Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 109 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 109 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4458 reference ratings
4.8/5.0 (4458)
  • Winter 2026 Top Performer IT Asset Management Software
    Press Release Report

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Featured Testimonials

  • “Ultimately, better automation will contribute to the chain in which Schoeller Allibert and Freshworks strongly believe: happy employees ensure happy customers and therefore a positive result within Schoeller Allibert.”

    Ranadeep Sarkar Director Service Delivery, Information Security

  • “Freshservice is a platform that really supports the way we work as a group.”

    Chris Balmbro Group IT Director

  • “We currently have monitoring systems for different functions - ranging from data center monitoring, network monitoring, to cloud infrastructure monitoring. In the past, we had specialized teams to monitor alerts …

    Sathish Kunalan 5G Networks
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Featured Case Studies

  • Citizens Advice achieves 99% customer recommendations with Freshworks

    Simon Sheridan Product Manager

  • Freshservice helps Addison Lee get where it wants to go with IT …

    Ray Wise Help Desk Supervisor

  • Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice

    Manfred Schneider IT Manager
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 109 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 1,958,193+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.