137 Freshservice Testimonials

“Freshservice was willing to go the extra mile to make sure the system met our needs. Overall, Freshservice has been one of the best tools we have worked with – no matter what time of day it is, they always get back to us within a few hours of getting in touch.”

“Freshservice has ensured that our operational data is available to us at any point of time. It has saved us a lot of man-hours.”

“We feel very happy that we decided to go with Freshservice, the process from sales to onboarding was nothing but a great experience. But the standout feature of Freshservice was its ability to do everything in a single tool.”

“One of the main reasons we chose Freshservice was their technical support team’s availability. Whenever we had a problem, they’d quickly set up a discussion and help us find our way around.”

"I was afraid during the implementation that I might have to do it all alone and figure things out myself. But Freshservice’s support was very good. They supported me through every step of the way."

“We have seen dramatic improvements associated with the implementation of Freshservice.”

"The Box integration is fundamental to our service desk. We sync all the files on our server with Box and directly connect to Box from our tickets. Freshservice has helped us save time as well as space – we collaborate a lot more efficiently with our clients now."

“Freshservice has given us clarity into everything that’s happening – it ensures fair and identical service quality across academies.”

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air (pun intended), then Freshservice is there ready and waiting.”

“There was no way to understand our progress and targets before. Since Freshservice, we’ve seen significant changes and improvements on that front.”

“We use Freshservice in a way nobody else did before – by using it in many teams that aren’t just IT. It’s efficient and exactly what we wanted.”

“Setting up Freshservice was like putting together LEGO blocks.”

“It was definitely the best bang for the buck for us.“

“Freshservice, demonstrated capabilities of a tool that would suit BankBazaar’s complex requirements as well as save time and effort in customisations and shall prove be highly cost-effective when compared to the previous tool.”

“Earlier we received service requests through phone calls and emails. With Freshservice, we have created a structured process for raising service requests which requires the user to visit the portal and submit their ticket."