Freshservice

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Read 153 Freshservice reviews and testimonials from customers, explore 109 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Service Management Software

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 153 Testimonials View
  • 109 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4620 reference ratings
4.8/5.0 (4620)
  • Winter 2026 Top Performer IT Asset Management Software

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Featured Testimonials

  • “Freshservice is extremely easy to setup and easy to use - both at the agent and end user level.”

  • "I was afraid during the implementation that I might have to do it all alone and figure things out myself. But Freshservice’s support was very good. They supported me through …

  • “With Freshservice we get a quick response to the support tickets. The support community is very good, and the visibility and roadmap is excellent.”

Featured Case Studies

  • Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus …

  • Averda makes Freshservice a one-stop shop for all their support requests

  • Motoroma revs up IT support for employees with Freshservice

Featured Customer Videos

Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 153 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 109 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.