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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6805 reference ratings
4.8/5.0 (6805)

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407Testimonials

  • “Something which took 8-9 steps, we are now able to do that in 3-4 steps using Freshteam. I get a 360-degree view of the candidate and decide the next steps …

    Aditya Sridharan Global Presales Head

  • “With both Freshdesk and Freshchat being on the cloud, we were able to switch from working on-site to working from home pretty easily. As long as our agents had a …

    Rajan Manoharan Head of Customer Service

  • “Easy to use, great for small businesses - I had a professional looking career site in seconds. It’s very easy to use, I also like their Freshdesk platform and the …

    Michael Baragwanath Director and Creator
406 more testimonials currently locked

335 Case Studies

  • Koti Puhtaaksi on Track to Become Finland’s Largest Cleaning Company With Freshdesk

    Henri Haho Head of Development

  • Kaafmeem aces its customer operations using Freshchat and WhatsApp

    Mayyer Saleh General Manager

  • Saavn Sees a Huge Reduction in Backlog Tickets by 65%, With Freshdesk

    Esha Savla Head of Audience Experience
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,911,721+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.