Directly

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Read 10 Directly reviews and testimonials from customers, explore 3 case studies and customer success stories, and watch 15 customer videos to see why companies chose Directly as their Customer Service Software

Directly makes on-demand business apps. Fast-growing companies like Pinterest, Lyft and Republic Wireless use Directly's customer service apps to scale support and improve customer experience. Expert users get a smart way to help others, share in the rewards and work on their own terms. Customers get expert help in minutes. Directly integrates with Zendesk, Desk and Salesforce and other leading helpdesk software.

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  • 10 Testimonials View
  • 3 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 2165 reference ratings
4.8/5.0 (2165)
  • Winter 2026 Market Leader AI Customer Service Software
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Featured Testimonials

  • "The impact has been significant cost savings."

    Andy Yasutake Senior Director of Global Technology Solutins & Operations

  • "What this has really done for us is reduce the amount of help tickets by about 30%."

    Sean Rivers Director of Operations Technology

  • "Directly changes how companies think about AI and how they deliver customer service."

    Leo De Luna Managing Director
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Featured Case Studies

  • Microsoft resolves 2 million support issues a year with Directly

    Sue Morris GM of Worldwide Customer Service

  • ClickFunnels Automates 80% of Support Inquiries with Directly

    Mark Bangerter Director of Customer Support

  • Fortune 100 telecom company boosts CSAT to 95% and cuts support costs …

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Featured Customer Videos

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Additional Directly Information & Resources

Read Directly Reviews, Testimonials & Customer References from 10 real Directly customers.

Browse Directly Case Studies, Customer Success Stories, & Customer References from 3 businesses that use Directly.

Watch Directly Customer Videos to learn why 15 businesses chose Directly.

FeaturedCustomers has 2,129,511+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.