Born Digital Testimonials

"We implemented the Digital Agent, a powerful solution that seamlessly handles policyholder authentication. It saves valuable time for our operators and enables them to quickly access all necessary customer information."

“We use interaction analytics mainly for keying and dividing interactions. That is, why customers from individual segments contact us, how we deal with the situation and whether the reported problem can be prevented. The suggestions that arise from the analysis of interactions are passed on to the company. We propose modifications to processes and procedures that lead to the improvement of our services. Customer satisfaction is the alpha and omega for us.”