Directly

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Read 10 Directly reviews and testimonials from customers, explore 3 case studies and customer success stories, and watch 15 customer videos to see why companies chose Directly as their AI Customer Service Software

Directly makes on-demand business apps. Fast-growing companies like Pinterest, Lyft and Republic Wireless use Directly's customer service apps to scale support and improve customer experience. Expert users get a smart way to help others, share in the rewards and work on their own terms. Customers get expert help in minutes. Directly integrates with Zendesk, Desk and Salesforce and other leading helpdesk software.

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Customer Rating Review Scorebased on 1893 reference ratings
4.8/5.0 (1893)

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Featured Testimonials

  • "Our experts are answering questions within 5 minutes, which is astonishing to me."

    Gordon StrauseDirector of Neighborhood Operations, Nextdoor

  • “Directly offers the agility and flexibility that we need, works well to meet our security and compliance requirements, and provides an amazing customer experience.”

    Mike FlannaganVice President of Customer Experience Design, Digital and Global Operations

  • "The program is very innovative in its scale, and it worked, it worked well."

    Michael LawderSenior Vice President, Customer Care
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Featured Case Studies

  • ClickFunnels Automates 80% of Support Inquiries with an Intelligent Virtual Agent

    Mark BangerterDirector of Customer Support

  • Directly and Microsoft work together to handle 3 million customer support issues a year

    Sue MorrisGM of Worldwide Customer Service

  • Fortune 100 Telecom Company - Customer Case Study

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Featured Customer Videos

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Additional Directly Information & Resources

Read Directly Reviews, Testimonials & Customer References from 10 real Directly customers.

Browse Directly Case Studies, Customer Success Stories, & Customer References from 3 businesses that use Directly.

Watch Directly Customer Videos to learn why 15 businesses chose Directly.

FeaturedCustomers has 1,875,718+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.