“We are pleased to see how our employees and agents are benefitting from the transformation. Our objective is to double down on our pursuit towards greater automation, tighter integration with other tools and applications on our stack, and keep elevating the experience for our employees. With more and more departments …

“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”

“It was very easy. We just put our imagination to how we wanted the system to work and we had a couple of engineers from Freshservice working with us. It took two weeks to establish the complete system for us."

“Freshservice, demonstrated capabilities of a tool that would suit BankBazaar’s complex requirements as well as save time and effort in customisations and shall prove be highly cost-effective when compared to the previous tool.”

“Earlier we received service requests through phone calls and emails. With Freshservice, we have created a structured process for raising service requests which requires the user to visit the portal and submit their ticket."

"Before Freshservice circa 40% of changes went through a proper approval process and received my sign off. Today just short of 100% of all changes are documented, checked for effective plans, and go through me for approval."

“A single service platform will bolster our capability and allow RPS to provide efficient services to all stakeholders, independently from where the support agents are located."

“The management is very excited about Freshservice. IT now works better and delivers excellent results more efficiently."

“Initially, we just focused on emails as a channel so that there was no sudden change for the employees. We then started to promote the portal where they could sign in with their Google account using SSO. The IT team then witnessed a steadily rising portal adoption at Essence. I …

“We’ve been delighted with Freshservice and are proud to be partners with them. And we haven’t even mentioned the increasing amount of machine learning and AI that has started to bear fruit with Freshservice.”

“Freshservice has allowed us to improve our service management across the organisation. It has made interacting with end-users easy and allowed us to improve resolution times. We are now proactively able to solve issues and improve process efficiencies. I am delighted with the solution and am confident in our future …

“The employees have adopted Freshservice effortlessly and enjoy the benefits of interdepartmental collaboration in one single tool. The intuitive user experience has accelerated this adoption tremendously.”

“Once we built the MSP mode in Freshservice, it was a no-brainer. The team of experts at Freshservice offered advisory services and their ongoing support greatly expedited the onboarding process.”

“The promise of AI/ML capabilities and advanced analytics across multiple modules is an exciting future to be a part of.”

“Freshservice has been working perfectly for us, It suits our needs and it is doing all the right things for us. Agents are finding it easy to use, and love the solution.”