137 Freshservice Testimonials

“Freshservice’s reporting helps us track all the work we do. It’s really important for us to see how we are working as a team.”

“We wanted to get rid of the elephant in the room and move to the cloud. Freshservice was a robust IT service desk that didn’t add any complexity to the IT operations, unlike the other service desks we considered. The simplicity and obviousness of the interface made it the preferred choice for the agent and the user.”

“Freshservice continues to play an integral part in Probe’s IT strategy. From day one, we have looked at ensuring that everything IT starts with Freshservice. We continue to build on that, and are slowly extending the service management principles to other departments within the organisation. Being privy to how IT has effectively managed workload with Freshservice, we have had teams such as Facilities and Finance working with us in building support portals to streamline service delivery.”

“Freshservice has been a complete game-changer. We now track additional help desk metrics and this insight has helped increase agent productivity.”

“As we continue to grow as a company, we are looking to drive efficiencies within the team. Freshservice has been great for our organization and we are trying to take advantage as much as we possibly can.”

“One of the things that we also have particularly benefited from is the immediate customer feedback. Freshservice can get those customer satisfaction ratings quickly and respond to it. We have got a lot more feedback coming in. It has gone up from 150 responses a month, to approximately 1000 a month.”

“The analytics and data intelligence has been a massive step forward.”

“The number of tickets processed through self-service has been increasing. Freshservice is a lot more intuitive and the Knowledge Base is so much easier to see and search.”

“Compared to the other products, the Freshservice interface, inclusive of the admin portal is really easy to work with.”

“The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.”

“Freshservice is fast and leading-edge. It made a difference and helped us deliver high-quality work.”

“Freshservice’s analytics and automation capabilities have increased the efficiency of the service desk and helped direct our efforts in the right direction.”

“The problem we were trying to overcome was the lack of coordination amongst the teams and changing the way support functions interact with the front lines of the business. Freshservice ticked all our boxes and helped us streamline our processes.”

“Freshservice empowered us to provide great support availability, prompt responses, and maintain overall employee experience without breaking a sweat. We could drive excellent efficiencies and also cut down costs.”

"One of our major decision points was the ease-of-use and flexibility of the platform. That is the most important thing for me right now. However, I haven't forgotten that you had a fully operational and stable product. Everything from the implementation and support has been great."