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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6911 reference ratings
4.8/5.0 (6911)

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407Testimonials

  • “Freshdesk has been extremely responsive to any needs we have. All the communications have been spot-on. The feature ads you’ve been doing within your products have been very beneficial as …

    Tony Ham Director of Technology

  • "I am an advocate of staying operationally efficient. I am not a big fan of growing the team. I am interested in doing more with less, so I would like …

    Mikel Schwarz Co-Founder

  • "We’ve been looking for several years for a customer service platform that lets us streamline our conversations with the general public, freshdesk just make things easy and it has everything …

    Trey Granger Senior Waste Analyst
406 more testimonials currently locked

335 Case Studies

  • How edamama reduces its hiring timeline by 50% and simplifies HR Operations …

    Isabel Saludo HR Specialist

  • How Covalentcareers Increased Revenue by 100%

    Daniel Goodrich Head of Candidate Success Founding Team

  • Hamleys Boosts Agent Morale and Sees 50% Reduction in Costs With Freshdesk

    Vaughan Potter Head of Customer Services
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,960,906+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.