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Read 54 Ada reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 12 customer videos to see why companies chose Ada as their Customer Service Software

Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and Shopify, trust them to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

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  • 54 Testimonials View
  • 28 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 2673 reference ratings
4.8/5.0 (2673)
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54Testimonials

  • “Ultimately this was a lesson learned from our first foray into diversification: that it was very difficult to get a view of overall network performance and visibility across the various …

    Wayne MacGregor Director of Logistics

  • “Our team’s focus remains to deliver best-in-class member care by providing meaningful, curated solutions every step of the way. This mission is at the core of our strategy and our …

    Anna Skidmore Vice President of Customer Care

  • "By providing our booming base of new crypto traders with instant education, market insights, and stronger direction for self-service, we’ve enhanced the experience for both our agents and customers by …

    Bas Lucieer ACX and Business Intelligence Engineer
53 more testimonials currently locked

28 Case Studies

  • Empowering an emerging global business to scale international support with Ada

  • Photobox uses Ada to scale up support for the holiday season and …

    Wayne Grimshawe Group Director of Customer Care

  • How Ada's accessible AI has enabled Qapital—the popular personal finance app—to instantly …

    Nimrod Barnea Vice President of Customer Experience
27 more case studies currently locked

12 Customer Videos

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Additional Ada Information & Resources

Read Ada Reviews, Testimonials & Customer References from 54 real Ada customers.

Browse Ada Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Ada.

Watch Ada Customer Videos to learn why 12 businesses chose Ada.

FeaturedCustomers has 2,098,489+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.