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109 Freshservice Case Studies

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  • ShowItMedia achieves a 99% customer satisfaction rating with Freshservice

    Jonas Christoffersen CEO

  • C&K standardises business processes with IT alignment using Freshservice

    Paul Butler ICT Manager

  • With Freshdesk and Freshservice, Creditsafe connected frontlines to back-end teams—achieving 90% resolution in 8 hours and a 15% satisfaction boost

    Mark Hall Engineering Director

  • How Freshservice helped Moneycorp streamline their IT Support

    Kenneth Byrne Director of IT, MoneyCorp

  • How Judson University streamlined their IT support

    Ben Greeno Interim Director of Information Technology

  • Freshservice has changed the way Swinerton’s teams function and improved their work-life as well as their performance

    Lauren Nunnally Director of Support

  • Cordant Group achieves a 96% customer satisfaction rating with Freshservice

    Craig Bell IT Service Director

  • Freshservice helps Addison Lee get where it wants to go with IT support

    Ray Wise Help Desk Supervisor

  • Premier Foods speeds up ticket resolution by 50% with Freshservice

    Simon McKenzie Service Delivery Manager

  • Mosanada achieves 40% improvement in first response time with Freshservice

    Adam Wood Deputy Director – Business Solutions

  • Stockport Council implements Freshservice as part of wider digital transformation project

    Dan Hollands IT Service Desk Manager

  • TCSI-DIGIBÉRIA effectively manages a 5x increase in tickets using Freshservice

    Joao Faria Support & Service Manager

  • Freshservice helps OfficeMax deliver measurable, efficient, customer centric and ITIL aligned IT service

    Joseph Orquejo eBusiness & IT Service Delivery Manager

  • Grant Broadcasters reduces open tickets by 80% with Freshservice

    Ken Ngo-Ralston Group IT Manager

  • Arco achieves 96% customer satisfaction with Freshservice

    Philip Gardham Service Desk Team Lead
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