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Case Studies(42)

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Freshservice Case Studies ( 1 of 42 Case Studies )
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COMPANY SIZE
51-200 Employees
INDUSTRY
Higher Education
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How Judson University streamlined their IT support
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Ben Greeno
Interim Director of Information Technology
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Marsh & Parsons sees 60% drop in service calls & incidents with Freshservice
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Luke Pardon
Service Desk Team Leader
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COMPANY SIZE
51-200 Employees
INDUSTRY
Higher Education
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INCAE boosts its service management experience across Admin, HR, Facilities, Finance, Hospitality, and IT with Freshservice
Juan Ramone Dorte
Social IT Director
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38 More Freshservice Case Studies
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Motoroma revs up IT support for employees with Freshservice
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Tony Casey
Manager of Information Technology
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BAM Belgium builds a centralized support process with Freshservice
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Pieter Thewis
Director of IT Operations
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ESD 123 streamlines workflow with Freshservice
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Abner Garza
Technology Support Specialist
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Construction
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How Currie & Brown collaborates and delivers global IT support with Freshservice
Chris Balmbro
Group IT Director
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Business Supplies and Equipment
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Arco achieves 96% customer satisfaction with Freshservice
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Philip Gardham
Service Desk Team Lead
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COMPANY SIZE
201-500 Employees
INDUSTRY
Marketing and Advertising
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UNiDAYS gains 99% customer satisfaction with Freshservice
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Tom Peach-Geraghty
Head of IT Operations
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Freshservice helped improve the response time for tickets by 80%
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Santo Brullo
IT Service Director
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Mipsmedia sees greater team collaboration and saves time with Freshservice
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Royal Rehab saves $15,000 a year after switching over to Freshservice
Ben Laxton
Service Delivery Manager
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Business Supplies and Equipment
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Freshservice helps OfficeMax deliver measurable, efficient, customer centric and ITIL aligned IT service
Joseph Orquejo
eBusiness & IT Service Delivery Manager
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How Outwood Grange automated their service desk with Freshservice
Stuart Jones
Director of ICT Support Delivery
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COMPANY SIZE
11-50 Employees
INDUSTRY
Computer Software
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Chargebee chooses Freshservice to manage DevOps and globally improve its operations and service delivery to be PCI compliant
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Rajaraman Santhanam
Co-founder and CTO
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COMPANY SIZE
51-200 Employees
INDUSTRY
Computer Software
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Rant & Rave - Customer Case Study
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COMPANY SIZE
51-200 Employees
INDUSTRY
Health, Wellness and Fitness
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canfitpro achieves 93% CSAT score using Freshservice
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Micheal Best
IT Manager
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INDUSTRY
Information Technology and Services
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ShowItMedia achieves a 99% customer satisfaction rating with Freshservice
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Jonas Christoffersen
CEO, ShowIT Media
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How Presence of IT saved 60% of their time with Freshservice
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ISM sees a 93% reduction in ticket backlogs after using Freshservice
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Uditha Wijesundara
IT Director
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TCSI-DIGIBÉRIA manages 500% increase in tickets efficiently with Freshservice
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Joao Faria
Support & Service Manager
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Human Resources
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Cordant Group achieves a 96% customer satisfaction rating with Freshservice
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Craig Bell
IT Service Director
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Financial Services
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How Freshservice helped Moneycorp streamline their IT Support
Kenneth Byrne
Director of IT, MoneyCorp
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Marketing and Advertising
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M&C Saatchi IT Department achieves 97.9% Excellent Customer Satisfaction with Freshservice
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Adam Le Feuvre
Project manager for M&C Saatchi’s Freshservice implementation
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Grant Broadcasters reduces open tickets by 80% with Freshservice
Ken Ngo-Ralston
Group IT Manager
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Logistics and Supply Chain
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Freshservice helps Addison Lee get where it wants to go with IT support
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Ray Wise
Help Desk Supervisor
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How Brisbane Racing Club delivers ace IT support to their employees
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Missy Ivan
Business Systems Analyst
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Anne Street Partners streamlines IT support and improves customer satisfaction with Freshservice
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Aaron Spiteri
Senior Systems Administrator
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Synpulse strengthens IT Support infrastructure and achieves 75% Customer satisfaction with Freshservice
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Rome Orofeo
IT Support Specialist
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East west, a destination hospitality company decides to extend product to HR and Payroll
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Jared West
Operations Manager for IT
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Environmental Services
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Averda makes Freshservice a one-stop shop for all their support requests
Zenon Oratis
Senior IT Manager
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Food Production
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Premier Foods speeds up ticket resolution by 50% with Freshservice
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Simon McKenzie
Service Delivery Manager
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Computer Software
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Veeva Systems wins big with 97% customer satisfaction
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Prasad Ramakrishnan
Chief Executive Officer
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Mosanada achieves 40% improvement in first response time with Freshservice
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Adam Wood
Deputy Director – Business Solutions
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Donvale Christian College sees 99% first call resolution with Freshservice
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Joshua Lyon
ICT Manager
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Financial Services
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Bank Bazaar streamlines IT support processes and achieves 50% reduction in first response time with Freshservice
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Krishnenjit Roy
VP-Technology
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Western Sussex Hospitals sees 70% rise in first-call resolution
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Grant Harris
Head of IT operation & Head of Medical Record
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Construction
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Freshservice has changed the way Swinerton’s teams function and improved their work-life as well as their performance
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Lauren Nunnally
Director of Support
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Selwood Housing reduces average ticket resolution times by 30% with Freshservice
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Mark Heyworth
Head of ICT
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Oil & Energy
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Serimax sees a 50% reduction of incident tickets in just 9 months
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Marie-Alice Calando
IT Operations Director
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Computer Software
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Trapeze reduces ticket volume by 40% and achieves CSAT score of over 75% with Freshservice
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Anuj Johri
IT Manager
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Case Studies, Success Stories, Customer Stories & Customer References of individual Freshservice customers - their use cases, successful stories, approaches, and customer success results of using the software or service. Read these Case Studies, Success Stories, Customer Stories & Customer References to decide if Freshservice is the right business software or service for your company.

We monitor all 42 case studies & success stories to prevent fraudulent case studies & success stories and keep all our case studies & success stories quality high. We only post case studies & success stories verified by the vendor. Verified case studies & success stories require that customer is an actual user of the product.