“There was no way to understand our progress and targets before. Since Freshservice, we’ve seen significant changes and improvements on that front.”

“With Freshservice we get a quick response to the support tickets. The support community is very good, and the visibility and roadmap is excellent.”

“The service desk adoption rate has been stellar. For instance, prior to the introduction of the virtual agent, close to 70% percent of our tickets would be logged through email, and the rest of them from the support portal. In contrast, we are witnessing over 70% of the tickets logged …

“Freshservice is a platform that really supports the way we work as a group.”

“One of the main reasons we chose Freshservice was their technical support team’s availability. Whenever we had a problem, they’d quickly set up a discussion and help us find our way around.”

"I was afraid during the implementation that I might have to do it all alone and figure things out myself. But Freshservice’s support was very good. They supported me through every step of the way."

“We have seen dramatic improvements associated with the implementation of Freshservice.”

"The Box integration is fundamental to our service desk. We sync all the files on our server with Box and directly connect to Box from our tickets. Freshservice has helped us save time as well as space – we collaborate a lot more efficiently with our clients now."

“Freshservice has given us clarity into everything that’s happening – it ensures fair and identical service quality across academies.”

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air (pun intended), then Freshservice is there ready and waiting.”

“We use Freshservice in a way nobody else did before – by using it in many teams that aren’t just IT. It’s efficient and exactly what we wanted.”

“Freshservice has ensured that our operational data is available to us at any point of time. It has saved us a lot of man-hours.”

“Setting up Freshservice was like putting together LEGO blocks.”

“It was definitely the best bang for the buck for us.“

“Freshservice, demonstrated capabilities of a tool that would suit BankBazaar’s complex requirements as well as save time and effort in customisations and shall prove be highly cost-effective when compared to the previous tool.”