137 Freshservice Testimonials

"We switched from Service Now to Freshservice and it's the best decision we made. Freshservice is the ITSM tool of the future. It's easy to use and even easier to implement. We had so many complicated workflows and useless background information. We managed to move all the data to Freshservice and organise it in a month."

“The problem we were trying to overcome was the lack of coordination amongst the teams and changing the way support functions interact with the front lines of the business. Freshservice ticked all our boxes and helped us streamline our processes.”

“Freshservice has been a complete game-changer. We now track additional help desk metrics and this insight has helped increase agent productivity.”

“The internal team loves using Freshservice. The gamification and survey capability within Freshservice have spearheaded healthy competition between agents. The mobile app is very user-friendly, and we’ve been efficiently handling a large volume of tickets.”

“With Freshservice, we have been able to convert a negative experience to a positive one. From reactive, we’ve now become a proactive team.”

“Freshservice has afforded me the ability to introduce ITIL into the organization. With the product, my entire team is now ITIL Foundation V4 certified. Huge kudos to Freshservice.”

“With Freshservice we get a quick response to the support tickets. The support community is very good, and the visibility and roadmap is excellent.”

“Freshservice, or as we call it, AskDeac, has been a game-changer for us in terms of providing elevated customer support in a new digital presence. Further, since its launch, we have been approached by many other departments on campus wanting to hop on board.”

“With a growing IT services workload, maintaining records and increasing accountability is critical. With Freshservice, we look forward to achieving just that.”

“Before Freshservice, we were not able to track and respond to all the queries in a timely manner. With Freshservice, nothing falls through the cracks. We are now scaling Freshservice to the IT teams across the other locations and also within other departments at L’Osteria.”

“The support and response have been great. The product specialists and implementation partners respond to our tickets or queries within a short duration.”

“Freshworks is a portal where employees can easily submit and manage tickets, or view the status of a question. They can also look for solutions in a knowledge base themselves.”

“We use Freshservice tools for analytics and reporting, and over the past year, the company has invested a lot in their product development. The contents of the reports have been modified and become more diverse, and we will now focus on familiarizing ourselves with them.”

“The positive feedback we get to hear from both our frontline staff and our agents is gratifying, and we have not heard of a single complaint about the new platform. We will continue to focus on automation and simplifying the process of service request and delivery. Our next objective is to introduce alternatives such as voice based alerts, and chatbots, thereby doing away with the need to login to the support portal to raise tickets. With the successful transformation of IT service management, we will also be looking to extend the best practices to other functions at PAHT and unify service management across the organization with Freshservice.”

“We are pleased to see how our employees and agents are benefitting from the transformation. Our objective is to double down on our pursuit towards greater automation, tighter integration with other tools and applications on our stack, and keep elevating the experience for our employees. With more and more departments looking to streamline service delivery with Freshservice, we are happy to be enabling our internal stakeholders to be at being their productive best, both today and in the future.”