Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 108 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 108 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4191 reference ratings
4.8/5.0 (4191)
  • Winter 2026 Top Performer IT Asset Management Software
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Featured Testimonials

  • “We just wanted something that we could easily get up and running – plug in and use, with appendages upfront – but then Freshservice had the additional functionality that let …

    Mark Heyworth Head of ICT

  • “We started evaluating various tools, and we came across Freshservice. We did a demo and we were quite impressed with Freshservice because there is no need for any coding knowledge …

    Mahesh Karnam Head of IT Applications

  • "Before Freshservice we utilized an antiquated Service Desk system that was inflexible and unreliable. With Freshservice, we now have a robust system that both our users and techs enjoy using, …

    Kansas City Chiefs
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Featured Case Studies

  • Asian Paints transforms ITSM with AI-powered automation

    Deepak Bhosale General Manager of IT

  • PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

    Neal Krempin Head of IT

  • Aramex improves agent productivity by 50% with Freshservice

    Romel Dababneh Corporate IT Operations Manager
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 108 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 1,901,474+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.