137 Freshservice Testimonials

“We are very happy with where we are at the moment. The service management transformation across our global offices has helped streamline and rationalize the entire employee experience. Today, our agents can address and resolve them quickly, no matter where the employee is located or what language they are raising a ticket in.”

“Having Freshservice as our ITSM tool helps us get feedback from our faculties and staff. The reports we're generating from these feedback not only motivates us on every “Excellent” review that we get, it also provides clear indication on where we can improve further. Freshservice definitely provides value to ISG.”

"We chose Freshservice over Servicenow because of ease of use, focus to customer service and the overall experience."

"As a customer, I am extremely happy with how Freshservice is listening to all our requirements and are proactively pushing us to derive the most value from this tool."

"IT Support Specialist at Synpulse, recommends Freshservice as an affordable and reasonably priced end-to-end ITSM solution offering an intuitive Service Catalog to enable in-house knowledge management."

"The things that really brought us to Freshservice were asset management and contract management. Each of our business units was doing things differently and no one was really doing well. Then when we had a demo of Freshservice to see how we could leverage and standardize things across units, [and] we really liked its features. In fact, contract management was not even something that we were looking at, but having it really brought us along."

“Freshservice was willing to go the extra mile to make sure the system met our needs. Overall, Freshservice has been one of the best tools we have worked with – no matter what time of day it is, they always get back to us within a few hours of getting in touch.”

“Freshservice is extremely easy to setup and easy to use - both at the agent and end user level.”

“We just wanted something that we could easily get up and running – plug in and use, with appendages upfront – but then Freshservice had the additional functionality that let us configure it to our needs as we work.”

“Love the fact that when a customer rates a ticket, it lets future agents know if they were satisfied with past service or whether they will need more than a call to make them happy.”

"Our plan, our vision with Freshservice is to make it a one stop shop for everything and to brand it to a point where I can redirect users to all solutions from the portal itself. We want Freshservice to be the single point for all requests."

"Veeva’s customer satisfaction rating is 97% with Freshservice. The teams love that the stats show happy internal customers. It’s a ‘pride’ thing – they chose these careers because they want to solve problems and Freshservice helps them do that. The positive feedback keeps them going, and motivates them to keep trying to be better than before."

“Freshservice allows us to do things that matter, when they matter; it allows us to work together as a team to support our users; to not just fix problems but let us be a part of what they do, understand what they do and come to the table with a solution that works – not just from a problem perspective but also through innovation.”

“Freshservice’s reporting helps us track all the work we do. It’s really important for us to see how we are working as a team.”

"The Freshservice mobile app has cut down a lot of time for us and we like to be mobile when we’re away from the desk. Freshservice is a fantastic product that we’re happy to have chosen as our ITSM solution."