“We had a cloud-first mantra in place following our implementation of Google Apps. Freshworks integrates directly with these applications, and the company’s products were the recommended customer service and ITSM solutions available. We also appreciated how keenly Freshworks is priced - we were able to significantly increase the number of …

“The problem we were trying to overcome was the lack of coordination amongst the teams and changing the way support functions interact with the front lines of the business. Freshservice ticked all our boxes and helped us streamline our processes.”

“The analytics and data intelligence has been a massive step forward.”

“The service desk adoption rate has been stellar. For instance, prior to the introduction of the virtual agent, close to 70% percent of our tickets would be logged through email, and the rest of them from the support portal. In contrast, we are witnessing over 70% of the tickets logged …

“It's heartening to see how our employees and agents benefit from the transformation. We will continue doubling down on our automation efforts and ensuring our employees are dedicated to high-value activities. We are eagerly exploring Freshdesk Contact Center and plan to unify ticketing and call management on a single platform. …

“Parents and guardians trust us with their kids. Being able to automate some of these systems with Freshservice lets us can focus on our students. I'm a mom of two boys, and my kids go to Jeffco. As a parent, just knowing that this support exists is amazing.”

"Freshworks is super focused on delivering uncomplicated IT services into its organization. It has to be a frictionless exercise, and people need to enjoy consuming IT services."

“Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs."

"I got approval to try Freshservice from my manager on a Friday. I spent the weekend, just an hour here or there, putting some basic rules and administration in place. I introduced it to one of my team members on Monday and asked them to log in and see what …

“Our partnership with Freshworks has been extremely successful because the entire Asian Paints team and the Freshworks implementation team behaved like a single unit.”

"The standout features of Freddy AI are the summarization and response generation capabilities, which enable me to achieve more with less effort through automation."

"Freshservice opened up a world of automation we didn’t have before. It’s made our helpdesk processes smoother and more efficient."

"The ability for Carrefour Belgium to have a single view of customer situations was really difficult before Freshservice.”

“It used to take a year for a helpdesk implementation."

"Freshservice has really been a success story. It allows us to delight users with a single, unified experience."