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"I’m excited about the future of AI for customer support and where we can go with that. As we grow the business, we plan to use more AI features to help us scale."
"Since implementing Forethought, our agents are no longer exhausted from dealing with a heavy volume of tickets. We don’t get negative comments from customers about long resolution times, so it’s made all of our lives much easier."
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.
Hona AI is an application that helps law firms update their clients on their case. Clients receive a better experience and law firms have less redundant communication. Hona was founded with a vision to address the unique communication challenges faced by legal professionals. Their founders, with backgrounds in law and technology, recognized the gap in efficient, client-focused communication and case management in the legal sector.
Taalk is a privacy-first consumer engagement platform powered by Conversation AI Agents. Their partners are using Taalk AI Agents to scale their outbound and inbound contact centers connecting with over 50K consumers per hour. With multilingual support, Taalk facilitates effective communication across language barriers and automates business workflows via their proprietary AI platform. They prioritize data privacy and security, ensuring compliance with relevant regulations.
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