137 Freshservice Testimonials

"The Box integration is fundamental to our service desk. We sync all the files on our server with Box and directly connect to Box from our tickets. Freshservice has helped us save time as well as space – we collaborate a lot more efficiently with our clients now."

"We moved to Freshservice with the goal of growing the service desk adoption across the school. Business departments from food services to transportation love Freshservice for how intuitive and user friendly it is. We configured a school news feed, announcements and a live feed of outages to improve the IT experience in our school."

“We were impressed with the way Freshservice presented their features, functions and benefits from an end-user point of view at a Service Desk Open House. There was no hard selling or pressure. We felt that here was a solution that made us feel that it was designed for us. The sales folk were forthcoming and let us try out a full version. That clinched the deal.”

"From my perspective as an IT manager I always like tools that are really simple and intuitive, because they’re more likely to be actually used."

"Freshservice enables a "work smarter, not harder" mentality and promotes a culture of efficiency. These automations allowed our IT teams's members to move into more specialized roles where they can have a bigger impact as individuals."

"Institutions cannot go wrong with choosing Freshservice as their official service desk."

"This is one of the best bits of helpdesk software that I've ever come across and support is quick and helpful."

"My team now gets the benefits of controlling and enabling workflow in a way we have never been able to before."

"Freshservice helped us set up a helpdesk in less than an hour, with no infrastructure and no risk."

"Freshservice delivered on all fronts and instantly has my business running more efficiently."

"Freshservice has changed the way our teams function and improved their work-life, as well as their performance."

“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

"We've gone from chaos to tightly managed super efficient helpdesk."

"Freshservice's change management module has made sure that we have all our deployments under control. It is providing our DevOps Team with insight and clarity than ever before."

“It’s great that all our suggestions and requests for tweaks in the tool have been welcomed by Freshservice and they’ve been making those changes as well. It’s really good for the future.”