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Read 406 Freshworks reviews and testimonials from customers, explore 334 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 406 Testimonials View
  • 334 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 7079 reference ratings
4.8/5.0 (7079)
  • Summer 2026 Top Performer AI Chatbot Software
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406Testimonials

  • “We have professionalized our back office with Freshworks and g-company. We now have more control and insight into what is happening and can therefore serve our customers better and faster.”

    Moniek Raben Coordinator Inside Sales

  • "Freshdesk has made our goal of providing world class support to our small business customers a reality. Our support team has never been happier."

    Daniel Jones SB Wire

  • “We take the calls directly from Freshcaller. Freshcaller is a great way to record customer conversations and note down customer data and personal notes. It’s easy to take notes in …

    Jessica Holzbach Co-Founder & CCO
405 more testimonials currently locked

334 Case Studies

  • How Knose, an Australian Fintech Company, Used Freshmarketer to Automate Its Marketing

    Nathan Harris Co-founder & Chief Operating Officer

  • Look After My Bills Meets Their Slas With Improved Response Time

    Zehra Hosni Operations Analyst

  • SunPower streamlines recruitment and employee management

    Maria Schaeffleur HR Manager
333 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 406 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 334 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 2,111,574+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.