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Forethought

Read 35 Forethought reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 2 customer videos to see why companies chose Forethought as their AI Customer Service Software

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

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  • 35 Testimonials View
  • 18 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1451 reference ratings
4.8/5.0 (1451)
  • Winter 2026 Market Leader AI Customer Service Software
    Press Release Report

35Testimonials

  • "As a startup, obviously we want to balance scaling with managing our expenses and preserving our runway as much as possible so that we can really focus on growing in …

    Larisa Thomas VP of Operations

  • "The Forethought platform was easy to stand up and we saw results immediately. There was a great deal of value being added from the time we onboarded."

    Jubilee Lee Customer Service Supervisor

  • "The Forethought team is just exceptional. They’ve worked with us on solutions that aren’t out of the box, but fit our needs and our business exactly. They didn’t try to …

    Hutch Morzaria Director of Client Support Services
34 more testimonials currently locked

18 Case Studies

  • Thumbtack Improves Support Operations With Forethought

  • Spordle Scales Customer Support with 142% ROI

    Gilles Taillon Director of IT

  • Partnering With a Leader in the Local Services Marketplace to Improve Their …

17 more case studies currently locked

2 Customer Videos

  • Kajabi - Customer Success Story (Jared Loman - Vice President of Customer Experience)
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    Jared Loman VP of Customer Experience
  • Upwork - Customer Success Story (Brandon Savage - VP2 of Customer Experience & Trust)
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    Brandon Savage VP2 of Customer Experience & Trust
1 more videos currently locked

Additional Forethought Information & Resources

Read Forethought Reviews, Testimonials & Customer References from 35 real Forethought customers.

Browse Forethought Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Forethought.

Watch Forethought Customer Videos to learn why 2 businesses chose Forethought.

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