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“Thanks to our AgentBot, Albert, we are learning to transform and evaluate the interests of our students every day: how they think, how they write, and what they need, and we are transforming this into answer quality, improvements in satisfaction, and effective self-management.”
"Our students are always looking for quick and effective answers. With the analysis tools offered by Aivo, we learned to understand these needs and to give Albert the knowledge to make him an effective and immediate solution, getting him to successfully respond to 98% of interactions."
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural …
Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. …
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