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Forethought Testimonials

  • "I’m excited about the future of AI for customer support and where we can go with that. As we grow the business, we plan to use more AI features to help us scale."

    Gilles TaillonDirector of IT

  • "Since implementing Forethought, our agents are no longer exhausted from dealing with a heavy volume of tickets. We don’t get negative comments from customers about long resolution times, so it’s made all of our lives much easier."

    Kim ThomasBusiness Analyst
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    4.7 / 5.0
    Customer References40 total
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    AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. They have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With AISERA, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

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    4.7 / 5.0
    Customer References46 total
    About

    Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

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    Customer References58 total
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    Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.

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