Freshservice

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Read 137 Freshservice reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 8 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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Customer Rating Review Scorebased on 3917 reference ratings
4.8/5.0 (3917)
  • Top Performer 2025 2025
    Winter 2025Top PerformerIT Asset Management Software

Featured Testimonials

  • “The positive feedback we get to hear from both our frontline staff and our agents is gratifying, and we have not heard of a single complaint about the new platform. We will continue to focus on automation and simplifying the process of service request and delivery. Our next objective is to introduce alternatives such as voice based alerts, and chatbots, thereby doing away with the need to login to the support portal to raise tickets. With the successful transformation of IT service management, we will also be looking to extend the best practices to other functions at PAHT and unify service management across the organization with Freshservice.”

  • “A single service platform will bolster our capability and allow RPS to provide efficient services to all stakeholders, independently from where the support agents are located."

  • “Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution."

Featured Case Studies

  • East west, a destination hospitality company decides to extend product to HR and Payroll

  • With Freshservice, Kempele Municipality got a very easy-to-use tool that facilitates reporting and visibility to the number and quality of service requests

  • ESD 123 streamlines workflow with Freshservice

Featured Customer Videos

Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 137 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 8 businesses chose Freshservice.