Directly

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Read 10 Directly reviews and testimonials from customers, explore 3 case studies and customer success stories, and watch 15 customer videos to see why companies chose Directly as their AI Customer Service Software

Directly makes on-demand business apps. Fast-growing companies like Pinterest, Lyft and Republic Wireless use Directly's customer service apps to scale support and improve customer experience. Expert users get a smart way to help others, share in the rewards and work on their own terms. Customers get expert help in minutes. Directly integrates with Zendesk, Desk and Salesforce and other leading helpdesk software.

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  • 10 Testimonials View
  • 3 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 1950 reference ratings
4.8/5.0 (1950)
  • Winter 2026 Market Leader AI Customer Service Software
    Press Release Report

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Featured Testimonials

  • "The impact has been significant cost savings."

    Andy Yasutake Senior Director of Global Technology Solutins & Operations

  • "The program is very innovative in its scale, and it worked, it worked well."

    Michael Lawder Senior Vice President, Customer Care

  • "If your mantra is to create fans in every interaction, what better way than to recruit fans as your first line to talk to customers."

    Sue Morris GM of Worldwide Customer Service
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Featured Case Studies

  • Fortune 100 Telecom Company - Customer Case Study

  • ClickFunnels Automates 80% of Support Inquiries with an Intelligent Virtual Agent

    Mark Bangerter Director of Customer Support

  • Directly and Microsoft work together to handle 3 million customer support issues …

    Sue Morris GM of Worldwide Customer Service
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Featured Customer Videos

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Additional Directly Information & Resources

Read Directly Reviews, Testimonials & Customer References from 10 real Directly customers.

Browse Directly Case Studies, Customer Success Stories, & Customer References from 3 businesses that use Directly.

Watch Directly Customer Videos to learn why 15 businesses chose Directly.

FeaturedCustomers has 1,897,225+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.