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Zoho Desk

Read 96 Zoho Desk reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 8 customer videos to see why companies chose Zoho Desk as their Help Desk Software

Zoho Desk is the driving force behind your customer's happiness. Today, 100,000 businesses worldwide manage customer support on the cloud with Zoho Desk. With contextual AI and automation, Zoho Desk handles large volumes of requests across 10+ channels like email, live chat, social media, instant messaging, telephony, and more on a single platform. Born in the heart of rural India, Zoho Desk is crafted for the world.

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  • 96 Testimonials View
  • 17 Case Studies View
  • 8 Customer Videos View
Customer Rating Review Score based on 981 reference ratings
4.8/5.0 (981)

96Testimonials

  • "Integration with other modules within the system, service level agreement, time ticket tracking, reporting and analytics to track team work performance, all along with “escalate the team” is a very …

    Radwa Magdi System support Engineer

  • "Ease of use, easy setup and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers."

    Maximiliano Duran Castillo Project Manager

  • "Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."

    Felipe Quiceno Customer Analytics Manager
95 more testimonials currently locked

17 Case Studies

  • Lakeside CNC Group discarded spreadsheets and automated the repair management process with …

    Louis Castellano CEO and Founder

  • 5Paisa delivers mobile-first customer service for millions, powered by Zoho Desk

    Shoaib Qureshi Head of Customer Service

  • Zoho Desk helps LTGC manage exponential growth in the tickets volume while …

    Jim Francis Systems Manager
16 more case studies currently locked

8 Customer Videos

  • ArtiCAD - Customer Success Story (Theresa Turner - Director of Marketing & HR)
    Play Video
    Theresa Turner Director of Marketing & HR
  • Cartika - Customer Success Story (Matt Cianfarani - Director of Technical Sales and Support)
    Play Video
    Matt Cianfarani Director of Technical Sales and Support
  • Lubrication Engineers International - Customer Success Story (Paul Grimes - VP Of Marketing)
    Play Video
    Paul Grimes VP Of Marketing
7 more videos currently locked

Additional Zoho Desk Information & Resources

Read Zoho Desk Reviews, Testimonials & Customer References from 96 real Zoho Desk customers.

Browse Zoho Desk Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Zoho Desk.

Watch Zoho Desk Customer Videos to learn why 8 businesses chose Zoho Desk.

FeaturedCustomers has 2,045,712+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.