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"My goal is to improve our deflection rate as much as possible with chat and email while ensuring our members have a very positive experience. We want to make sure we’re giving our members the tools and information they need to find answers on their own."
"I turned to Forethought for help improving our ticket categorization. After speaking with the team, I was excited to learn that there were more ways I could improve other digital channels through AI, while improving the experience for both our customers and agents."
AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. They have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With AISERA, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.
AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.
DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
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