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  • OfferUp - Customer Success Story (Jerry Howe - Vice President of Experience)
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    Jerry Howe Vice President of Experience
  • How LinkedIn delivers great self-service, absorbing volume during new product launches and unexpected spikes, and enabling agents to focus on serving premium customers
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    Andy Yasutake Senior Director of Global Technology Solutins & Operations
  • Pinterest - Customer Success Story
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  • How Republic Wireless has prevented 30% of tickets from reaching the contact center and delivered self-service at over 90% CSAT
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    Sean Rivers Director of Operations Technology
  • How MobileIron has delivered a self-service solution at an average of 93%+ CSAT
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    Greg Walker Director, Technical Support
  • How Nextdoor was able to prevent a large number of tickets from reaching their contact center by tapping neighbors to power self-service
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    Gordon Strause Director of Neighborhood Operations, Nextdoor
  • How Autodesk supports self-service by leveraging engineers and architects to solve complex customer inquiries
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    Grant Rochelle Senior Director, Global Product Support
  • Samsung - Customer Success Story (Michael Lawder - Senior Vice President, Customer Care)
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    Michael Lawder Senior Vice President, Customer Care
  • Airbnb - Customer Success Story (Erica Jeffrey - Airbnb Expert)
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    Erica Jeffrey Airbnb Expert
  • NextDoor - Customer Success Story (John Doyle - NextDoor Expert)
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    John Doyle NextDoor Expert
  • Ancestry - Customer Success Story (Sheri Deburcheo - Ancestry Expert)
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    Sheri Deburcheo Ancestry Expert
  • Microsoft - Customer Success Story (Diane Poremsky - Microsoft Office Expert)
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    Diane Poremsky Microsoft Office Expert
  • Microsoft - Customer Success Story (Andre Da Costa - Microsoft Office Expert)
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    Andre Da Costa Microsoft Office Expert
  • Republic Wireless - Customer Success Story (David Capp - Republic Wireless Expert)
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    David Capp Republic Wireless Expert
  • Autodesk - Customer Success Story (Chris Cowgill - Autodesk Expert)
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    Chris Cowgill Autodesk Expert
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