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Espressive was founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk agents, Espressive shifted the focus to the employee – because you can’t have self-service if your employees are not engaged. Barista, the first virtual support agent (VSA) for enterprise service management (ESM), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace.
"Barista has redeined how employees get help and that has changed the way IT is viewed by employees and executives. That energizes me and is making our help desk experts …
"When we decided to leverage artificial intelligence in our ITSM initiative, we expected a long and expensive deployment. With Espressive, we were able to go live in just three weeks, …
"As the leading AI security company, we are well placed to judge the various approaches for deploying AI for ITSM. The Espressive team understands how to apply AI to make …
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