137 Freshservice Testimonials

“The support and response have been great. The product specialists and implementation partners respond to our tickets or queries within a short duration.”

“In just the six months of adopting Freshservice, we have actually generated double the amount of tickets handled last year, which is crazy. That just goes to show just how much people are relying on the platform to get their issues resolved. Which is fantastic! I am also happy to see the adoption of Freshservice by our sales teams, warehousing teams, finance teams, and the feedback has been extremely positive. More importantly our agents today are better equipped to handle tickets and their contributions are acknowledged and appreciated by our stakeholders.”

“Alert Management system is a pillar of an ITSM solution. The Alert management system in Freshservice generates incidents based on incoming alerts and automatically closes them when the alerts are fixed. With Freshservice, we now have the exact history of each alert and their associated Incidents, and all the support teams could have access to that information at the same time. This increases transparency and agility among our internal teams. Also, their ability to integrate with third-party monitoring tools is limitless with field mapping and API first mindset. And the best part is, it is really easy to set it up!”

“Freshservice, demonstrated capabilities of a tool that would suit BankBazaar’s complex requirements as well as save time and effort in customisations and shall prove be highly cost-effective when compared to the previous tool.”

“Earlier we received service requests through phone calls and emails. With Freshservice, we have created a structured process for raising service requests which requires the user to visit the portal and submit their ticket."

"Before Freshservice circa 40% of changes went through a proper approval process and received my sign off. Today just short of 100% of all changes are documented, checked for effective plans, and go through me for approval."

“A single service platform will bolster our capability and allow RPS to provide efficient services to all stakeholders, independently from where the support agents are located."

“The management is very excited about Freshservice. IT now works better and delivers excellent results more efficiently."

“Initially, we just focused on emails as a channel so that there was no sudden change for the employees. We then started to promote the portal where they could sign in with their Google account using SSO. The IT team then witnessed a steadily rising portal adoption at Essence. I was surprised to learn that our users had an extra tab open with the IT portal loaded.”

“We’ve been delighted with Freshservice and are proud to be partners with them. And we haven’t even mentioned the increasing amount of machine learning and AI that has started to bear fruit with Freshservice.”

“Freshservice has allowed us to improve our service management across the organisation. It has made interacting with end-users easy and allowed us to improve resolution times. We are now proactively able to solve issues and improve process efficiencies. I am delighted with the solution and am confident in our future with it."

“The employees have adopted Freshservice effortlessly and enjoy the benefits of interdepartmental collaboration in one single tool. The intuitive user experience has accelerated this adoption tremendously.”

“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”

“Once we built the MSP mode in Freshservice, it was a no-brainer. The team of experts at Freshservice offered advisory services and their ongoing support greatly expedited the onboarding process.”

“The promise of AI/ML capabilities and advanced analytics across multiple modules is an exciting future to be a part of.”