95 Freshservice Case Studies

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  • Chargebee chooses Freshservice to manage DevOps and globally improve its operations and service delivery to be PCI compliant

  • Synpulse strengthens IT Support infrastructure and achieves 75% Customer satisfaction with Freshservice

  • PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

  • How Freshservice helped Moneycorp streamline their IT Support

  • How Judson University streamlined their IT support

  • Freshservice has changed the way Swinerton’s teams function and improved their work-life as well as their performance

  • Cordant Group achieves a 96% customer satisfaction rating with Freshservice

  • Freshservice helps Addison Lee get where it wants to go with IT support

  • Premier Foods speeds up ticket resolution by 50% with Freshservice

  • Mosanada achieves 40% improvement in first response time with Freshservice

  • Stockport Council implements Freshservice as part of wider digital transformation project

  • TCSI-DIGIBÉRIA effectively manages a 5x increase in tickets using Freshservice

  • Freshservice helps OfficeMax deliver measurable, efficient, customer centric and ITIL aligned IT service

  • Grant Broadcasters reduces open tickets by 80% with Freshservice

  • Arco achieves 96% customer satisfaction with Freshservice