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109 Freshservice Case Studies

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  • Avanse Financial serves 350,000 students across 50+ countries with Freshservice

  • Princess Alexandra Hospital NHS Trust modernizes IT support in 3 months with Freshservice

    Jeffrey Wood Deputy Director ICT

  • AG Barr resolves 60% of tickets with AI agents in Freshservice

    Graeme Hendry Service Delivery Manager

  • Moneycorp streamlines IT support with Freshservice, boosting portal usage 33%

    Kenneth Byrne Director of IT, MoneyCorp

  • Judson University boosts first call resolution 250% with Freshservice

    Ben Greeno Interim Director of Information Technology

  • Swinerton Builders boosts customer feedback from 0.4% to 25% with Freshservice

    Lauren Nunnally Director of Support

  • Cordant Group achieves 96% customer satisfaction with Freshservice

    Craig Bell IT Service Director

  • Addison Lee resolves 1,100 tickets in a month with Freshservice

    Ray Wise Help Desk Supervisor

  • Premier Foods cuts ticket resolution time by 50% with Freshservice

    Simon McKenzie Service Delivery Manager

  • Mosanada improves first response time by 40% with Freshservice

    Adam Wood Deputy Director – Business Solutions

  • Stockport resolves 25,000 tickets in 6 months with 84.9% first-call resolution using Freshservice

    Dan Hollands IT Service Desk Manager

  • TCSI-DIGIBÉRIA handles 1,500 tickets with Freshservice, up from 300

    Joao Faria Support & Service Manager

  • OfficeMax boosts SLA adherence to 97.1% with Freshservice

    Joseph Orquejo eBusiness & IT Service Delivery Manager

  • Grant Broadcasters cuts open tickets by 80% with Freshservice

    Ken Ngo-Ralston Group IT Manager

  • Arco achieves 96% customer satisfaction with Freshservice

    Philip Gardham Service Desk Team Lead
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