137 Freshservice Testimonials

“It was very easy. We just put our imagination to how we wanted the system to work and we had a couple of engineers from Freshservice working with us. It took two weeks to establish the complete system for us."

“Freshservice empowered us to provide great support availability, prompt responses, and maintain overall employee experience without breaking a sweat. We could drive excellent efficiencies and also cut down costs.”

“Alert management is a game changer for us! Before Alert Management, we used to get four to five emails as soon as an issue crops up , and every alert would be logged as a ticket. Our team will have to correlate the alerts together and act accordingly. Our biggest benefit from Alert Management is that we completely got rid of the redundant emails as Freshservice groups similar alerts together and creates one single incident for it. Freshservice has tied alert and incident management systems together and has helped us create a seamless process that automatically logs an incident when there is a critical issue. And, any agent who is working on the incident can automatically track it back to the alert. This has totally stopped us from manually creating incidents in the service desk. Now that we’ve got it, it is hard to live without it.”

“It's heartening to see how our employees and agents benefit from the transformation. We will continue doubling down on our automation efforts and ensuring our employees are dedicated to high-value activities. We are eagerly exploring Freshdesk Contact Center and plan to unify ticketing and call management on a single platform. Truly excited for what’s in store.”

“Parents and guardians trust us with their kids. Being able to automate some of these systems with Freshservice lets us can focus on our students. I'm a mom of two boys, and my kids go to Jeffco. As a parent, just knowing that this support exists is amazing.”