“By implementing the virtual assistant Olivia, Slovak Telekom strengthened its position as an advanced provider of telecommunications services, which contributed to increased customer satisfaction and sustainable business growth.”

“Recently, EMA (the virtual agent) mastered the task of handling electric meters self-readings, further expanding its capabilities. This accomplishment proves to be immensely valuable, especially considering continuous digitalization of simple processes and current situation on the market when customers‘ needs are having the energy consumption under control.“