Freshservice

Premium
Read 137 Freshservice reviews and testimonials from customers, explore 95 case studies and customer success stories, and watch 8 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

Show more
Customer Rating Review Scorebased on 3972 reference ratings
4.8/5.0 (3972)
  • Top Performer 2025 2025
    Winter 2025Top PerformerIT Asset Management Software

Featured Testimonials

  • "From my perspective as an IT manager I always like tools that are really simple and intuitive, because they’re more likely to be actually used."

  • “After looking at multiple helpdesks, I liked the interface Freshservice had. The main aspect was, its was easy to read, easy to go through tickets, and at the very first of the dashboard it gives a clear picture of what is happening, which I think is fantastic."

  • “We just wanted something that we could easily get up and running – plug in and use, with appendages upfront – but then Freshservice had the additional functionality that let us configure it to our needs as we work.”

Featured Case Studies

  • T2 Tea moves its IT support in-house and recognizes strategic value with Freshservice

  • How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days

  • National Rugby League onboards its IT team onto Freshservice within just 1 hour

Featured Customer Videos

Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 137 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 95 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 8 businesses chose Freshservice.