Freshservice

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Read 137 Freshservice reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 8 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 137 Testimonials View
  • 95 Case Studies View
  • 8 Customer Videos View
Customer Rating Review Score based on 4161 reference ratings
4.8/5.0 (4161)
  • Winter 2025 Top Performer IT Asset Management Software
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Featured Testimonials

  • “We’ve been delighted with Freshservice and are proud to be partners with them. And we haven’t even mentioned the increasing amount of machine learning and AI that has started to …

    Iain Cameron User Services Manager

  • “Freshservice is a platform that really supports the way we work as a group.”

    Chris Balmbro Group IT Director

  • “The council organisation is very complex. We knew we would have to meet the needs of many different departments and team members using the service. For example, we have over …

    Dan Hollands IT Service Desk Manager
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Featured Case Studies

  • Te Wānanga o Aotearoa gives a fillip to its service desk with …

    Jordan Chase Senior Services Engineer

  • Rant & Rave - Customer Case Study

    Gareth Rees Head of Service Delivery

  • Freshservice improves operational efficiency at Logisfashion by empowering employees with an end-to-end …

    Jaume Riera IT Manager
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 137 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 8 businesses chose Freshservice.

FeaturedCustomers has 1,894,872+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.