137 Freshservice Testimonials

“We use Freshservice tools for analytics and reporting, and over the past year, the company has invested a lot in their product development. The contents of the reports have been modified and become more diverse, and we will now focus on familiarizing ourselves with them.”

“Freshservice has given us clarity into everything that’s happening – it ensures fair and identical service quality across academies.”

“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution."

"From my perspective as an IT manager I always like tools that are really simple and intuitive, because they’re more likely to be actually used."

"Freshservice enables a "work smarter, not harder" mentality and promotes a culture of efficiency. These automations allowed our IT teams's members to move into more specialized roles where they can have a bigger impact as individuals."

"Institutions cannot go wrong with choosing Freshservice as their official service desk."

"This is one of the best bits of helpdesk software that I've ever come across and support is quick and helpful."

"My team now gets the benefits of controlling and enabling workflow in a way we have never been able to before."

"Freshservice helped us set up a helpdesk in less than an hour, with no infrastructure and no risk."

"Freshservice delivered on all fronts and instantly has my business running more efficiently."

"Freshservice has changed the way our teams function and improved their work-life, as well as their performance."

“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

"We've gone from chaos to tightly managed super efficient helpdesk."

"Freshservice's change management module has made sure that we have all our deployments under control. It is providing our DevOps Team with insight and clarity than ever before."

“It’s great that all our suggestions and requests for tweaks in the tool have been welcomed by Freshservice and they’ve been making those changes as well. It’s really good for the future.”