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“We opened a door for this change, offering more communication channels with a speed that was impossible before. That's why we created Sofia, which supports those who need an upfront service on the website, app, Facebook Messenger, and WhatsApp.”
“We work very hard to think of technology in terms of customer experience and as part of an end-to-end value proposition. That is what the chatbot is: it works as a vital piece to offer an efficient experience for the business and a good one for the customer.”
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring …
Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. …
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