“Agents are happier after implementation of Freshservice. Top Management has also observed the benefits and this has resulted in usage of Freshservice being expanded to multiple teams across broadcasting, payroll, and engineering.”

“The internal team loves using Freshservice. The gamification and survey capability within Freshservice have spearheaded healthy competition between agents. The mobile app is very user-friendly, and we’ve been efficiently handling a large volume of tickets.”

"Before Freshservice circa 40% of changes went through a proper approval process and received my sign off. Today just short of 100% of all changes are documented, checked for effective plans, and go through me for approval."

“It took us only 6 months from ideation to implementation of Freshservice.”

“From an IT perspective, Freshservice is well aligned with our global IT structure and has helped us attain maturity in managing our IT services. It has also been instrumental in aligning our teams located across different countries and bring complete visibility into our global IT operations.”

“We wanted to get rid of the elephant in the room and move to the cloud. Freshservice was a robust IT service desk that didn’t add any complexity to the IT operations, unlike the other service desks we considered. The simplicity and obviousness of the interface made it the preferred …

“Freshservice is highly intuitive, easy to use and perfectly aligns with 2023 IT strategy at PPS."

“It was very easy. We just put our imagination to how we wanted the system to work and we had a couple of engineers from Freshservice working with us. It took two weeks to establish the complete system for us."

“The implementation of Freshservice in our organization has proved its value from day one. Easy to use with a great front-end and it allowed us to provide a world-class helpdesk service to our customers within minutes of going live. Our customers are reaping the benefits of better turnaround times and …

“Having Freshservice as our ITSM tool helps us get feedback from our faculties and staff. The reports we're generating from these feedback not only motivates us on every “Excellent” review that we get, it also provides clear indication on where we can improve further. Freshservice definitely provides value to ISG.”

“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and …

"We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art."

"We chose Freshservice over Servicenow because of ease of use, focus to customer service and the overall experience."

"One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents."

"Freshservice is easy to use, everybody understands it, doesn't take very long for anyone to learn."