Directly

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Read 10 Directly reviews and testimonials from customers, explore 3 case studies and customer success stories, and watch 15 customer videos to see why companies chose Directly as their AI Customer Service Software

Directly makes on-demand business apps. Fast-growing companies like Pinterest, Lyft and Republic Wireless use Directly's customer service apps to scale support and improve customer experience. Expert users get a smart way to help others, share in the rewards and work on their own terms. Customers get expert help in minutes. Directly integrates with Zendesk, Desk and Salesforce and other leading helpdesk software.

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  • 10 Testimonials View
  • 3 Case Studies View
  • 15 Customer Videos View
Customer Rating Review Score based on 1981 reference ratings
4.8/5.0 (1981)
  • Winter 2026 Market Leader AI Customer Service Software
    Press Release Report

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Featured Testimonials

  • "If your mantra is to create fans in every interaction, what better way than to recruit fans as your first line to talk to customers."

    Sue Morris GM of Worldwide Customer Service

  • "Our experts are answering questions within 5 minutes, which is astonishing to me."

    Gordon Strause Director of Neighborhood Operations, Nextdoor

  • "What this has really done for us is reduce the amount of help tickets by about 30%."

    Sean Rivers Director of Operations Technology
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Featured Case Studies

  • ClickFunnels Automates 80% of Support Inquiries with an Intelligent Virtual Agent

    Mark Bangerter Director of Customer Support

  • Fortune 100 Telecom Company - Customer Case Study

  • Directly and Microsoft work together to handle 3 million customer support issues …

    Sue Morris GM of Worldwide Customer Service
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Featured Customer Videos

  • How Nextdoor was able to prevent a large number of tickets from reaching their contact center by tapping neighbors to power self-service
    Play Video
    Gordon Strause Director of Neighborhood Operations, Nextdoor
  • Airbnb - Customer Success Story (Erica Jeffrey - Airbnb Expert)
    Play Video
    Erica Jeffrey Airbnb Expert
  • How LinkedIn delivers great self-service, absorbing volume during new product launches and unexpected spikes, and enabling agents to focus on serving premium customers
    Play Video
    Andy Yasutake Senior Director of Global Technology Solutins & Operations
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Additional Directly Information & Resources

Read Directly Reviews, Testimonials & Customer References from 10 real Directly customers.

Browse Directly Case Studies, Customer Success Stories, & Customer References from 3 businesses that use Directly.

Watch Directly Customer Videos to learn why 15 businesses chose Directly.

FeaturedCustomers has 1,910,366+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.