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Forethought Testimonials

  • "As a startup, obviously we want to balance scaling with managing our expenses and preserving our runway as much as possible so that we can really focus on growing in a healthy and sustainable way."

    Larisa ThomasVP of Operations

  • "Agatha Assist saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients."

    James MillardSenior Director
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    4.7 / 5.0
    Customer References15 total
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    AnswerIQ is an artificial intelligence service in the customer support space. It uses sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.

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    4.7 / 5.0
    Customer References28 total
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    Directly makes on-demand business apps. Fast-growing companies like Pinterest, Lyft and Republic Wireless use Directly's customer service apps to scale support and improve customer experience. Expert users get a smart way to help others, share in the rewards and work on their own terms. Customers get expert help in minutes. Directly integrates with Zendesk, Desk and Salesforce and other leading helpdesk software.

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    Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. They work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

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