“Good customer service is fundamental to a company’s success. Customers expect to be treated well and demand rapid solutions at their fingertips that inspire confidence and avoid wasting time.”

“We started with the challenge of replacing the structure that already existed, in which the client contacted us by phone or e-mail. Adding a new channel also required providing a …

"When we talk about training a bot, it first seems like a mechanical and impersonal task. But it’s nothing like that. With all the tools it has, it’s possible to …