Read 4 Espressive reviews and testimonials from customers, explore 1 case studies and customer success stories, and watch customer videos to see why companies chose Espressive as their undefined

Espressive was founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk agents, Espressive shifted the focus to the employee – because you can’t have self-service if your employees are not engaged. Barista, the first virtual support agent (VSA) for enterprise service management (ESM), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace.

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Customer Rating Review Scorebased on 1034 reference ratings
4.8/5.0 (1034)

4Testimonials

  • "When we decided to leverage artificial intelligence in our ITSM initiative, we expected a long and expensive deployment. With Espressive, we were able to go live in just three weeks, and in the following six weeks, we automatically addressed 40 percent of our help desk requests submitted via Espressive - ultimately increasing team efficiency, and freeing us up to focus on strategic initiatives."

    Christopher FlynnVice President of Employee Enablement
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1 Case Studies

  • Palo Alto Networks Reduced Help Desk Call Volume with High Employee Adoption; Barista Positively Impacts Strategic Business Initiatives

    Nicole Tate-PappasSenior Business Systems Manager
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