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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6999 reference ratings
4.8/5.0 (6999)
  • Summer 2026 Top Performer AI Chatbot Software
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407Testimonials

  • “Response have become more accurate and complete as there is an assignment of responsibility so they (employees) have become more efficient and accurate.”

    David Keith Chief Technology Officer

  • “The support and response have been great. The product specialists and implementation partners respond to our tickets or queries within a short duration.”

    Morten Nyland IT Consultant

  • “We were also very much taken with the codeless automator as you can create workflows with drag and drop. You do not need to be a coder to make magic …

    Iain Cameron User Services Manager
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335 Case Studies

  • Martialartshop Juggles Well With Multiple Products Across Channels

    Martin Blakeway Director

  • Hamleys Boosts Agent Morale and Sees 50% Reduction in Costs With Freshdesk

    Vaughan Potter Head of Customer Services

  • Datahut streamlines hiring operations and reduces the time-to-hire using Freshteam

    Tony Paul Co-founder
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 2,045,151+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.