“The internal team loves using Freshservice. The gamification and survey capability within Freshservice have spearheaded healthy competition between agents. The mobile app is very user-friendly, and we’ve been efficiently handling a large volume of tickets.”

“Freshservice continues to play an integral part in Probe’s IT strategy. From day one, we have looked at ensuring that everything IT starts with Freshservice. We continue to build on that, and are slowly extending the service management principles to other departments within the organisation. Being privy to how IT …

“With Freshservice, we have been able to convert a negative experience to a positive one. From reactive, we’ve now become a proactive team.”

“Freshservice is a platform that really supports the way we work as a group.”

“One of the main reasons we chose Freshservice was their technical support team’s availability. Whenever we had a problem, they’d quickly set up a discussion and help us find our way around.”

"I was afraid during the implementation that I might have to do it all alone and figure things out myself. But Freshservice’s support was very good. They supported me through every step of the way."

“We have seen dramatic improvements associated with the implementation of Freshservice.”

"The Box integration is fundamental to our service desk. We sync all the files on our server with Box and directly connect to Box from our tickets. Freshservice has helped us save time as well as space – we collaborate a lot more efficiently with our clients now."

“Freshservice has given us clarity into everything that’s happening – it ensures fair and identical service quality across academies.”

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air (pun intended), then Freshservice is there ready and waiting.”

“There was no way to understand our progress and targets before. Since Freshservice, we’ve seen significant changes and improvements on that front.”

“We use Freshservice in a way nobody else did before – by using it in many teams that aren’t just IT. It’s efficient and exactly what we wanted.”

“Freshservice has ensured that our operational data is available to us at any point of time. It has saved us a lot of man-hours.”

“Setting up Freshservice was like putting together LEGO blocks.”

“It was definitely the best bang for the buck for us.“