Freshservice

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Read 154 Freshservice reviews and testimonials from customers, explore 109 case studies and customer success stories, and watch 10 customer videos to see why companies chose Freshservice as their IT Asset Management

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management - empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity.

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  • 154 Testimonials View
  • 109 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4432 reference ratings
4.8/5.0 (4432)
  • Winter 2026 Top Performer IT Asset Management Software
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Featured Testimonials

  • “Not only do employees see Freshservice as the go-to place for IT help and support, but agents are also able to do their jobs more efficiently. This has resulted in …

    Kelly Wilson IT Service Manager

  • “Alert Management system is a pillar of an ITSM solution. The Alert management system in Freshservice generates incidents based on incoming alerts and automatically closes them when the alerts are …

    Mathieu Fedele Support Coordinator

  • “The employees have adopted Freshservice effortlessly and enjoy the benefits of interdepartmental collaboration in one single tool. The intuitive user experience has accelerated this adoption tremendously.”

    Christopher Pruess VP Operations DACH
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Featured Case Studies

  • National Rugby League onboards its IT team onto Freshservice within just 1 …

    Maurice Veliz IT Manager

  • How RedSalud unified EX across its subsidiaries and delighted agents with Freshworks

    Carolina Correa IT Project Manager

  • Citizens Advice achieves 99% customer recommendations with Freshworks

    Simon Sheridan Product Manager
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Featured Customer Videos

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Additional Freshservice Information & Resources

Read Freshservice Reviews, Testimonials & Customer References from 154 real Freshservice customers.

Browse Freshservice Case Studies, Customer Success Stories, & Customer References from 109 businesses that use Freshservice.

Watch Freshservice Customer Videos to learn why 10 businesses chose Freshservice.

FeaturedCustomers has 1,924,618+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.