"It was a tough job. Like I said before, our processes are completely different from the ones that the implementation coordinator might expect in the more common businesses, such as retail or customer electronic repair. Dmitry Skylark of United Parts of Chicago did a good job with implementation. He even managed to change our corporate mindset, and we had reshaped many of the ways we were interacting with the customers before. You know, it is easy to deal with the solution from the books, but when it comes to real-life business, you have to deal with the people more than with the software. So Dmitry did both of the parts."