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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6839 reference ratings
4.8/5.0 (6839)

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407Testimonials

  • “Freshmarketer and the Freshworks suite has allowed Knose to match and arguable leapfrog the incumbent’s customer engagement. Freshmarketer has made it easy to add customer engagement communications and push tasks …

    Nathan Harris Co-founder & Chief Operating Officer

  • “With Freshteam, we are now able to track the complete employee lifecycle basically. We can quickly browse through the employee directory and employee profiles. We are also able to manage …

    Elona Attard Customer Success Lead

  • "One of our major decision points was the ease-of-use and flexibility of the platform. That is the most important thing for me right now. However, I haven't forgotten that you …

    Robert Lyons Chief Technology Officer
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335 Case Studies

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  • Ontex slashes incoming service desk phone queries by 40% and improves self-service …

  • Red Acre manages the entire employee lifecycle from hire-to-retire with Freshteam

    Elona Attard Customer Success Lead
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,912,602+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.