“We are very happy with where we are at the moment. The service management transformation across our global offices has helped streamline and rationalize the entire employee experience. Today, our agents can address and resolve them quickly, no matter where the employee is located or what language they are raising …

“If I reflect back to 18 months ago, when we decided to make a significant change to move to Freshservice, along with moving all the risk and regulatory requirements to the office, it would have been easier to stay with what we had, and take that conservative approach. But hindsight …

“Freshservice is being used in IT, HR, Finance, operations, and Admin support as an integrated service management platform. This tool can be called an Enterprise Service Management Tool. It has helped us to improve turnaround time and user experience in handling service tickets. Freshservice implementation was faster when compared with …

“Freshservice is a platform that really supports the way we work as a group.”

“One of the main reasons we chose Freshservice was their technical support team’s availability. Whenever we had a problem, they’d quickly set up a discussion and help us find our way around.”

"I was afraid during the implementation that I might have to do it all alone and figure things out myself. But Freshservice’s support was very good. They supported me through every step of the way."

“We have seen dramatic improvements associated with the implementation of Freshservice.”

"The Box integration is fundamental to our service desk. We sync all the files on our server with Box and directly connect to Box from our tickets. Freshservice has helped us save time as well as space – we collaborate a lot more efficiently with our clients now."

“Freshservice has given us clarity into everything that’s happening – it ensures fair and identical service quality across academies.”

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air (pun intended), then Freshservice is there ready and waiting.”

“There was no way to understand our progress and targets before. Since Freshservice, we’ve seen significant changes and improvements on that front.”

“We use Freshservice in a way nobody else did before – by using it in many teams that aren’t just IT. It’s efficient and exactly what we wanted.”

“Freshservice has ensured that our operational data is available to us at any point of time. It has saved us a lot of man-hours.”

“Setting up Freshservice was like putting together LEGO blocks.”

“It was definitely the best bang for the buck for us.“