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Freshworks

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Read 406 Freshworks reviews and testimonials from customers, explore 334 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 406 Testimonials View
  • 334 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 7103 reference ratings
4.8/5.0 (7103)
  • Summer 2026 Top Performer AI Chatbot Software
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406Testimonials

  • “We have seen dramatic improvements associated with the implementation of Freshservice.”

    Tom Peach-Geraghty Head of IT Operations

  • “Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s …

    Niv Liran Chief Product Officer

  • "In Freshdesk, I didn’t have to jump around to 30 different places to set it up. It was all right there in one place. To improve the self service experience …

    Debbie McCormick Director of Technical Support Systems
405 more testimonials currently locked

334 Case Studies

  • PharmEasy transformed to manage a 200% surge in support volumes with Freshworks

    Anshul Jain Product Manager

  • Telangana Government Tackles Patient Enquiries With Bot-powered Covid-19 Self-assessment Tool

    Jayesh Ranjan Secretary, Information Technology

  • Alterra Mountain Company unifies IT operations across 15 ski resorts using Freshservice

    Christy Cooper Senior IT Operations Analyst
333 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 406 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 334 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 2,122,211+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.