Freshworks References Capped?

Access even more references from these marketplace competitors

Work at
Freshworks?
Upgrade Profile
  • 4.7 / 5.0 (6794)
    Sponsored 1332+ References
  • 4.7 / 5.0 (5992)
    Verified 757+ References
  • 4.7 / 5.0 (8121)
    Premium 2025+ References

Freshworks

Verified
Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

Show more
Category:
  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6875 reference ratings
4.8/5.0 (6875)

Check out this Top Rated Freshworks alternative

  • Customer Rating Review Score
    4.7 / 5.0 (6794)

    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex …

    Learn more about Zendesk
    • 728 Testimonials View
    • 518 Case Studies View
    • 86 Videos View

407Testimonials

  • “We have noticed increased levels of satisfaction from customers and our customer support staff are happier too. We now have multiple teams on Freshdesk and they are operating in a …

    David Cray Head of Customer Experience and Product Development

  • “With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to …

    Duncan Tyler Customer Services Manager

  • “Our primary use-case that we wanted to be addressed by Freshmarketer was Personalization. But we were writing our own custom scripts to accomplish that. Eventually, we migrated to Freshmarketer and …

    Sanjeeth R Exotel
406 more testimonials currently locked

335 Case Studies

  • How Lori Systems Transformed Its Sales and Business With Freshsales

    Louise Bouton Product Operations Manager

  • Pearson Refurbishes Their Customer Service and Boosts Email Support With Freshdesk

    Matthijs Lok Marketing Manager Online

  • Doctaly uses Freshchat to reduce COVID-19 consultation time from 25 minutes to …

    Phil Tyler Chief Operation Officer
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,930,296+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.