Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 108 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 108 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4376 reference ratings
4.8/5.0 (4376)
  • Winter 2026 Top Performer IT Asset Management Software

More from Freshservice

Featured Testimonials

  • “We’ve been delighted with Freshservice and are proud to be partners with them. And we haven’t even mentioned the increasing amount of machine learning and AI that has started to …

  • “Freshservice has ensured that our operational data is available to us at any point of time. It has saved us a lot of man-hours.”

  • “Freshservice delivers a faster IT service with greater insights, which creates opportunities for continuous innovation.”

Featured Case Studies

  • Marsh & Parsons sees 60% drop in service calls & incidents with …

  • How Jeffco reduced their average ticket resolution time from 3 weeks to …

  • Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' …

Featured Customer Videos

Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 108 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.