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ServiceNow

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Read 341 ServiceNow reviews and testimonials from customers, explore 313 case studies and customer success stories, and watch 103 customer videos to see why companies chose ServiceNow as their IT Service Management Software

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, ServiceNow helps the modern enterprise operate faster and be more scalable than ever before. Customers use service models to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. ServiceNow delivers a ‘lights-out, light-speed’ experience through enterprise cloud – built to manage everything as a service.

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  • 341 Testimonials View
  • 313 Case Studies View
  • 103 Customer Videos View
Customer Rating Review Score based on 5826 reference ratings
4.7/5.0 (5826)

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341Testimonials

  • "For each new process or workflow, I have a standard set of Performance Analytics dashboards, metrics, and indicators."

  • “ServiceNow provides us with a wealth of ITSM capabilities right out of the box, and it’s very easy to customize and expand.”

  • “ServiceNow allowed our IT support team to go from responding to emails to conducting true root-cause analyses of problems and incidents, helping us avoid similar issues in the future.”

340 more testimonials currently locked

313 Case Studies

  • Transforming the employee experience at Standard Chartered Bank

  • New Discoveries in the Science of Service Management

  • Major Food Retailer Takes Control of Mission-Critical Business Services

312 more case studies currently locked

103 Customer Videos

  • Cox Automotive - Customer Success Story (Donna Woodruff - Director Team Member Experience & Service Management)
  • York Risk Services Group - Customer Success Story (Bob West - CISO)
  • BitHawk - Customer Success Story (Oliver Schalch - Chief Executive Officer)
102 more videos currently locked

Additional ServiceNow Information & Resources

Read ServiceNow Reviews, Testimonials & Customer References from 341 real ServiceNow customers.

Browse ServiceNow Case Studies, Customer Success Stories, & Customer References from 313 businesses that use ServiceNow.

Watch ServiceNow Customer Videos to learn why 103 businesses chose ServiceNow.