Freshservice

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Read 137 Freshservice reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 8 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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Customer Rating Review Scorebased on 3814 reference ratings
4.8/5.0 (3814)
  • Top Performer 2025 2025
    Winter 2025Top PerformerIT Asset Management Software

Featured Testimonials

  • "We switched from Service Now to Freshservice and it's the best decision we made. Freshservice is the ITSM tool of the future. It's easy to use and even easier to implement. We had so many complicated workflows and useless background information. We managed to move all the data to Freshservice and organise it in a month."

  • “Once we built the MSP mode in Freshservice, it was a no-brainer. The team of experts at Freshservice offered advisory services and their ongoing support greatly expedited the onboarding process.”

  • “When we embarked on this project, we asked ourselves how we would create the best experience for managers, remove roadblocks in their work and make life easier for them. We believe we have achieved this goal with Freshservice.”

Featured Case Studies

  • Chargebee chooses Freshservice to manage DevOps and globally improve its operations and service delivery to be PCI compliant

  • canfitpro achieves 93% CSAT score using Freshservice

  • Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks

Featured Customer Videos

Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 137 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 8 businesses chose Freshservice.