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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6606 reference ratings
4.8/5.0 (6606)

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407Testimonials

  • “Managing customer support across our various channels had become a challenge.”

    Aditi AVP of Social Media & Marketing

  • "Freshdesk makes it easier for us to manage customer information and service requests. It also presents customer data in an appealing manner, helping us distinguish improvements in service time, and …

    Alex Nadeau Senior Client Manager

  • “Using Freshsales, I can see every new lead visibly, and track any communication that’s occurred. It’s efficient, saves time and most importantly—we don’t miss out new leads.”

    Steve Kolb Owner
406 more testimonials currently locked

335 Case Studies

  • Ontex slashes incoming service desk phone queries by 40% and improves self-service …

  • TKF Telecom France brings its diverse sales ecosystem together with Freshsales

    Jean-Philippe Thiery Managing Director

  • Hindawi uses Freshdesk as a ‘hidden helpdesk’ to personalize customer experience

    Karl Yates Customer Services Manager
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,904,057+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.