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Forethought

Read 35 Forethought reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 2 customer videos to see why companies chose Forethought as their AI Customer Service Software

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

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  • 35 Testimonials View
  • 18 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1412 reference ratings
4.8/5.0 (1412)
  • Winter 2026 Market Leader AI Customer Service Software
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35Testimonials

  • “I enjoy working with Forethought because we can rely on their expertise around automation to help us scale strategically. Forethought is a real partner that constantly communicates with us and …

    Dawn Phelps Senior Customer Support Content and AI Manager

  • "Agents who are in the habit of leveraging Agatha on every one of their interactions are 3.5 times more likely to meet their weekly efficiency goals."

    Sasha Antonenko Customer Support Manager

  • "I think why we see this increase in customer satisfaction, is because now our agents are spending time with these more challenging tickets and responding back quicker because they don’t …

    Gerald Hastie Director of Student Support Operations
34 more testimonials currently locked

18 Case Studies

  • Kickfin Achieves 72% Self-Serve Rate with Forethought

    Larisa Thomas VP of Operations

  • Spordle Scales Customer Support with 142% ROI

    Gilles Taillon Director of IT

  • YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with …

    Michael Trojan User Success Specialist (AI)
17 more case studies currently locked

2 Customer Videos

  • Kajabi - Customer Success Story (Jared Loman - Vice President of Customer Experience)
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    Jared Loman VP of Customer Experience
  • Upwork - Customer Success Story (Brandon Savage - VP2 of Customer Experience & Trust)
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    Brandon Savage VP2 of Customer Experience & Trust
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Additional Forethought Information & Resources

Read Forethought Reviews, Testimonials & Customer References from 35 real Forethought customers.

Browse Forethought Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Forethought.

Watch Forethought Customer Videos to learn why 2 businesses chose Forethought.

FeaturedCustomers has 1,916,054+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.