Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 108 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 108 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4280 reference ratings
4.8/5.0 (4280)
  • Winter 2026 Top Performer IT Asset Management Software
    Press Release Report

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Featured Testimonials

  • “We started implementation of this tool just in time. In the current situation, shortening the response time and providing optimal service to our hotels is essential, and Freshservice is making …

    Benjamin Muratet Vice President, Revtech and Distribution

  • “One of the main reasons we chose Freshservice was their technical support team’s availability. Whenever we had a problem, they’d quickly set up a discussion and help us find our …

    Missy Ivan Business Systems Analyst

  • "There has not been any time when Freshservice has had an outage or is not available for more than half an hour and is able to handle the peak ticket …

    Anuj Johri IT Manager
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Featured Case Studies

  • ShowItMedia achieves a 99% customer satisfaction rating with Freshservice

    Jonas Christoffersen CEO

  • With Freshservice, the laser manufacturer brought together four disjointed systems into one

    Anantha Ganga Chief Information Officer

  • Western Sussex Hospitals sees 70% rise in first-call resolution

    Grant Harris Head of IT operation & Head of Medical Record
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 108 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 1,910,702+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.