Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 109 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 109 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4544 reference ratings
4.8/5.0 (4544)
  • Winter 2026 Top Performer IT Asset Management Software
    Press Release Report

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Featured Testimonials

  • “Freshworks is a portal where employees can easily submit and manage tickets, or view the status of a question. They can also look for solutions in a knowledge base themselves.”

    Peter Proost Developer

  • “A flexible system to be able to adapt to evolving processes is essential to the success of Logisfashion. Freshservice allows us to do just that. Freshservice empowered Logisfashion to deliver …

    Jaume Riera IT Manager

  • “Parents and guardians trust us with their kids. Being able to automate some of these systems with Freshservice lets us can focus on our students. I'm a mom of two …

    Alyse Howcroft Service Delivery Analyst
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Featured Case Studies

  • M&C Saatchi IT Department achieves 97.9% Excellent Customer Satisfaction with Freshservice

    Adam Le Feuvre Project Manager for M&C Saatchi’s Freshservice implementation

  • Arco achieves 96% customer satisfaction with Freshservice

    Philip Gardham Service Desk Team Lead

  • Synpulse strengthens IT Support infrastructure and achieves 75% Customer satisfaction with Freshservice

    Rome Orofeo IT Support Specialist
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 109 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 2,068,098+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.