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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6956 reference ratings
4.8/5.0 (6956)
  • Summer 2026 Top Performer AI Chatbot Software
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407Testimonials

  • “Inbound and outbound support agents use Freshcaller, at BannerBuzz. It’s easy for them to take notes and not maintain Excel sheets for queries. Freshcaller has helped us out a lot …

    Tarang Desai Team Manager

  • “With the help of Freshmarketer we’ve improved our application forms, copy, buttons, and images. We are happy to see an increase in job applications and new candidate profiles.”

    Paul van Alten Online Marketer

  • “In the end, a resounding decision was made by all stakeholders to go ahead with Freshdesk as it was the preferred available solution.”

    Adam Fogo Head of Customer Service
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335 Case Studies

  • Citizens Advice Achieves 99% Customer Recommendations With Freshworks

    Simon Sheridan Product Manager

  • SingEx streamlines its IT function and delivers support on-the-go with Freshservice

  • Bridging the gap with Freshdesk & Slack Springer Nature’s secret to great …

    Eric Holliday Head of Data and Systems Management
334 more case studies currently locked

197 Customer Videos

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Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 2,007,300+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.