137 Freshservice Testimonials

"There has not been any time when Freshservice has had an outage or is not available for more than half an hour and is able to handle the peak ticket volumes of 1500 a month without any outage."

“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air (pun intended), then Freshservice is there ready and waiting.”

“Freshservice, demonstrated capabilities of a tool that would suit BankBazaar’s complex requirements as well as save time and effort in customisations and shall prove be highly cost-effective when compared to the previous tool.”

“A single service platform will bolster our capability and allow RPS to provide efficient services to all stakeholders, independently from where the support agents are located."

“The management is very excited about Freshservice. IT now works better and delivers excellent results more efficiently."

“Initially, we just focused on emails as a channel so that there was no sudden change for the employees. We then started to promote the portal where they could sign in with their Google account using SSO. The IT team then witnessed a steadily rising portal adoption at Essence. I was surprised to learn that our users had an extra tab open with the IT portal loaded.”

“We’ve been delighted with Freshservice and are proud to be partners with them. And we haven’t even mentioned the increasing amount of machine learning and AI that has started to bear fruit with Freshservice.”

“Freshservice has allowed us to improve our service management across the organisation. It has made interacting with end-users easy and allowed us to improve resolution times. We are now proactively able to solve issues and improve process efficiencies. I am delighted with the solution and am confident in our future with it."

“The employees have adopted Freshservice effortlessly and enjoy the benefits of interdepartmental collaboration in one single tool. The intuitive user experience has accelerated this adoption tremendously.”

“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”

“Once we built the MSP mode in Freshservice, it was a no-brainer. The team of experts at Freshservice offered advisory services and their ongoing support greatly expedited the onboarding process.”

“The promise of AI/ML capabilities and advanced analytics across multiple modules is an exciting future to be a part of.”

“Freshservice has been working perfectly for us, It suits our needs and it is doing all the right things for us. Agents are finding it easy to use, and love the solution.”

“A flexible system to be able to adapt to evolving processes is essential to the success of Logisfashion. Freshservice allows us to do just that. Freshservice empowered Logisfashion to deliver the most efficient, easy-to-use, scalable services internally. We could find immediate process efficiency gains and faster response times after deploying Freshservice.”

“It took us only 6 months from ideation to implementation of Freshservice.”