“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

“The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.”

"Freshservice is a real success story for us. It helps us delight users with a single, unified experience. And with low overheads, we can focus on what really matters—making our customers happy."

“The service desk adoption rate has been stellar. For instance, prior to the introduction of the virtual agent, close to 70% percent of our tickets would be logged through email, and the rest of them from the support portal. In contrast, we are witnessing over 70% of the tickets logged …

“It's heartening to see how our employees and agents benefit from the transformation. We will continue doubling down on our automation efforts and ensuring our employees are dedicated to high-value activities. We are eagerly exploring Freshdesk Contact Center and plan to unify ticketing and call management on a single platform. …

“Parents and guardians trust us with their kids. Being able to automate some of these systems with Freshservice lets us can focus on our students. I'm a mom of two boys, and my kids go to Jeffco. As a parent, just knowing that this support exists is amazing.”

"Freshworks is super focused on delivering uncomplicated IT services into its organization. It has to be a frictionless exercise, and people need to enjoy consuming IT services."

“Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs."

"I got approval to try Freshservice from my manager on a Friday. I spent the weekend, just an hour here or there, putting some basic rules and administration in place. I introduced it to one of my team members on Monday and asked them to log in and see what …

“Our partnership with Freshworks has been extremely successful because the entire Asian Paints team and the Freshworks implementation team behaved like a single unit.”

"The standout features of Freddy AI are the summarization and response generation capabilities, which enable me to achieve more with less effort through automation."

"Freshservice opened up a world of automation we didn’t have before. It’s made our helpdesk processes smoother and more efficient."

"The ability for Carrefour Belgium to have a single view of customer situations was really difficult before Freshservice.”

“It used to take a year for a helpdesk implementation."

"Freshservice has really been a success story. It allows us to delight users with a single, unified experience."