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Read 54 Ada reviews and testimonials from customers, explore 26 case studies and customer success stories, and watch 12 customer videos to see why companies chose Ada as their AI Chatbot Software

Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and Shopify, trust them to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

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  • 54 Testimonials View
  • 26 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 2575 reference ratings
4.8/5.0 (2575)

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    NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, …

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54Testimonials

  • “It used to take us days to resolve a ticket depending on where in the world our employees were located. Now it takes us seconds without any human interaction from …

    Anonymized Enterprise Client Chief Information Officer

  • "When we started inputting answers, I realized this could be our brand’s voice. This isn’t a robot. This is us talking. We hit inbox zero every day now. When I …

    Melissa Rosen Head of Customer Experience

  • “Ada has freed some precious hours of our agents' time, who can now focus on more complex cases and deliver the best support experience possible to our users.”

    Cloe Tetreault-Tremblay Head of Customer Success
53 more testimonials currently locked

26 Case Studies

  • Neptune Flood customers self-serve day-to-day, including during natural disasters

    Jean-Luc Eckstein Chief Customer Officer

  • Square - Customer Case study

  • Ada Empowers Moka to Make Strategic Decisions About the Brand’s Growth

    Cloe Tetreault-Tremblay Head of Customer Success
25 more case studies currently locked

12 Customer Videos

  • Qapital - Customer Success Story
    Play Video
    Nimrod Barnea Vice President of Customer Experience
  • Koodo Mobile - Customer Success Story (Ranjan - Koodo Mobile)
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    Ranjan Koodo Mobile
  • Wealthsimple innovates in customer service with Ada’s AI Agent
    Play Video
    Christine Farrugia VP, Client Experience & Strategy
11 more videos currently locked

Additional Ada Information & Resources

Read Ada Reviews, Testimonials & Customer References from 54 real Ada customers.

Browse Ada Case Studies, Customer Success Stories, & Customer References from 26 businesses that use Ada.

Watch Ada Customer Videos to learn why 12 businesses chose Ada.

FeaturedCustomers has 1,932,174+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.