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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6495 reference ratings
4.8/5.0 (6495)

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407Testimonials

  • “The idea was that moderately ill COVID patients could use our platform to have a clinical assessment at home. That information is passed on to the clinicians in what we’ve …

    Phil Tyler Chief Operation Officer

  • “Freshdesk has helped us communicate better with our customers using different entry-points like email, chat, call, or web portal based on what kind of communication method they (the customer) prefer.”

    Dave Wilson Vice President, Operations

  • "Since we added FD functionality, we’ve been able to reduce staff from over 100 agents to around 77, plus it’s been easy for support to contribute to managing country openings …

    James Crawford Director of Support
406 more testimonials currently locked

335 Case Studies

  • Teletrac Navman Achieves Industry-leading Ticket Resolution Times and Slas With Freshdesk

    Garth Cloete Enterprise Support Manager

  • How Omnipacs Recorded a 50% Increase in Customer Satisfaction With Freshsales

    Kevin Jordan Co-Founder and Head-Sales & Business Development

  • Brooke achieves 98.5% employee satisfaction score by adopting enterprise-wide service management

    Brian Lake Head of Information Services
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,894,872+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.