Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 109 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 109 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4498 reference ratings
4.8/5.0 (4498)
  • Winter 2026 Top Performer IT Asset Management Software
    Press Release Report

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Featured Testimonials

  • "This is one of the best bits of helpdesk software that I've ever come across and support is quick and helpful."

    Stephen Scott Nordoff Robbins

  • "We switched from Service Now to Freshservice and it's the best decision we made. Freshservice is the ITSM tool of the future. It's easy to use and even easier to …

    Virgin Active

  • "We've gone from chaos to tightly managed super efficient helpdesk."

    Thor Muller Off Grid Electric
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Featured Case Studies

  • Bensons for Beds centralizes service management with Freshworks

    Laurence Hendy Head of Business Application

  • T2 Tea moves its IT support in-house and recognizes strategic value with …

    Rohan Penman Global Head of Technology

  • How Presence of IT saved 60% of their time with Freshservice

    Missy Ivan Business Systems Analyst
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Featured Customer Videos

  • Why Judson University loves Freshservice
    Play Video
    Brent Richardson Assistant VP for Information Technologies
  • Norges Bank - Customer Success Story (Kino Mondesin - Norges Bank)
    Play Video
    Kino Mondesin Norges Bank
  • Zoopla Property Group - Customer Success Story (Jamie McClennon - Zoopla Property Group)
    Play Video
    Jamie McClennon Zoopla Property Group
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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 109 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 1,996,331+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.