Forethought References Capped?

Access even more references from these marketplace competitors

Work at
Forethought?
Upgrade Profile
  • 4.7 / 5.0 (4311)
    Premium 297+ References
  • 4.8 / 5.0 (2578)
    Verified 92+ References
  • 4.7 / 5.0 (9210)
    Premium 1425+ References

Forethought

Read 35 Forethought reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 2 customer videos to see why companies chose Forethought as their AI Customer Service Software

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

Show more
Categories:
  • 35 Testimonials View
  • 18 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1431 reference ratings
4.8/5.0 (1431)
  • Winter 2026 Market Leader AI Customer Service Software
    Press Release Report

35Testimonials

  • "I really love that we’ve had such a strong partnership over the past two years. We’ve provided customers with the same level of service they’ve had all along, but now …

    Thomas Mascaro Customer Service Manager

  • "As a startup, obviously we want to balance scaling with managing our expenses and preserving our runway as much as possible so that we can really focus on growing in …

    Larisa Thomas VP of Operations

  • "I turned to Forethought for help improving our ticket categorization. After speaking with the team, I was excited to learn that there were more ways I could improve other digital …

    Emily Pearce Director of Global Customer Care
34 more testimonials currently locked

18 Case Studies

  • Cotopaxi Hits 168% ROI in Six Months with Forethought

    Bron Rasmussen CX Operations Coordinator

  • iFIT Saves 436 Agent Hours with Forethought

    Dustin Auman Operations Manager

  • At MasterClass, Agatha Gives Agents Time to Serve Customers Well

    Gerald Hastie Director of Student Support Operations
17 more case studies currently locked

2 Customer Videos

  • Kajabi - Customer Success Story (Jared Loman - Vice President of Customer Experience)
    Play Video
    Jared Loman VP of Customer Experience
  • Upwork - Customer Success Story (Brandon Savage - VP2 of Customer Experience & Trust)
    Play Video
    Brandon Savage VP2 of Customer Experience & Trust
1 more videos currently locked

Additional Forethought Information & Resources

Read Forethought Reviews, Testimonials & Customer References from 35 real Forethought customers.

Browse Forethought Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Forethought.

Watch Forethought Customer Videos to learn why 2 businesses chose Forethought.

FeaturedCustomers has 1,935,207+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.