4.8/5.0 (4241)
  • Winter 2026 Top Performer IT Asset Management Software
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Featured Testimonials

  • “We use the Freshservice Alerts tool to manage website outage alerts from multiple monitoring tools. This feature has worked flawlessly for us and has saved measurable time compared to our …

    Steven Farbota Cole-Parmer

  • "Our plan, our vision with Freshservice is to make it a one stop shop for everything and to brand it to a point where I can redirect users to all …

    Zenon Oratis Senior IT Manager

  • “Our team loves exploring the full functionalities of Freshservice and we discover something new almost every week! We have really fallen in love with the product. When you have a …

    Maurice Veliz IT Manager
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Featured Case Studies

  • M&C Saatchi IT Department achieves 97.9% Excellent Customer Satisfaction with Freshservice

    Adam Le Feuvre Project Manager for M&C Saatchi’s Freshservice implementation

  • Asian Paints transforms ITSM with AI-powered automation

    Deepak Bhosale General Manager of IT

  • ISM sees a 93% reduction in ticket backlogs after using Freshservice

    Uditha Wijesundara IT Director
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 108 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 1,908,990+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.