“We use Freshservice in a way nobody else did before – by using it in many teams that aren’t just IT. It’s efficient and exactly what we wanted.”

“Agents are happier after implementation of Freshservice. Top Management has also observed the benefits and this has resulted in usage of Freshservice being expanded to multiple teams across broadcasting, payroll, and engineering.”

“Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs."

"Before Freshservice circa 40% of changes went through a proper approval process and received my sign off. Today just short of 100% of all changes are documented, checked for effective plans, and go through me for approval."

“A single service platform will bolster our capability and allow RPS to provide efficient services to all stakeholders, independently from where the support agents are located."

“The management is very excited about Freshservice. IT now works better and delivers excellent results more efficiently."

“Initially, we just focused on emails as a channel so that there was no sudden change for the employees. We then started to promote the portal where they could sign in with their Google account using SSO. The IT team then witnessed a steadily rising portal adoption at Essence. I …

“We’ve been delighted with Freshservice and are proud to be partners with them. And we haven’t even mentioned the increasing amount of machine learning and AI that has started to bear fruit with Freshservice.”

“Freshservice has allowed us to improve our service management across the organisation. It has made interacting with end-users easy and allowed us to improve resolution times. We are now proactively able to solve issues and improve process efficiencies. I am delighted with the solution and am confident in our future …

“The employees have adopted Freshservice effortlessly and enjoy the benefits of interdepartmental collaboration in one single tool. The intuitive user experience has accelerated this adoption tremendously.”

“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”

“Once we built the MSP mode in Freshservice, it was a no-brainer. The team of experts at Freshservice offered advisory services and their ongoing support greatly expedited the onboarding process.”

“The promise of AI/ML capabilities and advanced analytics across multiple modules is an exciting future to be a part of.”

“Freshservice has been working perfectly for us, It suits our needs and it is doing all the right things for us. Agents are finding it easy to use, and love the solution.”

“A flexible system to be able to adapt to evolving processes is essential to the success of Logisfashion. Freshservice allows us to do just that. Freshservice empowered Logisfashion to deliver the most efficient, easy-to-use, scalable services internally. We could find immediate process efficiency gains and faster response times after deploying …