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“We had about a month to implement Forethought before we hit the busy open enrollment season. We rolled out with minimal personalization, and there were a ton of tickets nobody had to touch. It was insane what Forethought could deflect, and I was completely thrilled.”
“We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.”
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