“Freshservice had everything we needed.”

“Earlier we received service requests through phone calls and emails. With Freshservice, we have created a structured process for raising service requests which requires the user to visit the portal and submit their ticket."

“It used to take a year for a helpdesk implementation."

"One of our major decision points was the ease-of-use and flexibility of the platform. That is the most important thing for me right now. However, I haven't forgotten that you had a fully operational and stable product. Everything from the implementation and support has been great."

“By the time our IT team gets a ticket, 80% of the work is already done by virtue of automation. It has helped us to consolidate our infrastructure workflow. Not only has it lowered the IT workload, but has put control back into the stakeholder and requester's hands.”

“The internal team loves using Freshservice. The gamification and survey capability within Freshservice have spearheaded healthy competition between agents. The mobile app is very user-friendly, and we’ve been efficiently handling a large volume of tickets.”

“With Freshservice, we have been able to convert a negative experience to a positive one. From reactive, we’ve now become a proactive team.”

“Freshservice has afforded me the ability to introduce ITIL into the organization. With the product, my entire team is now ITIL Foundation V4 certified. Huge kudos to Freshservice.”

“With Freshservice we get a quick response to the support tickets. The support community is very good, and the visibility and roadmap is excellent.”

“Freshservice, or as we call it, AskDeac, has been a game-changer for us in terms of providing elevated customer support in a new digital presence. Further, since its launch, we have been approached by many other departments on campus wanting to hop on board.”

“With a growing IT services workload, maintaining records and increasing accountability is critical. With Freshservice, we look forward to achieving just that.”

“Before Freshservice, we were not able to track and respond to all the queries in a timely manner. With Freshservice, nothing falls through the cracks. We are now scaling Freshservice to the IT teams across the other locations and also within other departments at L’Osteria.”

“The support and response have been great. The product specialists and implementation partners respond to our tickets or queries within a short duration.”

“Freshworks is a portal where employees can easily submit and manage tickets, or view the status of a question. They can also look for solutions in a knowledge base themselves.”

“We use Freshservice tools for analytics and reporting, and over the past year, the company has invested a lot in their product development. The contents of the reports have been modified and become more diverse, and we will now focus on familiarizing ourselves with them.”