Olark

"We pride ourselves on our response, and taking the client's and prospect's needs in the immediate. It's [about] ensuring that clients have a clear and concise way to contact our team. It's ensuring that they're not wasting any money, that we're not wasting any money on their behalf, and that we have as healthy of a relationship as possible. And Olark helps us make sure that process has as few broken chain links as possible."

“have had a number of customers say that they love the service and that it is so much better than having to make a phone call or waiting for an email."

"We develop mobile & web applications for Farmers allowing them to sell grain (corn, soybeans, wheat) through our online trading platform. In addition, we develop & work on solutions for the agriculture industry. Olark has helped us take our support to farmers to the next level in communicating how to sell grain through our online trading platform. The range of comfort our customers have, when simply navigating around or making decision to sell grain, differ between every phone call or chat. Many of our customers tend to be introverts, so the ability to do a simple chat response for those that need a quick reminder of how to access a feature is perfect. They get an on-demand response without the feeling of additional pressure of talking to someone over the phone. Cobrowsing has been something newly implemented with our team. It has worked out great for new customers that may need a reaffirmation that their 'clicks' are in the correct direction."