Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 108 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 108 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4324 reference ratings
4.8/5.0 (4324)
  • Winter 2026 Top Performer IT Asset Management Software
    Press Release Report

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Featured Testimonials

  • “Freshservice is extremely easy to setup and easy to use - both at the agent and end user level.”

    Marie-Alice Calando IT Operations Director

  • "Freshservice is a great product for implementing ITIL and ITSM processes, but it has also been a great tool for our non-IT departments to automate and coordinate better service to …

    Wachter, Inc.

  • “When we embarked on this project, we asked ourselves how we would create the best experience for managers, remove roadblocks in their work and make life easier for them. We …

    Brooke O’Keefe HR Manager
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Featured Case Studies

  • How Brazil’s Copastur hits 95% customer satisfaction With Freshdesk and Freshservice, the …

    Flaviane Moraes Former Innovation Technology Manager

  • canfitpro achieves 93% CSAT score using Freshservice

    Micheal Best IT Manager

  • Radisson Hotels manages revenue management systems with ITSM tool

    Aitor Selgas Revenue Systems Supervisor
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 108 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 1,911,111+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.