Freshservice

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Read 137 Freshservice reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 8 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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Customer Rating Review Scorebased on 3998 reference ratings
4.8/5.0 (3998)
  • Top Performer 2025 2025
    Winter 2025Top PerformerIT Asset Management Software

Featured Testimonials

  • "Freshservice is easy to use, everybody understands it, doesn't take very long for anyone to learn."

  • “It took us only 6 months from ideation to implementation of Freshservice.”

  • “Freshservice empowered us to provide great support availability, prompt responses, and maintain overall employee experience without breaking a sweat. We could drive excellent efficiencies and also cut down costs.”

Featured Case Studies

  • Fine Hygienic Holding cuts down ticket resolution time by more than 60% with Freshservice

  • How Presence of IT saved 60% of their time with Freshservice

  • Eastern Washington University enrolls Freshworks' ITSM Suite to modernize and scale campus IT services

Featured Customer Videos

Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 137 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 8 businesses chose Freshservice.