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Forethought

Read 35 Forethought reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 2 customer videos to see why companies chose Forethought as their AI Customer Service Software

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

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  • 35 Testimonials View
  • 18 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1475 reference ratings
4.8/5.0 (1475)
  • Winter 2026 Market Leader AI Customer Service Software
    Press Release Report

35Testimonials

  • "Since implementing Forethought, our agents are no longer exhausted from dealing with a heavy volume of tickets. We don’t get negative comments from customers about long resolution times, so it’s …

    Kim Thomas Business Analyst

  • "I really love that we’ve had such a strong partnership over the past two years. We’ve provided customers with the same level of service they’ve had all along, but now …

    Thomas Mascaro Customer Service Manager

  • "Working with Forethought has given the client support leadership team some breathing room. We have confidence that support cases are being managed without wondering if someone has looked at every …

    Liz Wood Manager of Client Support Services
34 more testimonials currently locked

18 Case Studies

  • Partnering With a Leader in the Local Services Marketplace to Improve Their …

  • Thumbtack Improves Support Operations With Forethought

  • iFIT Saves 436 Agent Hours with Forethought

    Dustin Auman Operations Manager
17 more case studies currently locked

2 Customer Videos

  • Upwork - Customer Success Story (Brandon Savage - VP2 of Customer Experience & Trust)
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    Brandon Savage VP2 of Customer Experience & Trust
  • Kajabi - Customer Success Story (Jared Loman - Vice President of Customer Experience)
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    Jared Loman VP of Customer Experience
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Additional Forethought Information & Resources

Read Forethought Reviews, Testimonials & Customer References from 35 real Forethought customers.

Browse Forethought Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Forethought.

Watch Forethought Customer Videos to learn why 2 businesses chose Forethought.

FeaturedCustomers has 2,017,525+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.