137 Freshservice Testimonials

"I was afraid during the implementation that I might have to do it all alone and figure things out myself. But Freshservice’s support was very good. They supported me through every step of the way."

“We use the Freshservice Alerts tool to manage website outage alerts from multiple monitoring tools. This feature has worked flawlessly for us and has saved measurable time compared to our previous system, largely due to the bulk alert management and flood protection features. We are excited to see this tool expanded further with additional features and integrations.”

“Freshservice, or as we call it, AskDeac, has been a game-changer for us in terms of providing elevated customer support in a new digital presence. Further, since its launch, we have been approached by many other departments on campus wanting to hop on board.”

“The reports in Freshservice are great – we were able to get started with them immediately. The only change was to make them our company colours! This ability to automate reporting and provide insights to our team and to other stakeholders provides a more accurate picture of our efforts around end-to-end incident management."

“Freshservice works for Mosanada, and I see no reason why it would not work for other organizations as well.”

“The council organisation is very complex. We knew we would have to meet the needs of many different departments and team members using the service. For example, we have over 90 different buildings around Stockport, all of which would contain teams that would have to be supported. In total, it took nine months to implement all our ITSM capabilities due to the complexity of our organisation; we were also recruiting new staff in to expand and support that delivery of more services too."

“Go-to-live was fast and sooner than we expected. The Freshservice team offered innovative solutions to critical issues. Productive discussions with the team made the experience good. Overall, the implementation was great.”

“Freshservice team understands our needs and works with us as a partner who helps us provide better service to our customer. Freshservice has an incredible support team and a great solution. We are glad we chose Freshservice.”

“Freshservice delivers a faster IT service with greater insights, which creates opportunities for continuous innovation.”

“Agents are happier after implementation of Freshservice. Top Management has also observed the benefits and this has resulted in usage of Freshservice being expanded to multiple teams across broadcasting, payroll, and engineering.”

“In addition to the service desk software, we also had asset management software. It was an outdated system and no longer fit for purpose. Getting it back into shape was not an option and it was also very expensive."

“If every application that we use was like Freshservice, my job would be easier, my life would be easier and users will be happier and the company also sees success. So it's a win-win for everyone."

“We were impressed with the way Freshservice presented their features, functions and benefits from an end-user point of view at a Service Desk Open House. There was no hard selling or pressure. We felt that here was a solution that made us feel that it was designed for us. The sales folk were forthcoming and let us try out a full version. That clinched the deal.”

"There has not been any time when Freshservice has had an outage or is not available for more than half an hour and is able to handle the peak ticket volumes of 1500 a month without any outage."

“After looking at multiple helpdesks, I liked the interface Freshservice had. The main aspect was, its was easy to read, easy to go through tickets, and at the very first of the dashboard it gives a clear picture of what is happening, which I think is fantastic."