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Zoho Desk

Read 96 Zoho Desk reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 8 customer videos to see why companies chose Zoho Desk as their Help Desk Software

Zoho Desk is the driving force behind your customer's happiness. Today, 100,000 businesses worldwide manage customer support on the cloud with Zoho Desk. With contextual AI and automation, Zoho Desk handles large volumes of requests across 10+ channels like email, live chat, social media, instant messaging, telephony, and more on a single platform. Born in the heart of rural India, Zoho Desk is crafted for the world.

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  • 96 Testimonials View
  • 17 Case Studies View
  • 8 Customer Videos View
Customer Rating Review Score based on 791 reference ratings
4.8/5.0 (791)

96Testimonials

  • "For organizations looking to scale service departments while sustaining the quality of customer interactions, bot involvement is often a double-edged sword. Traditionally when adopting chatbots, organizations are pushed to evaluate …

    Cameron Marsh Research Analyst

  • "We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined."

    Tan Wee Hoe Head of Sales

  • "The last several years have forever changed customer expectations when they interact with brands. Today's consumer, whether individual or business, expects a holistic, end-to-end, frictionless experience. Any organization that is …

    Charles Araujo Principal Analyst
95 more testimonials currently locked

17 Case Studies

  • Clearwire leverages Zoho Desk to resolve people's concerns during the pandemic

    Wajahat Dewani Founder/CEO

  • Shiji Group Provides Enhanced Customer Experience with Zoho Desk

    Kyle Kurdle Vice President

  • RJG Inc. Chose Zoho Desk to Enhance their Customer Experience and Achieved …

    Jason Yoffy Director of Engineering
16 more case studies currently locked

8 Customer Videos

  • Cartika - Customer Success Story (Matt Cianfarani - Director of Technical Sales and Support)
    Play Video
    Matt Cianfarani Director of Technical Sales and Support
  • Bernard Health - Customer Success Story (Alex Tolbert - Chief Executive Officer)
    Play Video
    Alex Tolbert Chief Executive Officer
  • Consul General of India, Dubai and Northern Emirates, UAE - Customer Success Story (Aman Puri - Consul General of India, Dubai and Northern Emirates, UAE)
    Play Video
    Aman Puri Consul General of India, Dubai and Northern Emirates, UAE
7 more videos currently locked

Additional Zoho Desk Information & Resources

Read Zoho Desk Reviews, Testimonials & Customer References from 96 real Zoho Desk customers.

Browse Zoho Desk Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Zoho Desk.

Watch Zoho Desk Customer Videos to learn why 8 businesses chose Zoho Desk.

FeaturedCustomers has 1,909,721+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.