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Forethought

Read 35 Forethought reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 2 customer videos to see why companies chose Forethought as their AI Customer Service Software

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

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  • 35 Testimonials View
  • 18 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1370 reference ratings
4.8/5.0 (1370)
  • Winter 2026 Market Leader AI Customer Service Software
    Press Release Report

35Testimonials

  • "Agatha Assist saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients."

    James Millard Senior Director

  • “A lot of what we saw felt like signing onto a roadmap instead of a real product. There were too many promises and not enough substance.”

    Phil Lynch Senior AI Program Manager

  • "I turned to Forethought for help improving our ticket categorization. After speaking with the team, I was excited to learn that there were more ways I could improve other digital …

    Emily Pearce Director of Global Customer Care
34 more testimonials currently locked

18 Case Studies

  • Desire2Learn Increases Cases Closed By Over 30% Using Forethought

    James Millard Senior Director

  • Grammarly Support AI 87% Deflection & 4.2 CSAT Gains

    Ira Smyk Technical Support Engineering Manager

  • YNAB Support AI From Basic Bot to 70% Deflection

    Ben Imker Senior Manager of Responsive Support
17 more case studies currently locked

2 Customer Videos

  • Upwork - Customer Success Story (Brandon Savage - VP2 of Customer Experience & Trust)
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    Brandon Savage VP2 of Customer Experience & Trust
  • Kajabi - Customer Success Story (Jared Loman - Vice President of Customer Experience)
    Play Video
    Jared Loman VP of Customer Experience
1 more videos currently locked

Additional Forethought Information & Resources

Read Forethought Reviews, Testimonials & Customer References from 35 real Forethought customers.

Browse Forethought Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Forethought.

Watch Forethought Customer Videos to learn why 2 businesses chose Forethought.

FeaturedCustomers has 1,911,048+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.