137 Freshservice Testimonials

“We were impressed with the way Freshservice presented their features, functions and benefits from an end-user point of view at a Service Desk Open House. There was no hard selling or pressure. We felt that here was a solution that made us feel that it was designed for us. The sales folk were forthcoming and let us try out a full version. That clinched the deal.”

“The reports in Freshservice are great – we were able to get started with them immediately. The only change was to make them our company colours! This ability to automate reporting and provide insights to our team and to other stakeholders provides a more accurate picture of our efforts around end-to-end incident management."

“The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.”

“Freshservice has been a complete game-changer. We now track additional help desk metrics and this insight has helped increase agent productivity.”

“As we continue to grow as a company, we are looking to drive efficiencies within the team. Freshservice has been great for our organization and we are trying to take advantage as much as we possibly can.”

“One of the things that we also have particularly benefited from is the immediate customer feedback. Freshservice can get those customer satisfaction ratings quickly and respond to it. We have got a lot more feedback coming in. It has gone up from 150 responses a month, to approximately 1000 a month.”

“The analytics and data intelligence has been a massive step forward.”

“The number of tickets processed through self-service has been increasing. Freshservice is a lot more intuitive and the Knowledge Base is so much easier to see and search.”

“Compared to the other products, the Freshservice interface, inclusive of the admin portal is really easy to work with.”

“Freshservice is fast and leading-edge. It made a difference and helped us deliver high-quality work.”

“Freshservice’s analytics and automation capabilities have increased the efficiency of the service desk and helped direct our efforts in the right direction.”

“The problem we were trying to overcome was the lack of coordination amongst the teams and changing the way support functions interact with the front lines of the business. Freshservice ticked all our boxes and helped us streamline our processes.”

“Freshservice empowered us to provide great support availability, prompt responses, and maintain overall employee experience without breaking a sweat. We could drive excellent efficiencies and also cut down costs.”

"One of our major decision points was the ease-of-use and flexibility of the platform. That is the most important thing for me right now. However, I haven't forgotten that you had a fully operational and stable product. Everything from the implementation and support has been great."

“By the time our IT team gets a ticket, 80% of the work is already done by virtue of automation. It has helped us to consolidate our infrastructure workflow. Not only has it lowered the IT workload, but has put control back into the stakeholder and requester's hands.”