10 Directly Testimonials

"Directly changes how companies think about AI and how they deliver customer service."

"With Directly as our partner, we’re no longer concerned about keeping up with hyper-growth. We’re really looking forward to see how far we can take this."

"The program is very innovative in its scale, and it worked, it worked well."

"Our experts are answering questions within 5 minutes, which is astonishing to me."

"The impact has been significant cost savings."

"If your mantra is to create fans in every interaction, what better way than to recruit fans as your first line to talk to customers."

"We’re using this to help customers all around the world."

"What this has really done for us is reduce the amount of help tickets by about 30%."

“Directly offers the agility and flexibility that we need, works well to meet our security and compliance requirements, and provides an amazing customer experience.”

"We reduced staff onboarding times from months to days, and we resolved 73,000 cases in the first week of launch. But most importantly, we did this while maintaining our highest customer satisfaction numbers. It’s a win for our customers, and so it’s a win for us."