OVERALL CUSTOMER
REFERENCE RATING
4.8
"We’d like to keep Freshdesk to ourselves and hope our competitors don't find it. We’d like to keep th..."
Andy Hawthorne
Open Study College
"We had practically no control before. Even slight changes took 24 hours to be implemented. But now, i..."
Huzefa Motorwala
Wisby
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"Freshdesk makes it easier for us to manage customer information and service requests. It also present..."
Alex Nadeau
Senior Client Manager
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"When I first took over the Support Team, our ability to do first responses and resolve tickets was no..."
Floyd Derry
Technical Operations Manager
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"It was very easy. We just put our imagination to how we wanted the system to work and we had a couple..."
Abey El Sayed
Centro Command Center Manager
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"In just 5 minutes you’re done with everything. Actually, I was quite impressed by how fast we could s..."
Daisy Wei
Customer Service Department Manager
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"We love Freshsales. It’s fast, easy and intuitive. Workflows specifically eliminate manual work for u..."
Bruce Kamm
Chief Evolutionary Officer
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"Our customers truly appreciate it when there’s a real person guiding them through the dos and don’ts..."
Hielke Booijink
Founding Co-Partner
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"I introduced it to the company I previously worked at after performing an extensive research of all t..."
Daniel Trindade
Marketing Manager & Optimization Lead
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"Using Freshsales, I can see every new lead visibly, and track any communication that’s occurred. It’s..."
Steve Kolb
Owner
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"Setting up and Configuring even dedicated helpdesks for each of our products is super easy. If you ne..."
Daniel Orr
Rockstar Recipes
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"Agents are happier after implementation of Freshservice. Top Management has also observed the benefit..."
Ken Ngo-Ralston
Group IT Manager
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"From my side, I too enjoy the reporting capabilities and the simplicity of using the platform, as it..."
Bruno Cutrupi
Customer Support Team Lead
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"Since we added FD functionality, we’ve been able to reduce staff from over 100 agents to around 77, p..."
James Crawford
Director of Support
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"Very cost effective, works well and reliably. Also setting up was not hard to do. No False positives..."
Tomaz
IT Architect
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"Our plan, our vision with Freshservice is to make it a one stop shop for everything and to brand it t..."
Zenon Oratis
Senior IT Manager
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Testimonials & Customer References of individual Freshworks customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Freshworks is the right business software or service for your company.

We monitor all 159 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.