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“We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.”
"My goal is to improve our deflection rate as much as possible with chat and email while ensuring our members have a very positive experience. We want to make sure we’re giving our members the tools and information they need to find answers on their own."
Inkeep helps with every step of support: AI assistant for users, a copilot for your support team, and reports on content gaps. Turn your content into an AI chatbot for your users and copilot for your support team. Compatible with any support or documentation platform. Getting started is as easy as providing a link to your site.
Leaping AI makes Voice AI agents for businesses that are human-like, automate 70% of the calls end to end and self-improve. For one retailer who has >100 human agents, they are now taking 100% of all incoming customer support calls and automating up to 70% of them end to end. For another retailer, they ran an outbound campaign in one week that converted 30% of customers. Similar results have historically taken this retailer 5 weeks to achieve.
MessageMind.ai is an AI-powered customer service automation platform that focuses on delivering human-like interactions to handle customer support and sales inquiries across various communication channels, including WhatsApp, Instagram, and Messenger.
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