Espressive was founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk agents, Espressive shifted the focus to the employee – because you can’t have self-service if your employees are not engaged. Barista, the first virtual support agent (VSA) for enterprise service management (ESM), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace.
"Espressive's Barista virtual agent offers an intuitive chat experience, with intelligent automation that understands and handles user inquiries and enhances the self-service capacity in SAIC's holistic U-Centric<sup>TM</sup> end user solution. …
"When we decided to leverage artificial intelligence in our ITSM initiative, we expected a long and expensive deployment. With Espressive, we were able to go live in just three weeks, …
"Barista has redeined how employees get help and that has changed the way IT is viewed by employees and executives. That energizes me and is making our help desk experts …
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