137 Freshservice Testimonials

“We have seen dramatic improvements associated with the implementation of Freshservice.”

"Institutions cannot go wrong with choosing Freshservice as their official service desk."

“Parents and guardians trust us with their kids. Being able to automate some of these systems with Freshservice lets us can focus on our students. I'm a mom of two boys, and my kids go to Jeffco. As a parent, just knowing that this support exists is amazing.”

“One of the main reasons we chose Freshservice was their technical support team’s availability. Whenever we had a problem, they’d quickly set up a discussion and help us find our way around.”

"I was afraid during the implementation that I might have to do it all alone and figure things out myself. But Freshservice’s support was very good. They supported me through every step of the way."

"The Box integration is fundamental to our service desk. We sync all the files on our server with Box and directly connect to Box from our tickets. Freshservice has helped us save time as well as space – we collaborate a lot more efficiently with our clients now."

“Freshservice has given us clarity into everything that’s happening – it ensures fair and identical service quality across academies.”

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air (pun intended), then Freshservice is there ready and waiting.”

“There was no way to understand our progress and targets before. Since Freshservice, we’ve seen significant changes and improvements on that front.”

“We use Freshservice in a way nobody else did before – by using it in many teams that aren’t just IT. It’s efficient and exactly what we wanted.”

“Freshservice has ensured that our operational data is available to us at any point of time. It has saved us a lot of man-hours.”

“Setting up Freshservice was like putting together LEGO blocks.”

“It was definitely the best bang for the buck for us.“

“Freshservice, demonstrated capabilities of a tool that would suit BankBazaar’s complex requirements as well as save time and effort in customisations and shall prove be highly cost-effective when compared to the previous tool.”

“Earlier we received service requests through phone calls and emails. With Freshservice, we have created a structured process for raising service requests which requires the user to visit the portal and submit their ticket."