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Netomi

Read 16 Netomi reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch 1 customer videos to see why companies chose Netomi as their Customer Service Software

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. They work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

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  • 16 Testimonials View
  • 10 Case Studies View
  • 1 Customer Videos View
Customer Rating Review Score based on 1537 reference ratings
4.8/5.0 (1537)
  • Winter 2026 Market Leader AI Customer Service Software
    Press Release Report

16Testimonials

  • "Implementing Netomi during COVID-19 relieved us of a lot of ‘ghost volume’ as our AI chatbot was able to answer the first level of customer inquiries around cancellations and rescheduling, …

    Latisha Bray Head of Customer Support

  • "Working with Netomi has been a pleasure. The dedicated team at Netomi takes the time to understand our individualized inner workings allowing our AI to provide an experience to our …

    Stephen Ryan Customer Service Manager

  • "Digital innovation has been at the center of our strategy to democratize the runway. The TMY.GRL bot on Messenger introduces a new level of accessibility, engagement and personalization for our …

    Tommy Hilfiger Fashion designer & founder
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10 Case Studies

  • How Harry Rosen Resolves 70% of Tickets with Netomi's AI

    Ian Rosen President

  • WestJet takes the guest experience up a notch with Netomi’s powerful AI

    Alfredo Tan Chief Digital officer

  • Aura Empowers Its Customers & Agents by Deflecting 75% Chat Tickets

    Amy Chernov Sr Director, Customer Success
9 more case studies currently locked

1 Customer Videos

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Additional Netomi Information & Resources

Read Netomi Reviews, Testimonials & Customer References from 16 real Netomi customers.

Browse Netomi Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Netomi.

Watch Netomi Customer Videos to learn why 1 businesses chose Netomi.

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