Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.
“The positive feedback we get to hear from both our frontline staff and our agents is gratifying, and we have not heard of a single complaint about the new platform. We will continue to focus on automation and simplifying the process of service request and delivery. Our next objective is to introduce alternatives such as voice based alerts, and chatbots, thereby doing away with the need to login to the support portal to raise tickets. With the successful transformation of IT service management, we will also be looking to extend the best practices to other functions at PAHT and unify service management across the organization with Freshservice.”
“Freshservice has opened up our eyes to deploying new processes in a new fashion. We’re no longer constrained by our legacy ITSM system. Previously everything was manual. Freshservice automation gives us peace-of-mind.”
"I was afraid during the implementation that I might have to do it all alone and figure things out myself. But Freshservice’s support was very good. They supported me through every step of the way."
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