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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6916 reference ratings
4.8/5.0 (6916)

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407Testimonials

  • “Our goal is to provide an effortless customer service experience to our consumers. We do this by servicing them in their channels of preference. If they have an issue, they …

    Leading US Financial Services Company Director of Digital Customer Experience

  • “Freshchat is a natural extension of our everyday apps. It's modern and easy to use. Our CSAT went up, conversations per hour are up, volume is up with the same …

    Jonathan B Business Partner

  • “Freshcaller is the first service we’ve used to automate our phone systems and will probably be the last! Right now we wouldn’t even consider switching to anyone else.”

    Oliver Noles Director
406 more testimonials currently locked

335 Case Studies

  • 3 Adelaide City Councils Achieve Seamless Collaboration and Knowledge Sharing with Freshservice

    Janice Delaney Senior Business Analyst

  • Stockport Council Implements Freshservice as Part of Wider Digital Transformation Project

    Dan Hollands IT Service Desk Manager

  • Grant Broadcasters reduces open tickets by 80% with Freshservice.

    Ken Ngo-Ralston Group IT Manager
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,970,461+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.