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Forethought

Read 35 Forethought reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 2 customer videos to see why companies chose Forethought as their AI Customer Service Software

Forethought is a Silicon Valley software company founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017. Their mission is to enable everyone to become a genius at their jobs. They are the makers of Agatha, an answer engine for the enterprise. Get answers. Route tickets correctly.

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  • 35 Testimonials View
  • 18 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1389 reference ratings
4.8/5.0 (1389)
  • Winter 2026 Market Leader AI Customer Service Software
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35Testimonials

  • “The results we’re getting with Forethought at Airtable are nothing short of amazing. Forethought’s AI agent resolves 60%+ of the issues Airtable users throw its way and is improving every …

    Andrew Ofstad Chief Executive Officer

  • "I’m excited about the future of AI for customer support and where we can go with that. As we grow the business, we plan to use more AI features to …

    Gilles Taillon Director of IT

  • “I enjoy working with Forethought because we can rely on their expertise around automation to help us scale strategically. Forethought is a real partner that constantly communicates with us and …

    Dawn Phelps Senior Customer Support Content and AI Manager
34 more testimonials currently locked

18 Case Studies

  • At MasterClass, Agatha Gives Agents Time to Serve Customers Well

    Gerald Hastie Director of Student Support Operations

  • Achievers Attains 93% First Contact Resolution with Forethought

    Emily Pearce Director of Global Customer Care

  • Grammarly Support AI 87% Deflection & 4.2 CSAT Gains

    Ira Smyk Technical Support Engineering Manager
17 more case studies currently locked

2 Customer Videos

  • Kajabi - Customer Success Story (Jared Loman - Vice President of Customer Experience)
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    Jared Loman VP of Customer Experience
  • Upwork - Customer Success Story (Brandon Savage - VP2 of Customer Experience & Trust)
    Play Video
    Brandon Savage VP2 of Customer Experience & Trust
1 more videos currently locked

Additional Forethought Information & Resources

Read Forethought Reviews, Testimonials & Customer References from 35 real Forethought customers.

Browse Forethought Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Forethought.

Watch Forethought Customer Videos to learn why 2 businesses chose Forethought.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.