“Implementing Freshservice has really been the highlight of my career at Alterra! The team makes you feel special and you have the assurance that you’re always a priority. I just don’t know how you can get a better vendor than Freshservice.”

“With a growing IT services workload, maintaining records and increasing accountability is critical. With Freshservice, we look forward to achieving just that.”

"The integration between Freshdesk and Freshservice gives us much-needed visibility into the entire support lifecycle, which is crucial for understanding customer pain points and product profitability."

“The positive feedback we get to hear from both our frontline staff and our agents is gratifying, and we have not heard of a single complaint about the new platform. We will continue to focus on automation and simplifying the process of service request and delivery. Our next objective is …

“We are pleased to see how our employees and agents are benefitting from the transformation. Our objective is to double down on our pursuit towards greater automation, tighter integration with other tools and applications on our stack, and keep elevating the experience for our employees. With more and more departments …

“Freshservice continues to play an integral part in Probe’s IT strategy. From day one, we have looked at ensuring that everything IT starts with Freshservice. We continue to build on that, and are slowly extending the service management principles to other departments within the organisation. Being privy to how IT …

“Our team loves exploring the full functionalities of Freshservice and we discover something new almost every week! We have really fallen in love with the product. When you have a team who enjoys using the solution, it just makes work that much easier.”

“In just the six months of adopting Freshservice, we have actually generated double the amount of tickets handled last year, which is crazy. That just goes to show just how much people are relying on the platform to get their issues resolved. Which is fantastic! I am also happy to …

“Freshservice has enabled us to put together a service management system that is effective and well received across our organization. We have integrated our legal department, human resources department, fundraising department and several other departments into the system and they have all become agents. Our people find the process of …

“Not only do employees see Freshservice as the go-to place for IT help and support, but agents are also able to do their jobs more efficiently. This has resulted in an improved experience and quicker resolution of problems for Ocado employees.”

“When we embarked on this project, we asked ourselves how we would create the best experience for managers, remove roadblocks in their work and make life easier for them. We believe we have achieved this goal with Freshservice.”

“The product is highly intuitive. If you’ve seen an ITSM system before, you can use this system as well. We are also pleased with the advanced functionalities and the support from Freshworks.”

“We started implementation of this tool just in time. In the current situation, shortening the response time and providing optimal service to our hotels is essential, and Freshservice is making a significant contribution to that.”

"Our response time now averages between two and three days. That’s a lot shorter than it used to be. Easy requests we handle during the same day, complicated jobs can take a week. Our goal is to reduce the response time to a maximum of two days. With the automation …

“Ultimately, better automation will contribute to the chain in which Schoeller Allibert and Freshworks strongly believe: happy employees ensure happy customers and therefore a positive result within Schoeller Allibert.”