Read 4 Espressive reviews and testimonials from customers, explore 1 case studies and customer success stories, and watch customer videos to see why companies chose Espressive as their undefined

Espressive was founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk agents, Espressive shifted the focus to the employee – because you can’t have self-service if your employees are not engaged. Barista, the first virtual support agent (VSA) for enterprise service management (ESM), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace.

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Customer Rating Review Scorebased on 966 reference ratings
4.8/5.0 (966)

4Testimonials

  • "As the leading AI security company, we are well placed to judge the various approaches for deploying AI for ITSM. The Espressive team understands how to apply AI to make it easy for employees to get help, which in turn will drive ITSM adoption. In our evaluation, we made sure the Espressive solution was quick to deploy, would learn from experience to get smarter, and would not require expensive AI resources."

    Kumud KaliaChief Information and Technology Officer
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1 Case Studies

  • Palo Alto Networks Reduced Help Desk Call Volume with High Employee Adoption; Barista Positively Impacts Strategic Business Initiatives

    Nicole Tate-PappasSenior Business Systems Manager
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