Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 108 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 108 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4217 reference ratings
4.8/5.0 (4217)
  • Winter 2026 Top Performer IT Asset Management Software
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Featured Testimonials

  • “Our internal customers can actually feel the positive impact of the significant improvement in service quality without even connecting with a human. There has been zero negative feedback. I must …

    Heather Stockwell IT Training Manager

  • "Freshworks is super focused on delivering uncomplicated IT services into its organization. It has to be a frictionless exercise, and people need to enjoy consuming IT services."

    Dan Keyworth Director

  • "As a customer, I am extremely happy with how Freshservice is listening to all our requirements and are proactively pushing us to derive the most value from this tool."

    Uditha Wijesundara IT Director
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Featured Case Studies

  • Premier Foods speeds up ticket resolution by 50% with Freshservice

    Simon McKenzie Service Delivery Manager

  • The University of Aberdeen From Anecdotes to Analytics to Action

    Iain Cameron User Services Manager

  • Freshservice helped improve the response time for tickets by 80%

    Santo Brullo IT Service Director
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 108 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 1,903,683+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.