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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6568 reference ratings
4.8/5.0 (6568)

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407Testimonials

  • "Freshdesk is not just a full-featured product but also a very good value for money. We are able to bring a lot of processes together and the e-commerce integration is …

    Alex Huntley Customer Service Manager

  • “Freshteam was exactly what we were looking for: a cost-effective ATS. We previously used a different ATS, and Freshteam is literally 5% of the price. It covers everything that we …

    Caitlin B People Operations Manager

  • “We wanted to build a solution that could spread faster than the virus itself. The country needed a tech solution that could scale rapidly and be fail-proof at all times. …

    Arun Patre Head of Project
406 more testimonials currently locked

335 Case Studies

  • Moreapp Sees Improvement in Agent Performance With Freshcaller

    Clara Sebastián Product Genius

  • PhonePe automates 80% of its queries to serve over 300 million users …

    Vishal Gupta Head of Product

  • How Lori Systems Transformed Its Sales and Business With Freshsales

    Louise Bouton Product Operations Manager
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,901,496+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.