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Netomi

Read 16 Netomi reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch 1 customer videos to see why companies chose Netomi as their Customer Service Software

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. They work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

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  • 16 Testimonials View
  • 10 Case Studies View
  • 1 Customer Videos View
Customer Rating Review Score based on 1495 reference ratings
4.8/5.0 (1495)
  • Winter 2026 Market Leader AI Customer Service Software
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16Testimonials

  • “One of the nightmares we had was a huge backlog of around 3,000 tickets, now, with Netomi, we have less than 50. Netomi stood out because of its people, and …

    Reuben Magbanua Director of Customer Care

  • "We had hard integration requirements and the whole team has been nothing but stellar in supporting us with a solutions-oriented mindset. I can imagine that some of our requests were …

    Ben Terrill Director, Customer Experience

  • “We just launched a new Agentic AI capability. Let’s be honest… chatbots are terrible in any industry. Especially for something complicated like an airline, they’re hard to do right. Generative …

    Jason Birnbaum Chief Information Officer
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10 Case Studies

  • How Netomi Revolutionized Email Support to automatically deflect thousands of tickets every …

    Stephen Ryan Customer Service Manager

  • Megabus drives its customer experience forward with AI

    Latisha Bray Head of Customer Support

  • EBANX Keeps Pace with the Latin American eCommerce Boom

    Jefferson Paniago Product Design Manager
9 more case studies currently locked

1 Customer Videos

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Additional Netomi Information & Resources

Read Netomi Reviews, Testimonials & Customer References from 16 real Netomi customers.

Browse Netomi Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Netomi.

Watch Netomi Customer Videos to learn why 1 businesses chose Netomi.

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