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Read 54 Ada reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 12 customer videos to see why companies chose Ada as their Customer Service Software

Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and Shopify, trust them to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

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  • 54 Testimonials View
  • 28 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 2645 reference ratings
4.8/5.0 (2645)
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54Testimonials

  • “Ada brings significant value to customer-centric businesses by accelerating responses to simple inquiries, delivering better first response times, and empowering human agents to prioritize the more complex issues.”

    Ashta Malik VP of Platform

  • “Our agents are intelligently powered by the information they’re getting from Ada. Their job is easier and more impactful now.”

    Anna Skidmore Vice President of Customer Care

  • “Ada has freed some precious hours of our agents' time, who can now focus on more complex cases and deliver the best support experience possible to our users.”

    Cloe Tetreault-Tremblay Head of Customer Success
53 more testimonials currently locked

28 Case Studies

  • Tile achieves 291% return on CX investments with Ada and Zendesk

    Justin Michaud Senior Manager of Customer Support

  • Photobox uses Ada to scale up support for the holiday season and …

    Wayne Grimshawe Group Director of Customer Care

  • ClickUp elevates their customer experience with Ada’s generative AI Agent

    Jimmy Sullivan Manager of Digital Support
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12 Customer Videos

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Additional Ada Information & Resources

Read Ada Reviews, Testimonials & Customer References from 54 real Ada customers.

Browse Ada Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Ada.

Watch Ada Customer Videos to learn why 12 businesses chose Ada.

FeaturedCustomers has 2,062,121+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.