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Netomi

Read 16 Netomi reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch 1 customer videos to see why companies chose Netomi as their Customer Service Software

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. They work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

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  • 16 Testimonials View
  • 10 Case Studies View
  • 1 Customer Videos View
Customer Rating Review Score based on 1544 reference ratings
4.8/5.0 (1544)
  • Winter 2026 Market Leader AI Customer Service Software
    Press Release Report

16Testimonials

  • “We just launched a new Agentic AI capability. Let’s be honest… chatbots are terrible in any industry. Especially for something complicated like an airline, they’re hard to do right. Generative …

    Jason Birnbaum Chief Information Officer

  • "With Netomi’s ‘Sanctioned AI’ platform, DraftKings was able to effectively deploy a Virtual Assistant that could handle the massive spikes in volume during the Super Bowl while staying within brand …

    Paul Liberman President, CTO, Co-Founder

  • "We're automating resolutions to the mundane tasks that led to a significant volume of calls to our social care team and call centers. We've seen an immediate, measurable impact across …

    Alfredo Tan Chief Digital officer
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10 Case Studies

  • Megabus drives its customer experience forward with AI

    Latisha Bray Head of Customer Support

  • Aura Empowers Its Customers & Agents by Deflecting 75% Chat Tickets

    Amy Chernov Sr Director, Customer Success

  • WestJet takes the guest experience up a notch with Netomi’s powerful AI

    Alfredo Tan Chief Digital officer
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1 Customer Videos

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Additional Netomi Information & Resources

Read Netomi Reviews, Testimonials & Customer References from 16 real Netomi customers.

Browse Netomi Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Netomi.

Watch Netomi Customer Videos to learn why 1 businesses chose Netomi.

FeaturedCustomers has 2,119,921+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.