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Forethought

Read 35 Forethought reviews and testimonials from customers, explore 20 case studies and customer success stories, and watch 2 customer videos to see why companies chose Forethought as their Customer Support Software

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

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  • 35 Testimonials View
  • 20 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1561 reference ratings
4.8/5.0 (1561)
  • Winter 2026 Market Leader AI Customer Service Software
    Press Release Report

35Testimonials

  • “The thing that really blew my mind, and ultimately, the biggest reason we went with Forethought, was the very creative approach they’ve taken to create workflows. The same three sentences …

    Brian Johnson VP of Support Operations

  • "At Grammarly, delivering an intelligent and personalized customer experience is critical to our mission. Forethought’s multi-agent, omnichannel AI platform has transformed our support operations—achieving a deflection rate of 87%, enhancing …

    Jakub Kepczynski Head of Care

  • "With Assist, team members are able to work faster and provide more thorough answers than ever before. This has translated into higher faster resolution times, improved customer satisfaction ratings and …

    Brannon Shea Director of Global Support Services
34 more testimonials currently locked

20 Case Studies

  • Partnering With a Leader in the Local Services Marketplace to Improve Their …

  • Upwork Reduces Time to Resolution by 50% with Forethought

    Brandon Savage VP2 of Customer Experience & Trust

  • Kickfin Achieves 72% Self-Serve Rate with Forethought

    Larisa Thomas VP of Operations
19 more case studies currently locked

2 Customer Videos

  • Kajabi - Customer Success Story (Jared Loman - Vice President of Customer Experience)
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    Jared Loman VP of Customer Experience
  • Upwork - Customer Success Story (Brandon Savage - VP2 of Customer Experience & Trust)
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    Brandon Savage VP2 of Customer Experience & Trust
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Additional Forethought Information & Resources

Read Forethought Reviews, Testimonials & Customer References from 35 real Forethought customers.

Browse Forethought Case Studies, Customer Success Stories, & Customer References from 20 businesses that use Forethought.

Watch Forethought Customer Videos to learn why 2 businesses chose Forethought.

FeaturedCustomers has 2,116,502+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.