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Zoho Desk

Read 96 Zoho Desk reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 8 customer videos to see why companies chose Zoho Desk as their Help Desk Software

Zoho Desk is the driving force behind your customer's happiness. Today, 100,000 businesses worldwide manage customer support on the cloud with Zoho Desk. With contextual AI and automation, Zoho Desk handles large volumes of requests across 10+ channels like email, live chat, social media, instant messaging, telephony, and more on a single platform. Born in the heart of rural India, Zoho Desk is crafted for the world.

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  • 96 Testimonials View
  • 17 Case Studies View
  • 8 Customer Videos View
Customer Rating Review Score based on 841 reference ratings
4.8/5.0 (841)

96Testimonials

  • "How everything is so integrated and centralized to allow a natural workflow. Multi access through desktop, laptop or mobile devices and direct dial capability through Ring Central makes this application …

    Sandy Lirag Chief Operating Officer

  • "With this release of Zoho Desk, Zoho delivers a very important piece of agent assistance by enabling a smooth back-and-forth transition between digital and human agents. On top of the …

    Thomas Wieberneit CEO and Co-Founder

  • "Zoho Desk is a very handy tool to manage issues within an organization. It helps us collaborate with our Vendors as well. It exceeds far better than competitors in terms …

    Kunal Joshi Director
95 more testimonials currently locked

17 Case Studies

  • Education Partnership North East builds from the ground up with Zoho Desk

    Neil Gray IT Support Manager

  • Pioneer Insurance selects Zoho Desk to improve its business efficiency significantly

    Earl Ferrer First Vice President

  • Cartika delivers on omnichannel customer satisfaction, with Zoho Desk.

    Matt Cianfarani Director of Technical Sales and Support
16 more case studies currently locked

8 Customer Videos

  • Lubrication Engineers International - Customer Success Story (Paul Grimes - VP Of Marketing)
    Play Video
    Paul Grimes VP Of Marketing
  • Cartika - Customer Success Story (Matt Cianfarani - Director of Technical Sales and Support)
    Play Video
    Matt Cianfarani Director of Technical Sales and Support
  • 5Paisa - Customer Success Story (Shoaib Qureshi - Head of Customer Service)
    Play Video
    Shoaib Qureshi Head of Customer Service
7 more videos currently locked

Additional Zoho Desk Information & Resources

Read Zoho Desk Reviews, Testimonials & Customer References from 96 real Zoho Desk customers.

Browse Zoho Desk Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Zoho Desk.

Watch Zoho Desk Customer Videos to learn why 8 businesses chose Zoho Desk.

FeaturedCustomers has 1,911,721+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.