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Read 54 Ada reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 12 customer videos to see why companies chose Ada as their Customer Service Software

Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Their industry-leading clients like Telus, Upwork and Shopify, trust them to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

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  • 54 Testimonials View
  • 28 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 2626 reference ratings
4.8/5.0 (2626)
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54Testimonials

  • “Our team’s focus remains to deliver best-in-class member care by providing meaningful, curated solutions every step of the way. This mission is at the core of our strategy and our …

    Anna Skidmore Vice President of Customer Care

  • “Ada helps Raise achieve our goals every day by increasing efficiency for our agents, by decreasing turnaround time for our members, by allowing us to quickly get any new information …

    Erin Brusseau VP, Operations

  • “It was very powerful that we were able to tailor and personalize our content to each customer’s needs, based on their purchasing history, prior visits to our site and earlier …

    Enterprise Retailing Company VP Digital Experience
53 more testimonials currently locked

28 Case Studies

  • monday.com reduces agent handle time 42% with Ada

  • How Digicel Exceeded Their CX Goals & Customer Expectations With Ada

    Neil O’Hanlon Director of CX

  • How Ada became Coffee Meets Bagel’s Match by Saving Their Agents 3 …

    Melissa Rosen Head of Customer Experience
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12 Customer Videos

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Additional Ada Information & Resources

Read Ada Reviews, Testimonials & Customer References from 54 real Ada customers.

Browse Ada Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Ada.

Watch Ada Customer Videos to learn why 12 businesses chose Ada.

FeaturedCustomers has 2,024,771+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.