137 Freshservice Testimonials

“From an IT perspective, Freshservice is well aligned with our global IT structure and has helped us attain maturity in managing our IT services. It has also been instrumental in aligning our teams located across different countries and bring complete visibility into our global IT operations.”

“Before Freshservice, we were not able to track and respond to all the queries in a timely manner. With Freshservice, nothing falls through the cracks. We are now scaling Freshservice to the IT teams across the other locations and also within other departments at L’Osteria.”

“We use the Freshservice Alerts tool to manage website outage alerts from multiple monitoring tools. This feature has worked flawlessly for us and has saved measurable time compared to our previous system, largely due to the bulk alert management and flood protection features. We are excited to see this tool expanded further with additional features and integrations.”

“Freshservice has been working perfectly for us, It suits our needs and it is doing all the right things for us. Agents are finding it easy to use, and love the solution.”

“A flexible system to be able to adapt to evolving processes is essential to the success of Logisfashion. Freshservice allows us to do just that. Freshservice empowered Logisfashion to deliver the most efficient, easy-to-use, scalable services internally. We could find immediate process efficiency gains and faster response times after deploying Freshservice.”

“It took us only 6 months from ideation to implementation of Freshservice.”

“We wanted to get rid of the elephant in the room and move to the cloud. Freshservice was a robust IT service desk that didn’t add any complexity to the IT operations, unlike the other service desks we considered. The simplicity and obviousness of the interface made it the preferred choice for the agent and the user.”

“Freshservice is highly intuitive, easy to use and perfectly aligns with 2023 IT strategy at PPS."

“It was very easy. We just put our imagination to how we wanted the system to work and we had a couple of engineers from Freshservice working with us. It took two weeks to establish the complete system for us."

“The implementation of Freshservice in our organization has proved its value from day one. Easy to use with a great front-end and it allowed us to provide a world-class helpdesk service to our customers within minutes of going live. Our customers are reaping the benefits of better turnaround times and improved service-levels!”

“Having Freshservice as our ITSM tool helps us get feedback from our faculties and staff. The reports we're generating from these feedback not only motivates us on every “Excellent” review that we get, it also provides clear indication on where we can improve further. Freshservice definitely provides value to ISG.”

“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution."

"We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art."

"We chose Freshservice over Servicenow because of ease of use, focus to customer service and the overall experience."

"One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents."